Great customer service from Erol at the Enfield branch who took the time to explain the differences between several products enabling us to make the right choice. Very happy with the service received... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Andrew was really helpful in finding options for walking shoes for my awkward shaped feet. I appreciate this store as I really need to try them on so buying online doesn’t work. All the people in the... See more
Company replied
Me and my partner popped into Millets in Enfield just for a browse, but thanks to Erol’s fantastic customer service, we ended up leaving with matching coats! He was friendly, attentive, and really kne... See more
Company replied
Erol was helpful in advising how I'd wash my raincoat and what facilities the store provided. They provided a friendly and welcoming presence.
Company replied
Company details
About Millets - Enfield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
21 Palace Gardens, EN2 6SN, Enfield, United Kingdom
- 02081 020182
4.9
Excellent
783 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Samuel was super helpful today. He was very attentive to my needs. He was extremely knowledgable around shoes. Helped me sort out perfect walking shoes. I feel more confident after leaving the store!!
September 6, 2025
Unprompted review
Reply from Millets - Enfield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Very good service
Very good service. Andrew was very helpful with my ourchase
September 5, 2025
Unprompted review
Reply from Millets - Enfield
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Reply from Millets - Enfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I was served by Erol
I was served by Erol, he was very helpful and knowledgeable about the lines in store. I was able to purchase a tent that suited my needs perfectly.
August 21, 2025
Unprompted review
Reply from Millets - Enfield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
New Walking Boots
We were looking for a new pair of walking boots for my wife to replace the old ones. I conducted some online research and found that Millets had the make and model we were looking for. Went to the local store in Enfield and was assisted by Matthew, a staff member who was kind and helpful in finding the right size and answered a few questions. I would highly recommend this store.
August 25, 2025
Unprompted review
Reply from Millets - Enfield
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
I'm a regular customer and always find…
I'm a regular customer and always find Hannah to be knowledgeable and her customer service is first class.
August 25, 2025
Unprompted review
Reply from Millets - Enfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Both Samuel and Hannah were so helpful…
Both Samuel and Hannah were so helpful today. I cannot recommend them both more highly. Patient and knowledgeable. Well done Millets. Great staff.
August 23, 2025
Unprompted review
Reply from Millets - Enfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Excellent staff
Excellent staff . Samuel incredibly helpful and patient , always a pleasure shopping in Millets. Even helped with my phone issues, very grateful.
August 14, 2025
Unprompted review
Reply from Millets - Enfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Lovely staff
Really helpful service provided by Erol. He was polite, informative and supportive, returning to me when the shop was quiet to check in on how I was doing. Thanks again!
August 16, 2025
Unprompted review
Reply from Millets - Enfield
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Hannah and Erol were great at helping…
Hannah and Erol were great at helping me find the clothes I needed.
August 16, 2025
Unprompted review
Reply from Millets - Enfield
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
The guys in the Enfield store were so…
The guys in the Enfield store were so helpful in trying to locate me an electric cooler which was out of stock at their store. The rang around other locations and reserved one for me. This was so helpful whilst on our holidays in the area
Big up Erol for his time and patience with my ADHD kids running about the store! 😅
July 31, 2025
Unprompted review
Reply from Millets - Enfield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
We were very well looked after
We were very well looked after by the staff Erol and Hannah, who helped us to choose items and to carry them downstairs as I was with a toddler. Thank you very much.
August 9, 2025
Unprompted review
Reply from Millets - Enfield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Friendly and helpful staff
Friendly and helpful staff. Big range and good prices. Great that we still have a town centre with plenty of shops. Use it or lose it!
July 29, 2025
Unprompted review
Reply from Millets - Enfield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
I was looked after with care and…
I was looked after with care and consideration and left the store with exactly what I was looking for even though at first I could not find my preference on the rack.
August 8, 2025
Unprompted review
Reply from Millets - Enfield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Thanks to Hannah and Kazz for excellent…
Thanks to Hannah and Kazz for excellent service. They were both friendly and helpful. Makes a real difference to the service. They were knowledgeable on products like rucksacks and professional. Thanks guys!
July 20, 2025
Unprompted review
Reply from Millets - Enfield
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Reply from Millets - Enfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Absolutely brilliant service from Darren
Absolutely brilliant service from Darren today, he was so helpful and really knowledgeable, giving great advice to my son with his first pair of walking boots. 100% would recommend!
July 10, 2025
Unprompted review
Reply from Millets - Enfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Walking sandals
Prompt, efficient service with a smile from Hannah.
I knew what I wanted to buy and the transaction was quick and pleasant.
June 28, 2025
Unprompted review
Reply from Millets - Enfield
Hello,
Thanks for giving us your review.
We're always trying to better the service that we offer, it's nice to see that you gave us good marks.
Thanks again for the review,
Millets Customer Care Team
Erol and Kazz were super friendly and…
Erol and Kazz were super friendly and helpful and gave me such good recommendations/advice
July 5, 2025
Unprompted review
Reply from Millets - Enfield
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Erol was very helpful.
Erol was very helpful and patient with me when I needed to return some things. He was very friendly and waited while I had to ask my friend what her virtual Apple Pay 4 digit code was.
July 4, 2025
Unprompted review
Reply from Millets - Enfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.