Millets - Eastleigh Reviews 

404
TrustScore 5 out of 5

4.9

15/17 Market Street, SO50 5RH Eastleigh, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Love visiting this store great staff especially summer who is very helpful and helps you get the right gear for what u need, and I usually end up buying extra things I don’t go in for 🤣

Company replied

Rated 5 out of 5 stars

Having purchased walking boots (Merrell) from Millets 4 years ago, today noticed new offers in window so looked for new pair. Assistant Maiya was exceptionally patient and helpful, managing to find ha... See more

Company replied

Rated 5 out of 5 stars

Such a shame the store is closing :-( Summer is always extremely helpful and we always receive great customer service. It’s been my go to shop for my scouting and camping gear for some time so will re... See more

Company replied

Rated 4 out of 5 stars

I went in close to the end of the day however I was allowed to try on a pair of trousers which I bought and Summer the assistant was so friendly, courteous and helpful. No rushing, being pushy or he... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Eastleigh

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 15/17 Market Street, SO50 5RH, Eastleigh, United Kingdom

  • 02380 018253

4.9

Excellent

TrustScore 5 out of 5

404 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(404)

5,663 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

Good experience, lovely deals and choices and lovely help from helpful and knowledgeable Maiya

February 6, 2024
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Summer/Maiya we’re very helpful and…

Summer/Maiya we’re very helpful and sold me a Tent at a Good Price and showed me the Tent first on her phone before I bought it.

February 1, 2024
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

I had been to the store to buy a Magnum…

I had been to the store to buy a Magnum boots. Dane, the shop assistant was approached straight after I went to the store's boits shelves. He was so professional and went the extra mile to find the right boot for me. Thanks for that Dane.

January 26, 2024
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, extra mile in finding the right product to match needs. When trying on boots and shoes super helpful with prepping them ready to slip on (massive difference compared to other outdoor shops locally!!) Always come here if shopping locally for outdoor kit

January 27, 2024
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service from Dane

Excellent service from Dane. Really pleased with purchases

January 26, 2024
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service from both Maiya and Summer who showed patience and willingness to help in my quest for the best fit walking boot.

January 16, 2024
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great selection and great staff

Great selection of stock and reasonably priced.
Summer was very helpful
Would use the store again. Many thanks!

January 15, 2024
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Warm and friendly

Warm friendly greetings, shown where to look for my products then left alone with a leaving comment "give me a shout if you need anything"....perfect 😊 👌

January 14, 2024
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great little store at Eastleigh

Great little store at Eastleigh. Customer Service is always excellent and staff are really knowledgeable…but also lots of fun! Thank you to Summer for her expert advice today and to the whole team for making me smile. What a positive, super perky place to work xx

January 10, 2024
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Really helpful staff

Plenty of stock to choose from and really, really helpful advice from George. He knows the products well and enabled me to make an informed choice and purchase. Eastleigh store visited.

December 19, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service

Eastleigh Branch - I spent one hour trying on walking boots with the help of George, a very knowledgeable member of staff. He spent a lot of time and effort trying to find the most comfortable boots for me but, unfortunately, the size I needed was not in stock. He then tried to find stock on line but it seems the size I need (44 or 9.5) is difficult to source. I had to leave due to car parking restrictions (!) but, with his help, I know what boots I need - all I have to do now is find my size. The boots in question were Merrel MOAB (2 or 3), which were part of the Black Friday deal and a great price.

December 11, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 1 out of 5 stars

Very disappointed with this company

Very disappointed with this company. They sell a pair of gloves that I like but they cost £45. I. Found online many companies selling the same pair for £31, I checked millets website and see that they price match with an additional 10%.
So I drove to millets which unfortunately took me an hour in traffic only to be told they price match with 2 other companies in their own group, and no one else including Amazon (which selling the same pair for £36)
Don’t think I’ll shop there again.

December 7, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi Kenneth.

Thankyou for taking the time to leave the review and bringing this to our attention.

I am sorry that you were unable to get a price match sorted in store.

To do a price match online please visit our site here https://www.millets.co.uk/price-promise.
We do hope this did not dishearten you from shopping with us again.
Thanks, 
Sam, 
Millets Online Review Team. 




Rated 5 out of 5 stars

Fabulous service

My son and I were really impressed with the exceptionally good customer service. Nothing was too much trouble for Martin who was polite, friendly and jolly. He couldn’t have been more helpful. I really think it was the most enjoyable shopping experience I can remember. Between us my son and I bought boots, shoes and Wellington boots. Whatever we need, if it’s sold by Millets, we will buy from there. Thank you Martin for your exemplary service.

November 17, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Rated 5 out of 5 stars

Happy

Great customer service by Summer! Thank you 😊

November 17, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Lisa helped me find my perfect boots

Lisa helped me find my perfect boots! She and the manager were very knowledgeable and patient when I tried on so many pairs! Thank you guys

November 9, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service

I lost my phone yesterday but George and Chila had found it in the store and let me know via FB Messenger. Great customer service! Very grateful for your kindness and detective skills!

November 5, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Jack was a really helpful Millets…

Jack was a really helpful Millets representative. Well done Eastleigh branch

November 2, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Wonderful service with a lot of charm.

Wonderful service with a lot of charm.
Summer was willing to help with anything we needed and was able to recommend things that we were unsure of. Definitely coming back

October 30, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

My delivery date was prompt

My delivery date and time was prompt and my parcel was packaged to a very high standard

October 15, 2023
Millets - Eastleigh logo

Reply from Millets - Eastleigh

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from Graham

Excellent customer service from Graham. Needed hiking shoes and waterproofs for my daughter's DoE trip. 1st class advise from Graham, went out of his way to find best deals for my daughter's needs. Thank you.

October 14, 2023
Unprompted review
Millets - Eastleigh logo

Reply from Millets - Eastleigh

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look