Millets - Fareham Reviews 

617
TrustScore 5 out of 5

4.8

80/82 Osborne Mall, PO16 0PW Fareham, GB


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Rated 5 out of 5 stars

Excellent, friendly service. I called in this afternoon to see what was available for leather belts. There were none obvious so I asked the staff at the desk. The response was excellent, the man immed... See more

Company replied

Rated 5 out of 5 stars

Easy to order on line. Rain jacket to replace one which was lost. Easy to pick up in Fareham. Very pleasant service i shop. Jacket looks fine but we've had no rain!

Company replied

Rated 4 out of 5 stars

Great service from Millets as usual Sadly sandals ordered were much smaller than the advertised size so had to return item

Company replied

Rated 5 out of 5 stars

Needed a pair of certain walking boots (seen online) but none in stock, Lauren went out of her way to find them locally and arrange for them to made available within a few days wait. She went over an... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Fareham

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 80/82 Osborne Mall, PO16 0PW, Fareham, United Kingdom

  • 01329 553088

4.8

Excellent

TrustScore 5 out of 5

617 reviews

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4.8

All reviews

(617)

5,071 reviews in the last 12 months

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Rated 5 out of 5 stars

Lauren in great help

I have been meaning to write a review for Lauren for some time now. I have been served by Lauren on many occasions, she is an excellent member of your team who goes out of her way to ensure I have been looked after and my shopping needs met each time. The purchases I have made have been excellent and just what I needed, the last two things being a decent pair of Scarpa boots and sealskin gloves - Thanks for all your help

December 3, 2024
Unprompted review
Millets - Fareham logo

Reply from Millets - Fareham

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very good in store staff who paid…

Very good in store staff who paid attention and were knowledgeable about the product. The salesperson made a sale, rather than milling around as is useful for many retail staff today. Good Friday deals made for a good price on today's purchase.

November 9, 2024
Unprompted review
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Reply from Millets - Fareham

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service and really helpful…

Excellent service and really helpful and knowledgeable staff. Both Connor and Owen deserve praise…

October 19, 2024
Unprompted review
Millets - Fareham logo

Reply from Millets - Fareham

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Wonderful in store service from Lauren…

Wonderful in store service from Lauren who was very knowledgeable and helpful in choosing the best walking shoes for us and Owen for running back and forward picking various styles and sizes. They were short staffed with only two people in that day, but still gave us their time and attention Thanks

October 4, 2024
Unprompted review
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Reply from Millets - Fareham

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great shop

Great shop. With a wide range of products. Staff always helpful, they also give extra discounts, when you show your Defence Discount Card. Helping veterans and our Armed forces. Any Company that does that gets my vote. And should be supported. Well done Millets

October 5, 2024
Unprompted review
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Reply from Millets - Fareham

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly and attentive staff offered…

Friendly and attentive staff offered great advice

September 25, 2024
Unprompted review
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Reply from Millets - Fareham

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Spot on

Bought some walking boots today. The lad helping me was so knowledgeable and wasn’t doing the ‘hard sell’. Genuinely wanted me to be happy with them. The girl who served me behind the counter was so friendly (and funny). What a great workforce. I hope their pay reflects that! Thanks guys. 🥾

September 10, 2024
Unprompted review
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Reply from Millets - Fareham

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Sleeping bags "explained".

The website is ok, but there is no substitute for getting things explained and being able to look before buying....

September 7, 2024
Unprompted review
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Reply from Millets - Fareham

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you to the young man who helped…

Thank you to the young man who helped me choose my walking boots. First class service. My friend had recommended the Fareham store as she has been before and the young man had been so good in helping her find the right walking equipment. Sorry I hadn’t got the name.

September 5, 2024
Unprompted review
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Reply from Millets - Fareham

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, who made sure we had the correct items we wanted.

August 31, 2024
Unprompted review
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Reply from Millets - Fareham

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Connor was incredibly helpful in…

Connor was incredibly helpful in helping me find hard wearing and comfortable walking boots. Would highly recommend coming to this store. Connor was knowledgeable and generous with his time. Can’t wait to take these Berghaus shoes out for a long walk.

August 31, 2024
Unprompted review
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Reply from Millets - Fareham

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Enthusiastic and Knowledgeable

Enthusiastic, friendly and knowledgeable staff directed me to some great bargain jacket and walking shoes.

August 28, 2024
Unprompted review
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Reply from Millets - Fareham

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Outstanding service.

While in your Fareham store yesterday I noticed a couple of wetsuits, but not in my size. Lauren was quick to help when I asked about getting one. She immediately checked the stock room and with no luck there, proceeded to order one. She informed me it would be at the same price and delivered direct to me.
I was so impressed with her attitude, knowledge and service, that I just had to give a glowing review! I hope she is recognised as a valuable member of staff.

August 25, 2024
Unprompted review
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Reply from Millets - Fareham

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Rated 5 out of 5 stars

First class service from Megan

Fabulous customer service from Megan in the Fareham store today. Very patient with me trying to find walking shoes. I think I tried on most pairs! Asked lots of sensible questions making sure that I got the right pair. All in all a great experience, thank you.

August 21, 2024
Unprompted review
Millets - Fareham logo

Reply from Millets - Fareham

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent quality garment it is exactly…

Excellent quality garment it is exactly what I needed..

August 2, 2024
Millets - Fareham logo

Reply from Millets - Fareham

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Megan @ Fareham Store

Megan at the Fareham branch was extremely helpful.
Pleasant shopping experience.
Thank you so much.

August 7, 2024
Unprompted review
Millets - Fareham logo

Reply from Millets - Fareham

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Lauren was friendly and helped me with exactly what I was after tent wise and was very knowledgeable and was very clear on aftercare also. Even helped me carry big tent.

August 7, 2024
Unprompted review
Millets - Fareham logo

Reply from Millets - Fareham

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Above and Beyond

Needed a pair of certain walking boots (seen online) but none in stock, Lauren went out of her way to find them locally and arrange for them to made available within a few days wait. She went over and above and if you have staff rewards then she needs to be recognised. Excellent customer service received.

August 6, 2024
Unprompted review
Millets - Fareham logo

Reply from Millets - Fareham

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

They had what I wanted in stock for a…

They had what I wanted in stock for a good price. The 2 members of staff I saw were very helpful. Can't ask for more.

August 2, 2024
Unprompted review
Millets - Fareham logo

Reply from Millets - Fareham

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

I visited the Fareham branch today to…

I visited the Fareham branch today to buy a bag the sales assistant lady was very helpful and had a smile on her face and she has made my day and left the store with three bags rather than one I was very happy to the customer service she delivered and very impressed with the high class and politenessshe service me with and her name is Megan

July 26, 2024
Unprompted review
Millets - Fareham logo

Reply from Millets - Fareham

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

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