Love visiting this store great staff especially summer who is very helpful and helps you get the right gear for what u need, and I usually end up buying extra things I don’t go in for 🤣
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Love visiting this store great staff especially summer who is very helpful and helps you get the right gear for what u need, and I usually end up buying extra things I don’t go in for 🤣
Company replied
Having purchased walking boots (Merrell) from Millets 4 years ago, today noticed new offers in window so looked for new pair. Assistant Maiya was exceptionally patient and helpful, managing to find ha... See more
Company replied
Such a shame the store is closing :-( Summer is always extremely helpful and we always receive great customer service. It’s been my go to shop for my scouting and camping gear for some time so will re... See more
Company replied
I went in close to the end of the day however I was allowed to try on a pair of trousers which I bought and Summer the assistant was so friendly, courteous and helpful. No rushing, being pushy or he... See more
Company replied
Written by the company
15/17 Market Street, SO50 5RH, Eastleigh, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks to Graham for dealing with my phone request for a couple of items, finding and putting the items aside for me to collect later. Brilliant customer service. Thank you.

Reply from Millets - Eastleigh
Really helpful and friendly service from Graham in Eastleigh shop today. Many thanks.

Reply from Millets - Eastleigh
Brilliant service from Graham this afternoon, with time spent with my 11year old son showing him how to fold his tent back down properly. Really lovely experience, especially in the current climate where everyone is complaining and no-one can be bothered. A real credit to the store in Eastleigh.

Reply from Millets - Eastleigh
Really great service today. Needed some reproofer for some outdoor coats and Zac guided me knowledgeably through all the options and we discussed the best deal! Will see how the reproofing faired when we get the coats out again in the autumn😀

Reply from Millets - Eastleigh
Great service and product knowledge from Dave and nothing was too much trouble. He was able to advise on all aspects of the range and couldn't have been more helpful. So much better than buying off the Internet as we were able to check the features/quality.

Reply from Millets - Eastleigh
Adam was superb helping me get a great offer with the half price batteries

Reply from Millets - Eastleigh
Zac was very helpful when helping me choose what kind of weatherproof gear that would be best for me. He also offered me a suitable alternative that was much cheaper but still the same quality as one that I was looking at. Very nice little shop

Reply from Millets - Eastleigh
Super friendly and helpful staff - Dave and Chantelle (if memory serves me right) - knowledgeable too. Very happy with my visit

Reply from Millets - Eastleigh
Excellent store in Eastleigh. Everything easy to find, well laid out. Good range in stock. Quickly picked up an ideal sleeping bag. Tried on and also bought some walking shoes. Very relaxed, good music in store. Both Chantelle & Zac very friendly and professional, offered assistance and when I declined, left me in peace so I could take my time to pick the sleeping bag and shoes I wanted. Both were 50% off, which was amazing. All round, really easy, hassle free, enjoyable visit. Thank you Chantelle & Zac! Will come again. Highly recommend.

Reply from Millets - Eastleigh
Fantastic service from Summer today, very polite, friendly, and knowledgeable. Although you didn't have exactly what I was looking for, she showed me an alternative, which I went on to buy. This young person is a credit to your store. ☺️
Thank you Summer.

Reply from Millets - Eastleigh
Adam was very helpful with the selection of shoes and looking up sizes. It was a nice and friendly experience.

Reply from Millets - Eastleigh
Helpful guidance from Adam to help me choose some hiking shoes

Reply from Millets - Eastleigh
I was in need of a new pair of walking shoes, and spoke with Graham (Eastleigh Store). Graham couldn't do more to make sure I had the right shoe/boot for me. There was no hard sale, just good old fashioned conversation about what I wanted from the shoes/boots. I just happened to also mention about back issues and not wanting to slip, and he took the time to explain which sole would be best and why. I visited over two days as the one I wanted wasn't in stock, and he was just as helpful again, even taking time to check the delivery which had just arrived to see if there were any others that may be suitable. Would thoroughly recommend!

Reply from Millets - Eastleigh
Jess was extremely polite and helpful and between us we managed to find a pair of hiking shoes that fitted perfectly !

Reply from Millets - Eastleigh
Great service from Graham, who refunded something I had bought in error - all entirely my fault but sorted out in a friendly and polite manner.

Reply from Millets - Eastleigh
Visited the shop to return a pair of boots - two pairs ordered online to try for size. Service from Dave was welcoming and friendly, the refund was dealt with swiftly. Great service as usual!

Reply from Millets - Eastleigh
Excellent service from the staff at eastleigh market street. Informative, patient, and helpful. Thank you

Reply from Millets - Eastleigh
When I went into Millets on a mission for my daughter Adam and Summer couldn’t have been more helpful.

Reply from Millets - Eastleigh
I went to Millets Eastleigh to return some boots that I'd purchased online. Adam and Dave were very informative and helpful and I was able to exchange the boots for a different size rather than having to return them and then buy them again.

Reply from Millets - Eastleigh
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.