Love visiting this store great staff especially summer who is very helpful and helps you get the right gear for what u need, and I usually end up buying extra things I don’t go in for 🤣
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See what reviewers are saying
Having purchased walking boots (Merrell) from Millets 4 years ago, today noticed new offers in window so looked for new pair. Assistant Maiya was exceptionally patient and helpful, managing to find ha... See more
Company replied
Such a shame the store is closing :-( Summer is always extremely helpful and we always receive great customer service. It’s been my go to shop for my scouting and camping gear for some time so will re... See more
Company replied
I went in close to the end of the day however I was allowed to try on a pair of trousers which I bought and Summer the assistant was so friendly, courteous and helpful. No rushing, being pushy or he... See more
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Company details
About Millets - Eastleigh
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
15/17 Market Street, SO50 5RH, Eastleigh, United Kingdom
- 02380 018253
4.9
Excellent
404 reviews
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Summer was really friendly and…
Summer was really friendly and welcoming. Fabulous service!
September 20, 2023
Unprompted review
Reply from Millets - Eastleigh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Excellent Customer Service by Graham
Excellent Customer Service by Graham, I may have been returning an item bought from Blacks online, but he was very helpful and patient as he had to use a system in the back office…..
I ended up browsing and bought a light in store
September 14, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Reply from Millets - Eastleigh
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Lightweight boots
I bought a pair of women's HI TEC lightweight boots.
There were plenty to choose from and all at good prices.
I tried different makes but found these the best for me, replacing a pair of similar HI TEC boots I have had for several years.
Ideal for the summer mohts and drier weather.
Altogether a successful purchase.
I was served by Zac who was pleasant and helpful
September 12, 2023
Unprompted review
Reply from Millets - Eastleigh
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Good service at Esstleigh
Colleague ‘Summer’ at Eastleigh was helpful and cheerful.
September 5, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Jess was very helpful
September 4, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Very helpful
Very helpful. Good value. Graham did all he could to advise and help. You don't get that on the internet.
September 1, 2023
Unprompted review
Reply from Millets - Eastleigh
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Served by Summer
Served by Summer, she is very helpful and patient. My English not good, but she help me with patient.
September 1, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Served by Jess who was very helpful
Served by Jess who was very helpful, efficient and pleasant. I wish all people working in retail were as good as her.
She gave me full attention, wasn't pushy at all,happy to find the right shoes for what I wanted.
August 29, 2023
Unprompted review
Reply from Millets - Eastleigh
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Zac served me at the Eastleigh store…
Zac served me at the Eastleigh store and was really helpful and chatty and personable.
I bought a pair of Rivelin Brown walking boots after some good advice on 2 pairs I was choosing between. Excellent customer service thank you Zac.
August 23, 2023
Unprompted review
Reply from Millets - Eastleigh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Graham
Graham in the Eastleigh store was fantastic. He helped me with sizes for a coat for my daughter and even showed me how to get it back in the bag. He even said if it was too small that I could phone to sort out a size 10.
Very kind and helpful.
August 24, 2023
Unprompted review
Reply from Millets - Eastleigh
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Nice shop
Our local millets (Orpington) shut many years ago so we had a good look round. The lad working there was very helpful and pleasant.
August 21, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great service
We went in looking for a nice sleeping bag for an upcoming trip. We were kindly greeted by two helpful members of staff at around 4. Very nice experience because of them and their advice!
August 21, 2023
Unprompted review
Reply from Millets - Eastleigh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Excellent service
My husband were looking for trainers in a large size and were surprised how much choice was offered as this has not always been his experience. We were served by Zac who couldn't have been more helpful. He checked which shoes were available and after my husband had tried on and decided which pair he wanted Zac suggested they were worn around the house initially to make sure they were comfortable.
August 21, 2023
Unprompted review
Reply from Millets - Eastleigh
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Excellent customer service from all the…
Excellent customer service from all the staff but particularly Zac who went out of his way to find a product for me (spare tent pole).
July 31, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Great Service
Excellent help from Summer, Adam and Graham buying three pairs of footwear (adult and child) this week.
August 9, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Summer was great
Summer was great, very helpful and good knowledge of products
August 8, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
GOOD QUALITY ITEMS AND VERY GOOD SERVICE
August 7, 2023
Reply from Millets - Eastleigh
Good morning Clive,
Thanks for the wonderful review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Jason,
Millets Online Reviews Team.
Nothing was too much trouble
Nothing was too much trouble for Graham & Adam. So helpful, excellent service, went in to buy 1 pair of shoes and came out with 3 pairs.
August 4, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
I went in looking for a beanie hat for…
I went in looking for a beanie hat for a gift. Summer was amazing and did not hesitate in going up to the stock room to get some for me to pick from.
She was very friendly and actually looked like she enjoyed her job.
Thank you summer, you made my day
August 2, 2023
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
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