Millets - Enfield Reviews 

782
TrustScore 5 out of 5

4.9

21 Palace Gardens, EN2 6SN Enfield, GB


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Rated 5 out of 5 stars

Great customer service from Erol at the Enfield branch who took the time to explain the differences between several products enabling us to make the right choice. Very happy with the service received... See more

Company replied

Rated 5 out of 5 stars

Andrew was really helpful in finding options for walking shoes for my awkward shaped feet. I appreciate this store as I really need to try them on so buying online doesn’t work. All the people in the... See more

Company replied

Rated 5 out of 5 stars

Me and my partner popped into Millets in Enfield just for a browse, but thanks to Erol’s fantastic customer service, we ended up leaving with matching coats! He was friendly, attentive, and really kne... See more

Company replied

Rated 4 out of 5 stars

Erol was helpful in advising how I'd wash my raincoat and what facilities the store provided. They provided a friendly and welcoming presence.

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Enfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 21 Palace Gardens, EN2 6SN, Enfield, United Kingdom

  • 02081 020182

4.9

Excellent

TrustScore 5 out of 5

782 reviews

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4.9

All reviews

(782)

5,107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent helpful polite friendly staff…

Excellent helpful polite friendly staff esp Amber when I was trying on boots !!
The young gentleman ( not know name ) also very helpful , polite and friendly
Excellent all round
Thank you

November 16, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service as always

Great service as always - cheers Erol

November 15, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Really great customer service

Really great customer service from Erol and the team. Provided great advice about jackets I was looking for and showed me plenty of options. Couldn’t be happier.

November 1, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

I got to the shop 5 minutes before…

I got to the shop 5 minutes before closing time on Thursday evening and staff were attentive and helpful. Matthew and Erol thanks for your assistance today 👏

October 16, 2025
Unprompted review
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Reply from Millets - Enfield

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Millets experience

Erol was really helpful.

October 11, 2025
Unprompted review
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Reply from Millets - Enfield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Service with Matthew!

I was served by a young man named Matthew, who from start to finish was extremely professional, something this country lacks in abundance. Matthew was approachable and calm, helpful but not pushy and generally had a manner that made 'my' whole experience very pleasant.
Most young people show no pride in their job, speak poorly, have no interest in their customers and spend their time on mobile phones or chatting to other staff as though the customer is invisible.
Matthew however has reinstalled my faith in the shopping experience!
Please employ more young men and women like Matthew in your stores and encourage the nation, especially London to take heed of what service 'should' look like!
Thank you Matthew.

September 27, 2025
Unprompted review
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Reply from Millets - Enfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Darren was very helpful

Darren was very helpful. Clearly very knowledgeable. Good advice given about walking shoes.

October 7, 2025
Unprompted review
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Reply from Millets - Enfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Served by a lovely sales assistant…

Served by a lovely sales assistant Hannah, who helped me to choose what I wanted to purchase, as well as having very good chirpy personality, spoke to all the customers with a welcoming chat and being helpful.
Top marks to Hannah.

September 27, 2025
Unprompted review
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Reply from Millets - Enfield

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Erol was extremely friendly

Erol was extremely friendly, helpful and knowledgable in helping me find the right gloves for me

September 27, 2025
Unprompted review
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Reply from Millets - Enfield

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly welcome to the store

Friendly welcome to the store. The store was tidy and everything was presented well. I was given plenty of time to look around and try things on.

September 26, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

A pleasure to be served by Erol and Andrew

Visited the store today looking for replacement gloves for my previous pair (also from Millets)
Welcomed immediately by Erol and Andrew.
No pushy sales techniques just very genuine, friendly and helpful guys who I felt very at ease talking to.
They found me exactly what I was looking for.
Thank you!
As a retail manager myself I would be very proud to have them serving my customers.

September 25, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Pop in to my local Millets

Pop in to my local Millets
To get new walking shoes

Thanks Hannah for all your help

September 19, 2025
Unprompted review
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Reply from Millets - Enfield

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Hannah and Andrew were super helpful…

Hannah and Andrew were super helpful when it came to finding me the right waterproofing detergent for my jacket. Really kind and helpful!

September 19, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Hannah was excellent

Hannah was excellent. She helped me choose gloves for me Norway holiday. She was informative, open and friendly. I'm really happy to shop in Millets and be served by their great staff, Hannah being one of them.

September 14, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Me and my partner popped into Millets…

Me and my partner popped into Millets in Enfield just for a browse, but thanks to Erol’s fantastic customer service, we ended up leaving with matching coats! He was friendly, attentive, and really knew his stuff — he showed us an amazing deal we couldn’t pass up. It’s rare to find someone who genuinely cares about making sure customers are happy, but Erol went above and beyond. We left not only with great coats but also with a really positive shopping experience. Highly recommend this store, especially if you’re lucky enough to be helped by Erol!

September 13, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Erol da GOAT

September 13, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Matthew the Superstar

Warm welcome, excellent assistance And great personality. Matthew was very helpful in getting me all prepared for my trip to mount snowdon tomorrow!!

September 8, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

5 Star staff

Helpful and friendly staff who knew what they were talking about and didn't mind sticking with me and helping me pick the right gear from start to finish.

September 6, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent Service

Samuel was super helpful today. He was very attentive to my needs. He was extremely knowledgable around shoes. Helped me sort out perfect walking shoes. I feel more confident after leaving the store!!

September 6, 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

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