Love visiting this store great staff especially summer who is very helpful and helps you get the right gear for what u need, and I usually end up buying extra things I don’t go in for 🤣
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Love visiting this store great staff especially summer who is very helpful and helps you get the right gear for what u need, and I usually end up buying extra things I don’t go in for 🤣
Company replied
Having purchased walking boots (Merrell) from Millets 4 years ago, today noticed new offers in window so looked for new pair. Assistant Maiya was exceptionally patient and helpful, managing to find ha... See more
Company replied
Such a shame the store is closing :-( Summer is always extremely helpful and we always receive great customer service. It’s been my go to shop for my scouting and camping gear for some time so will re... See more
Company replied
I went in close to the end of the day however I was allowed to try on a pair of trousers which I bought and Summer the assistant was so friendly, courteous and helpful. No rushing, being pushy or he... See more
Company replied
Written by the company
15/17 Market Street, SO50 5RH, Eastleigh, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great advice from Graham about which tent to buy. A week of camping in the rain and I stayed dry and cosy all week. Thank you.
Friendly, smiley service from Zac and Chantelle and they asked about discount cards such as DoE and guides. Perfect service.

Reply from Millets - Eastleigh
We were served by Zac who was really helpful and friendly. He advised us on the shoes we would need for our trip and was knowledgeable about the different products. Great service thank you!

Reply from Millets - Eastleigh
The shop assistant Summer was helpful and friendly. Good quality products.

Reply from Millets - Eastleigh
We had a nice greeting from Summer, she came to ask if we needed any help,
Thank you Summer for your help, I do like my Peter storm shoes
Great service, lovely lady, and very polite

Reply from Millets - Eastleigh
When I visited Eastleigh branch, Zac was helpful and pleasant whilst I selected and paid for my camping chairs. Thanks Zac

Reply from Millets - Eastleigh
A big shout out to Graham for being such a lovely support when ordering my tent. He went above and beyond to source the tent I wanted and gave great advice for my daughters tent for her festival. Thank you again Graham for being so kind and making sure we had the best service possible.

Reply from Millets - Eastleigh
For the last few weeks me and my partner have been dealing with Graham, and we really couldn't fault the man's knowledge and expertise, he's helped us out with every aspect to do with camping . No question was unanswered and he explained everything in layman's terms for us . He's a true gent and a real credit to millets , thanks so much again Graham your 1 in a million ! Scotty

Reply from Millets - Eastleigh
Love coming to this store. Always get great service and come away with every thing I need. Today it was only new rubber tips for my my walking poles and some kendal mint cake but still fit personnel service with a smile ☺ ty

Reply from Millets - Eastleigh
Superb service from Zac - when I called re some replacement air poles for my tent. The store didn’t have any in stock - but Zac took the time, found them in their Isle of Wight store and arranged to get them sent to Eastleigh. Great customer service - awesome job - highly recommended.

Reply from Millets - Eastleigh
Dave was really helpfull and was happy to help me find a pair of walking boots. He was really knowledgeable regarding different brands, materials etc as well. Would highly recommend others going to this store in the future.

Reply from Millets - Eastleigh
Had excellent service from Dave when I needed to return a pair of shoes for replacement due to stitching coming undone. Hassle free exchange!

Reply from Millets - Eastleigh
I want to say a big thank you to Graham he sold me the materials I needed to mend my tent poles he explained how I should do it and it worked I think they are going to last more than the one more year I was hoping for.

Reply from Millets - Eastleigh
I purchased a hat (baseball cap) a week ago at a very good price. The reduction was well worth having. The quality was excellent. I returned to this branch on the 24th June and purchased two more in different colours. There is always some bargains to be had in Millets, so when I am in Eastleigh I always have a look round.

Reply from Millets - Eastleigh
Outstanding customer service by Jess, She went above and beyond and is a real credit to your company.

Reply from Millets - Eastleigh
Jess made it worth the visit to the store. Her knowledge and help getting the shoe sizes down was great. Hot day, busy day, nothing was too much bother.

Reply from Millets - Eastleigh
Have popped into this branch of Millets several times. Graham is ever so helpful - was knowledgeable of products and able to tailor advice so we bought the right items. Kind, courteous and let us know of discounts and other savings so we got the best value for money too.

Reply from Millets - Eastleigh
Served by Zac he was very helpful and understanding with my husband who has dementia.

Reply from Millets - Eastleigh
I returned a pair of walking boots as the stitching was coming apart after only a few walks ,as I had originally ordered these from the millets online store I expected to just have to return them and wait a replacement for the online side of the business as you would with so many suppliers, I was surprised when the store instantly sorted them out and although they did not have the same boots in stock they discounted another better pair of boots. I cannot rate this store enough and the outstanding service received

Reply from Millets - Eastleigh
I went to get bits for DOfE expedition. I had limited time so asked Dave Morris, store manager who was super helpful and I could get all I needed and was out of the shop with my bits in 20 minutes. A big shout out to Dave for being knowledgeable and helpful both

Reply from Millets - Eastleigh
I had a voucher to use, but it can only be used in store and the store did not have the shoes in my size. They offered to order them for home delivery and let me pay in store with the voucher. This was obviously a fair bit of work for the store team as it took them a little time to type all the info in, not helped by a mistake on my part that meant they had to do the entire process twice. Throughout, they were friendly, cheerful and funny. Many thanks to Dave.

Reply from Millets - Eastleigh
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.