Love visiting this store great staff especially summer who is very helpful and helps you get the right gear for what u need, and I usually end up buying extra things I don’t go in for 🤣
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See what reviewers are saying
Having purchased walking boots (Merrell) from Millets 4 years ago, today noticed new offers in window so looked for new pair. Assistant Maiya was exceptionally patient and helpful, managing to find ha... See more
Company replied
Such a shame the store is closing :-( Summer is always extremely helpful and we always receive great customer service. It’s been my go to shop for my scouting and camping gear for some time so will re... See more
Company replied
I went in close to the end of the day however I was allowed to try on a pair of trousers which I bought and Summer the assistant was so friendly, courteous and helpful. No rushing, being pushy or he... See more
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Company details
About Millets - Eastleigh
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
15/17 Market Street, SO50 5RH, Eastleigh, United Kingdom
- 02380 018253
4.9
Excellent
404 reviews
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Really good staff who helped no end so…
Really good staff who helped no end so we could get the right walking boots
Thanks to Martin
May 6, 2024
Unprompted review
Reply from Millets - Eastleigh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Walking leggings - Peter Storm…
I’ve been looking for some walking leggings but didn’t want to pay the earth. Found some in here for under £40. They are water repellent so perfect if I get caught in a shower. Served by Martin who was very knowledgeable about their stock.
May 3, 2024
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
The customer service was 100%
The customer service was 100%. The help and support I got in store was so helpful.
April 21, 2024
Unprompted review
Reply from Millets - Eastleigh
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Martin at Eastleigh,Hampshire went out…
Martin at Eastleigh,Hampshire went out of his way to help me. Went to stock room as wanted winter coat no longer on show in shop. Got two sizes as wasn’t sure which would fit. Held coat whilst I went to another shop to try different one. Came back and coat was put by for me.
April 5, 2024
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Excellent
Summer was very helpful in assisting with which products were most appropriate
March 18, 2024
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Customer Service was Great
Was served by Summer on 5th April. She was very polite and knowledgeable. As we were buying a present she explained about the returns policy and information about a future purchase we were going to make.
Summer is a credit to you millets.
April 5, 2024
Unprompted review
Reply from Millets - Eastleigh
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Served by a very friendly young girl…
Served by a very friendly young girl called Scarlett. She was polite, helpful and quick to answer my queries. Will definitely use the company again.
March 30, 2024
Unprompted review
Reply from Millets - Eastleigh
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
EXCEPTIONAL SERVICE!The 2 young ladies in Millets Eastleigh…
The 2 young ladies in Millets Eastleigh could not have been more helpful. Their till was causing them problems which they patiently and politely dealt with. They accepted and credited a pair of ladies trousers from me and ordered a replacement which Was delivered to me within 24 hours. I had visited the store on Sunday and had the trousers I wanted by Monday lunchtime. Polite,friendly store staff and exceptional service! Well done Millets Eastleigh. Will be my go to shop in future!
March 24, 2024
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great service by Summer this evening
Great service by Summer this evening, trying on walking boots for my 8 year old son. She was very helpful and patient and gave us some great advice. Thank you
March 25, 2024
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
I was served by Summer on the 23/03/24
I was served by Summer on the 23/03/24. I wanted to buy a new pair of walking shoes. She told me the benefits of getting shoes with Gortex and how it would be of benefit when walking in very wet conditions. She was polite and helpful.
March 23, 2024
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thanks for your feedback.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Absolutely fantastic service and help…
Absolutely fantastic service and help on coming to this outlet on a Sunday morning.... not sure of the gentleman's name whom I delt with but his number on the receipt is asst. 13. Superb!!
March 10, 2024
Unprompted review
Reply from Millets - Eastleigh
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Thanks to Summer
Summer was amazing and very patient with me. Very knowledgeful and helped me get boots and socks. Price was great too. One very happy customer so thank you Summer :)
March 16, 2024
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Shopping in Eastleigh
Really great service from Martin. Sound technical advice on walking shoes. I bought a new pair and some socks!
March 10, 2024
Unprompted review
Reply from Millets - Eastleigh
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Brilliant service
Martin served us today. He was very helpful and informative.
March 9, 2024
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Fantastic service
Rarely shop in Millets but Maiya was so helpful I shall be returning soon.
March 5, 2024
Unprompted review
Reply from Millets - Eastleigh
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Affordable, good stock and helpful staff!
I've shopped here several times for work shoes, and for good reason! Affordable, always a sale on; not to mention straight forward and very helpful staff! Will be a long time shopper for sure :))
March 1, 2024
Unprompted review
Reply from Millets - Eastleigh
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Great staff. Very friendly
Just brought a Rab jacket in the 60 percent sale from millets at eastleigh. Staff were very helpful and efficient. Thanks to Martin and summer for there help. They went above and beyond in service. 5 stars from me.
February 29, 2024
Unprompted review
Reply from Millets - Eastleigh
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Helpful
Maiya, was very helpful in helping me find some walking boots. Very patient and good recommendations based on what I was looking for.
February 19, 2024
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Can't recommend this store more!
The staff are so polite and helpful in the Eastleigh store. Chila was very helpful and was able to answer any questions I had. Can't recommend the Eastleigh Millets store more!
February 17, 2024
Unprompted review
Reply from Millets - Eastleigh
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Excellent staff I was served my Summer…
Excellent staff I was served my Summer who was most helpful , Thank you .
February 13, 2024
Unprompted review
Reply from Millets - Eastleigh
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
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