Love visiting this store great staff especially summer who is very helpful and helps you get the right gear for what u need, and I usually end up buying extra things I don’t go in for 🤣
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See what reviewers are saying
Having purchased walking boots (Merrell) from Millets 4 years ago, today noticed new offers in window so looked for new pair. Assistant Maiya was exceptionally patient and helpful, managing to find ha... See more
Company replied
Such a shame the store is closing :-( Summer is always extremely helpful and we always receive great customer service. It’s been my go to shop for my scouting and camping gear for some time so will re... See more
Company replied
I went in close to the end of the day however I was allowed to try on a pair of trousers which I bought and Summer the assistant was so friendly, courteous and helpful. No rushing, being pushy or he... See more
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Company details
About Millets - Eastleigh
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
15/17 Market Street, SO50 5RH, Eastleigh, United Kingdom
- 02380 018253
4.9
Excellent
404 reviews
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Shopping for hiking boots
The experience of finding the right hiking boots was simple and easy. I was served by Dave who was knowledgeable and helpful in finding the right boots
April 3, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Eastleigh
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Well done Millets.
Every Product that we have bought in Millets has been of good quality. Polite Staff. My Wife Remembers Millets from years ago. Your Offers And Discounts are very good. I, Ordered my Boots on line, I was told to expect them within 3, days and they did arrive within 3, days. Thank you well done.
March 27, 2023
Reply from Millets - Eastleigh
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Summer and Dave do it for me
Had an awkward situation with some
Berghaus shoes that had started to tear after only 10 months. Summer and Dave came to the rescue and dealt with the issue very professionally and very amusingly. It was a really pleasant experience which makes a change. I'm really grateful to them for sorting it out and also to Millets for their staff training and returns policy - no quibbles. I also wish Summer and Dave good luck in their quest to be a Folk Rock Fusion Duet (ha ha) seriously thanks you too greatly appreciated.
March 28, 2023
Unprompted review
Reply from Millets - Eastleigh
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Excellent customer service from Zak
Excellent customer service from Zak, who made sure I was aware the walking boots I was about to buy, weren't waterproof (I thought they were) He helped me choose a more suitable pair and organised home delivery as my size wasn't in stock, they arrived the next day!
March 25, 2023
Reply from Millets - Eastleigh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Amazing customer service and products and prices
The customer service was excellent got us exactly what we needed and cheap good quality products. Definitely coming back if I need anything else for camping!
March 25, 2023
Unprompted review
Reply from Millets - Eastleigh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Good service at Eastleigh
I found the store personnel, Dave, very helpful and understanding of my needs. He was not force full but very knowledgeable of the different products available when asked. Would certainly go back to the store again.
March 20, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Amazing customer services
I was served by Zac who went above and beyond to help me. When the trousers I wanted were only in stock in the Lymington store, Zac went on a train there on his day off to get them so I would have them in time for my holiday. I was incredibly grateful for this. It was such a kind thing to do. I'm old enough to remember a time when Eastleigh was a lot smaller and the shops were all independently run by families living nearby now with companies running changes of stores, the service at Millets in Eastleigh is a throw back to that time decades ago when people knew each other and the service was personal. Thank you Zac. I am moved by the effort you went to and I'm writing this in Devon, wearing my new trousers ❤️
March 18, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
A simple return process for an online…
A simple return process for an online purchase and another purchase on the day. Friendly and professional service from Graham. 👍
February 3, 2023
Unprompted review
Reply from Millets - Eastleigh
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Very helpful staff
Very helpful staff. Summer was great, helpful and efficient.
March 17, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
First class service
First class service, brought what we wanted and what was not available was ordered and arrived the following day. Just perfect
March 7, 2023
Reply from Millets - Eastleigh
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Very good service
Purchased a new pair of Merrell walking shoes from Millets in Eastleigh, advice & service was very good from Graham.
March 16, 2023
Unprompted review
Reply from Millets - Eastleigh
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Eastleigh branch
Eastleigh branch staff are always very helpful, and polite. The store is tidy and clean! Easy to order products online and instore.
March 5, 2023
Unprompted review
Reply from Millets - Eastleigh
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Jess and Graham were very helpful when…
Jess and Graham were very helpful when ordering a hat today. Pointed out other options and very friendly / helpful! Much better than buying online and they saved me some money on delivery
March 4, 2023
Unprompted review
Reply from Millets - Eastleigh
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very helpful and friendly staff
Very helpful and friendly staff, especially Graham. Took the time to find the right sizes. Would highly recommend
February 22, 2023
Unprompted review
Reply from Millets - Eastleigh
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
I needed to buy DofE items
I needed to buy DofE items. Each time Graham who works in the Eastleigh store was very helpful.
February 10, 2023
Reply from Millets - Eastleigh
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Great shopping in Millets Eastleigh
Great shopping in Millets Eastleigh. Summer was very helpful.
February 14, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great Service! Was helped by two wonderful guys that…
Was helped by two wonderful guys that was on the shop floor ! As I was disable and they went out & beyond ! Thanks to Dave & Gary for your kind assistance! Happy with my purchase and your great service!
February 9, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Overall good service
We bought 2 pairs of hiking shoes. Both my husband and I tried on various shoes and Summer was very helpful and patient with us. Lovely, friendly staff all and all. Thank you for the good service
February 12, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Superb manager and staff
Superb manager and staff. So helpful thank you.
February 9, 2023
Unprompted review
Reply from Millets - Eastleigh
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
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