Excellent, friendly service. I called in this afternoon to see what was available for leather belts. There were none obvious so I asked the staff at the desk. The response was excellent, the man immed... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Excellent, friendly service. I called in this afternoon to see what was available for leather belts. There were none obvious so I asked the staff at the desk. The response was excellent, the man immed... See more
Company replied
Easy to order on line. Rain jacket to replace one which was lost. Easy to pick up in Fareham. Very pleasant service i shop. Jacket looks fine but we've had no rain!
Company replied
Great service from Millets as usual Sadly sandals ordered were much smaller than the advertised size so had to return item
Company replied
Needed a pair of certain walking boots (seen online) but none in stock, Lauren went out of her way to find them locally and arrange for them to made available within a few days wait. She went over an... See more
Company replied
Written by the company
80/82 Osborne Mall, PO16 0PW, Fareham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
George was very attentive and knowledgeable about items I wanted. He was very helpful and approachable. He made me confident in my purchase . Would recommend George and Milletts again for next purchase.

Reply from Millets - Fareham
Really nice crew, friendly and explained the detail of the lamp I had just bought, even the extended warranty included. Later the lady exchanged the lamp without fuss or quibble for another as it had been damaged in the shop without us knowing

Reply from Millets - Fareham
On entering the shop Connor could see I couldn't find what I was looking for. Gloves. He informed me they are 'out of season' and only a few sale items were on the shop floor.
He went on to offer to go to the stock room and seek out any other stock.
He came back with a variety of sizes and styles.
He was helpful, knowledgeable and attentive.
He made it a very pleasant shopping experience.

Reply from Millets - Fareham
I needed to replace my worn out walking boots. Millets offered a good range at sensible prices and Lauren provided excellent, knowledgeable service in the Fareham branch. She took the time to explain the differences between the various options and was courteous and polite.
I enjoy shopping in this branch of Millets and the discounts available include Defence Discount Service which is a bonus!

Reply from Millets - Fareham
The staff were very efficient and helpful.They traced a size of outdoor jacket that was not on display...nothing was too much trouble. Very quick service and explained all the features on the jacket. Will always shop here

Reply from Millets - Fareham
Efficient ordering from local store, shortly after 9 am and delivered by Evri to my home about 1 pm the next day.

Reply from Millets - Fareham
Staff were extremely helpful when helping my daughter finding her clothes for DofE. Suggested sizing, jackets, trousers and more.

Reply from Millets - Fareham
Employees were so helpful in assisting and giving suggestions when I was struggling to find a bag for my DofE. Thank you Meghan and the her manager xx.

Reply from Millets - Fareham
Served by George, he gave excellent service, was patient, professional and very knowledgeable and displayed a genuine care towards my experience. This is also reflected by the manager who finalised the purchase

Reply from Millets - Fareham
I needed a new pair of walking boots so went into the Fareham branch.
Megan served me she was very knowledgeable about the difference between all the pairs and was extremely patient whilst I tried on pretty much every pair in my size. I'm very pleased with my purchase thanks to Megan my feet are warm dry and comfy.

Reply from Millets - Fareham
We visited the shop to purchase a pair of boots for my husband. The young man who served us was amazing. Unfortunately I didn’t get his name but he was very good with my husband who has a physical disability, he helped him out on and take off the boots and was patient and caring. He was a credit to your company, a kind, friendly and knowledgeable man.

Reply from Millets - Fareham
Great experience at millers fareham again ! Rushed in at 3:50pm on a Sunday as we saw a great deal on the website and wanted to grab quick. We got in and apologised for being that customer that gets there close to closing. Very friendly service and the deal hadn’t been updated in shop but they still honoured it. Thanks ☺️ great service again from fareham Millets !

Reply from Millets - Fareham
I took my daughter into Millets Fareham to buy some clothing for her Duke of Edinburgh events and was immediately met by a very helpful Lisa. Nothing was too much trouble and she and her colleague went over and above to help us...even down to colour choices. What was also nice was that she didn't immediately target the most expensive items and genuinely wanted to give us the best deal. When we left the shop, my daughter commented how nice and helpful the 2 girls were and I agreed 100% and said that's what a retail experience should be like. No pressure, no pouncing on you - just good service and asking the right questions.

Reply from Millets - Fareham
Always good value, the staff in Fareham are always helpful, should you need something. It's always better to shop on the high street, you don't get the personal service on the Internet. Save the high street, and people's job's.

Reply from Millets - Fareham
We visited your Fareham branch today. Conner was very helpful. He gave me all the relevant information regarding the rainproof jacket that I was interested in. We were very impressed and would encourage me to visit that branch in the future. Many thanks.
Dawn

Reply from Millets - Fareham
Great service and advice recently from Lauren and Connor.
Will happily shop here again! X

Reply from Millets - Fareham
Had a great experience here Lauren gave me great advice helping me pick the right boots for me quickly and efficiently

Reply from Millets - Fareham
Very friendly and helpful staff, George in particular was excellent

Reply from Millets - Fareham
The product purchased was fantastic for value and quality
The same cannot be said for the customer service lady
Her attitude was such that there is NO WAY I will return

Reply from Millets - Fareham
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.