Millets - Eastleigh Reviews 

404
TrustScore 5 out of 5

4.9

15/17 Market Street, SO50 5RH Eastleigh, GB


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Rated 5 out of 5 stars

Love visiting this store great staff especially summer who is very helpful and helps you get the right gear for what u need, and I usually end up buying extra things I don’t go in for 🤣

Company replied

Rated 5 out of 5 stars

Having purchased walking boots (Merrell) from Millets 4 years ago, today noticed new offers in window so looked for new pair. Assistant Maiya was exceptionally patient and helpful, managing to find ha... See more

Company replied

Rated 5 out of 5 stars

Such a shame the store is closing :-( Summer is always extremely helpful and we always receive great customer service. It’s been my go to shop for my scouting and camping gear for some time so will re... See more

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Rated 4 out of 5 stars

I went in close to the end of the day however I was allowed to try on a pair of trousers which I bought and Summer the assistant was so friendly, courteous and helpful. No rushing, being pushy or he... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Eastleigh

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 15/17 Market Street, SO50 5RH, Eastleigh, United Kingdom

  • 02380 018253

4.9

Excellent

TrustScore 5 out of 5

404 reviews

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4.9

All reviews

(404)

5,703 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt and friendly customer service

Thanks to Graham for dealing with my phone request for a couple of items, finding and putting the items aside for me to collect later. Brilliant customer service. Thank you.

May 30, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Really helpful and friendly service…

Really helpful and friendly service from Graham in Eastleigh shop today. Many thanks.

May 30, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service from Graham this afternoon, with time spent with my 11year old son showing him how to fold his tent back down properly. Really lovely experience, especially in the current climate where everyone is complaining and no-one can be bothered. A real credit to the store in Eastleigh.

May 26, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Really great service today

Really great service today. Needed some reproofer for some outdoor coats and Zac guided me knowledgeably through all the options and we discussed the best deal! Will see how the reproofing faired when we get the coats out again in the autumn😀

May 18, 2023
Unprompted review
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Reply from Millets - Eastleigh

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service and product knowledge…

Great service and product knowledge from Dave and nothing was too much trouble. He was able to advise on all aspects of the range and couldn't have been more helpful. So much better than buying off the Internet as we were able to check the features/quality.

May 23, 2023
Unprompted review
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Reply from Millets - Eastleigh

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Adam was superb helping me get a great…

Adam was superb helping me get a great offer with the half price batteries

May 19, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Graham was really helpful and friendly

May 18, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

A nice little shop

Zac was very helpful when helping me choose what kind of weatherproof gear that would be best for me. He also offered me a suitable alternative that was much cheaper but still the same quality as one that I was looking at. Very nice little shop

May 16, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Super friendly and helpful staff

Super friendly and helpful staff - Dave and Chantelle (if memory serves me right) - knowledgeable too. Very happy with my visit

May 15, 2023
Unprompted review
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Reply from Millets - Eastleigh

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent store in Eastleigh

Excellent store in Eastleigh. Everything easy to find, well laid out. Good range in stock. Quickly picked up an ideal sleeping bag. Tried on and also bought some walking shoes. Very relaxed, good music in store. Both Chantelle & Zac very friendly and professional, offered assistance and when I declined, left me in peace so I could take my time to pick the sleeping bag and shoes I wanted. Both were 50% off, which was amazing. All round, really easy, hassle free, enjoyable visit. Thank you Chantelle & Zac! Will come again. Highly recommend.

May 12, 2023
Unprompted review
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Reply from Millets - Eastleigh

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Fantastic service from Summer today

Fantastic service from Summer today, very polite, friendly, and knowledgeable. Although you didn't have exactly what I was looking for, she showed me an alternative, which I went on to buy. This young person is a credit to your store. ☺️
Thank you Summer.

May 10, 2023
Unprompted review
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Reply from Millets - Eastleigh

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Adam was very helpful with the…

Adam was very helpful with the selection of shoes and looking up sizes. It was a nice and friendly experience.

May 2, 2023
Unprompted review
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Reply from Millets - Eastleigh

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful guidance from Adam

Helpful guidance from Adam to help me choose some hiking shoes

April 30, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service and support to help choose shoes/boots

I was in need of a new pair of walking shoes, and spoke with Graham (Eastleigh Store). Graham couldn't do more to make sure I had the right shoe/boot for me. There was no hard sale, just good old fashioned conversation about what I wanted from the shoes/boots. I just happened to also mention about back issues and not wanting to slip, and he took the time to explain which sole would be best and why. I visited over two days as the one I wanted wasn't in stock, and he was just as helpful again, even taking time to check the delivery which had just arrived to see if there were any others that may be suitable. Would thoroughly recommend!

April 29, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Jess was extremely polite and helpful…

Jess was extremely polite and helpful and between us we managed to find a pair of hiking shoes that fitted perfectly !

April 29, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Great service from Graham

Great service from Graham, who refunded something I had bought in error - all entirely my fault but sorted out in a friendly and polite manner.

April 27, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

Visited the shop to return a pair of boots - two pairs ordered online to try for size. Service from Dave was welcoming and friendly, the refund was dealt with swiftly. Great service as usual!

April 24, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service from the staff at…

Excellent service from the staff at eastleigh market street. Informative, patient, and helpful. Thank you

April 21, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Boots cleaner

When I went into Millets on a mission for my daughter Adam and Summer couldn’t have been more helpful.

April 16, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Magnum boots

I went to Millets Eastleigh to return some boots that I'd purchased online. Adam and Dave were very informative and helpful and I was able to exchange the boots for a different size rather than having to return them and then buy them again.

April 16, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

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