Millets - Eastleigh Reviews 

404
TrustScore 5 out of 5

4.9

15/17 Market Street, SO50 5RH Eastleigh, GB


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Rated 5 out of 5 stars

Love visiting this store great staff especially summer who is very helpful and helps you get the right gear for what u need, and I usually end up buying extra things I don’t go in for 🤣

Company replied

Rated 5 out of 5 stars

Having purchased walking boots (Merrell) from Millets 4 years ago, today noticed new offers in window so looked for new pair. Assistant Maiya was exceptionally patient and helpful, managing to find ha... See more

Company replied

Rated 5 out of 5 stars

Such a shame the store is closing :-( Summer is always extremely helpful and we always receive great customer service. It’s been my go to shop for my scouting and camping gear for some time so will re... See more

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Rated 4 out of 5 stars

I went in close to the end of the day however I was allowed to try on a pair of trousers which I bought and Summer the assistant was so friendly, courteous and helpful. No rushing, being pushy or he... See more

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Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Eastleigh

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 15/17 Market Street, SO50 5RH, Eastleigh, United Kingdom

  • 02380 018253

4.9

Excellent

TrustScore 5 out of 5

404 reviews

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4.9

All reviews

(404)

5,690 reviews in the last 12 months

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Rated 5 out of 5 stars

100% recommend Millets in Eastleigh

Great advice from Graham about which tent to buy. A week of camping in the rain and I stayed dry and cosy all week. Thank you.
Friendly, smiley service from Zac and Chantelle and they asked about discount cards such as DoE and guides. Perfect service.

July 11, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful and friendly service from Zac

We were served by Zac who was really helpful and friendly. He advised us on the shoes we would need for our trip and was knowledgeable about the different products. Great service thank you!

July 31, 2023
Unprompted review
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Reply from Millets - Eastleigh

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Good experience

The shop assistant Summer was helpful and friendly. Good quality products.

July 29, 2023
Unprompted review
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Reply from Millets - Eastleigh

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

We had a nice greeting from Summer

We had a nice greeting from Summer, she came to ask if we needed any help,
Thank you Summer for your help, I do like my Peter storm shoes
Great service, lovely lady, and very polite

July 29, 2023
Unprompted review
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Reply from Millets - Eastleigh

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

When I visited Eastleigh branch

When I visited Eastleigh branch, Zac was helpful and pleasant whilst I selected and paid for my camping chairs. Thanks Zac

July 26, 2023
Unprompted review
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Reply from Millets - Eastleigh

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

A big shout out to Graham for being…

A big shout out to Graham for being such a lovely support when ordering my tent. He went above and beyond to source the tent I wanted and gave great advice for my daughters tent for her festival. Thank you again Graham for being so kind and making sure we had the best service possible.

July 26, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Top bloke Graham

For the last few weeks me and my partner have been dealing with Graham, and we really couldn't fault the man's knowledge and expertise, he's helped us out with every aspect to do with camping . No question was unanswered and he explained everything in layman's terms for us . He's a true gent and a real credit to millets , thanks so much again Graham your 1 in a million ! Scotty

July 26, 2023
Unprompted review
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Reply from Millets - Eastleigh

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Love coming to this store

Love coming to this store. Always get great service and come away with every thing I need. Today it was only new rubber tips for my my walking poles and some kendal mint cake but still fit personnel service with a smile ☺ ty

July 10, 2023
Unprompted review
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Reply from Millets - Eastleigh

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Superb Customer Service

Superb service from Zac - when I called re some replacement air poles for my tent. The store didn’t have any in stock - but Zac took the time, found them in their Isle of Wight store and arranged to get them sent to Eastleigh. Great customer service - awesome job - highly recommended.

July 7, 2023
Unprompted review
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Reply from Millets - Eastleigh

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service from Dave

Dave was really helpfull and was happy to help me find a pair of walking boots. He was really knowledgeable regarding different brands, materials etc as well. Would highly recommend others going to this store in the future.

June 29, 2023
Unprompted review
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Reply from Millets - Eastleigh

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Had excellent service from Dave when I…

Had excellent service from Dave when I needed to return a pair of shoes for replacement due to stitching coming undone. Hassle free exchange!

June 3, 2023
Unprompted review
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Reply from Millets - Eastleigh

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I want to say a big thank you to Graham…

I want to say a big thank you to Graham he sold me the materials I needed to mend my tent poles he explained how I should do it and it worked I think they are going to last more than the one more year I was hoping for.

June 16, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent Selection of Products

I purchased a hat (baseball cap) a week ago at a very good price. The reduction was well worth having. The quality was excellent. I returned to this branch on the 24th June and purchased two more in different colours. There is always some bargains to be had in Millets, so when I am in Eastleigh I always have a look round.

June 24, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Outstanding customer service by Jess

Outstanding customer service by Jess, She went above and beyond and is a real credit to your company.

June 24, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Jess made it worth the visit to the…

Jess made it worth the visit to the store. Her knowledge and help getting the shoe sizes down was great. Hot day, busy day, nothing was too much bother.

June 24, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Have popped into this branch of Millets…

Have popped into this branch of Millets several times. Graham is ever so helpful - was knowledgeable of products and able to tailor advice so we bought the right items. Kind, courteous and let us know of discounts and other savings so we got the best value for money too.

June 22, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Served by Zac he was very helpful and…

Served by Zac he was very helpful and understanding with my husband who has dementia.

June 20, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

I returned a pair of walking boots as…

I returned a pair of walking boots as the stitching was coming apart after only a few walks ,as I had originally ordered these from the millets online store I expected to just have to return them and wait a replacement for the online side of the business as you would with so many suppliers, I was surprised when the store instantly sorted them out and although they did not have the same boots in stock they discounted another better pair of boots. I cannot rate this store enough and the outstanding service received

June 17, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

I went to get bits for DOfE expedition

I went to get bits for DOfE expedition. I had limited time so asked Dave Morris, store manager who was super helpful and I could get all I needed and was out of the shop with my bits in 20 minutes. A big shout out to Dave for being knowledgeable and helpful both

June 18, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly service

I had a voucher to use, but it can only be used in store and the store did not have the shoes in my size. They offered to order them for home delivery and let me pay in store with the voucher. This was obviously a fair bit of work for the store team as it took them a little time to type all the info in, not helped by a mistake on my part that meant they had to do the entire process twice. Throughout, they were friendly, cheerful and funny. Many thanks to Dave.

June 11, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

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