Millets - Enfield Reviews 

782
TrustScore 5 out of 5

4.9

21 Palace Gardens, EN2 6SN Enfield, GB


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Rated 5 out of 5 stars

Great customer service from Erol at the Enfield branch who took the time to explain the differences between several products enabling us to make the right choice. Very happy with the service received... See more

Company replied

Rated 5 out of 5 stars

Andrew was really helpful in finding options for walking shoes for my awkward shaped feet. I appreciate this store as I really need to try them on so buying online doesn’t work. All the people in the... See more

Company replied

Rated 5 out of 5 stars

Me and my partner popped into Millets in Enfield just for a browse, but thanks to Erol’s fantastic customer service, we ended up leaving with matching coats! He was friendly, attentive, and really kne... See more

Company replied

Rated 4 out of 5 stars

Erol was helpful in advising how I'd wash my raincoat and what facilities the store provided. They provided a friendly and welcoming presence.

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Enfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 21 Palace Gardens, EN2 6SN, Enfield, United Kingdom

  • 02081 020182

4.9

Excellent

TrustScore 5 out of 5

782 reviews

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4.9

All reviews

(782)

5,086 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience was very good thanks to Erol

My experience was very good thanks to Erol(one of the workers), he was very attentive and helpful throughout the whole process allowing me to find the correct stuff I needed and giving me tips for certain things like which products would be better.

February 23, 2026
Unprompted review
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Reply from Millets - Enfield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I was looking for something to use to…

I was looking for something to use to wash waterproof garments. Erol approached me and was very helpful recommending 1 product from a selection. He explained why he recommended that particular item. He was helpful and knowledgable. Thank you.

February 24, 2026
Unprompted review
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Reply from Millets - Enfield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Andrew and Erol provided some excellent…

Andrew and Erol provided some excellent advice on water repellent treatment for my shoes and overcoat. Some great explanations, great customer services and welcoming environment.

February 13, 2026
Unprompted review
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Reply from Millets - Enfield

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staff

I was served by Andrew who went to a lot of effort to locate the boots I wanted which were shown as in stock online but were not out on display.

February 4, 2026
Unprompted review
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Reply from Millets - Enfield

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helps and they usually have a sale…

Very helps and they usually have a sale on. With a wode range of products.
Erol and Andrew where very helpful

February 4, 2026
Unprompted review
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Reply from Millets - Enfield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful assistant ( Errol).

January 29, 2026
Unprompted review
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Reply from Millets - Enfield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you Erol!

Erol was so extremely helpful and personable. He went out of his way to assist when I went to the shop with a purchase my mum had made that was no longer needed.
It was an unusual set of circumstances and he was patient and understanding and we were so appreciative. It’s a great shop, the gear is very high quality and great value. They have a great range of stock. During sale time the value is insanely good. They really are experts in their field. Both Erol and the other gentleman were brilliant. Long love the high street for shops and customer service like this. Beats online any day. Would highly recommend for specialist outdoors clothing and equipment. Thank you!

January 8, 2026
Unprompted review
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Reply from Millets - Enfield

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Great shopping experience

Great shopping experience. Quality products and exceptional service from Andrew. Andrew knew about each of the products I was interested in and showed me all the options. I was then left to try and decide. I left with a very nice coat and products to re-waterproof my boots. He also showed me other products I was interested in that’ll wait till next.

January 15, 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

I bought a T shirt at Southend store…

I bought a T shirt at Southend store before Christmas but size was wrong!
Rather than journey back there I decided to go to nearby Enfield store in the hope of exchanging it for the correct size and I’m glad I did. Erol was so friendly and helpful and made the exchange a happy experience. Thank you Erol.

January 10, 2026
Unprompted review
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Reply from Millets - Enfield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Service

Eroz was so helpful, made everything so straight forward. Can’t fault the service, high recommend!

January 10, 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service as always

Excellent customer service as always. Good knowledge and very helpful. Erol as usual happy to chat about products. Thanks

January 10, 2026
Unprompted review
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Reply from Millets - Enfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

Enrol and Andrew were very accommodating when we tried several different coats and we managed to get exactly what we wanted, and at a great price too. Thanks both!

December 18, 2025
Unprompted review
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Reply from Millets - Enfield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

A good shopping experience

Both T & Andrew showed courtesy, charm and patience. Andrew could sell snow to an eskimo but did so very nicely and inoffensivey, and my wife is very happy with the advice and the product.

December 1, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Erik provided brilliant customer…

Erik provided brilliant customer service.
Very helpful.

November 28, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

My husband bought a pair of Boots in…

My husband bought a pair of Boots in Millets in Enfield today. Sales Advisor Tel was extremely helpful and very knowledgeable with your products. Tel was very pleasant and gave a good service to us. Thank you Tel 😊

November 28, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Tee was such a wonderful example of…

Tee was such a wonderful example of what customer service should be like, she wasn’t pushy or salesy, she knew her stuff! I needed new walking boots and I could only fit the kids size, she went out of her way to show me other sizes that may work in adult shoes and knew exactly what materials on each shoe was best for what I needed. She was so warm and friendly and it was a great shopping experience that felt relaxed and pressure free! Thank you Tee for your time and kindness! :)

November 28, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Some great offers in the sales and…

Some great offers in the sales and friendly, helpful sales staff - today, that was Erol, thank you!

November 24, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful member of staff

Very helpful member of staff

November 17, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service

My sales rep, Erol, was extremely helpful and gave me guidance on a number of boot types I was unsure about. This helped me make a clear decision and have some great boots.
I also wanted to try on some jackets and over trousers for sizing and buy online later, Erol helped me confirm the best I needed.

November 18, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent staff pointed me in the right…

Excellent staff pointed me in the right direction for what I wanted and then told about the best deal for the product i was buying. I have used the shop many times and the service is always the same.Today i was served by Erol.

November 18, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

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