Freddie the sales assistant did a great job of pointing out to me a variety of boots to try. The store had all in stock in my size, in particular a 10.5 inthe style I purchased. Freddie was helpful a... See more
Company replied
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See what reviewers are saying
The young man who served me! Even though the fleet store is closing down he checked all trousers for my size.Was polite and helpful despite about to lose his job. Unfortunately they had only one pai... See more
Company replied
Went in to get a "cheap" pair of walking boots. Was really surprised at the range and quality on offer, including Scarpa, which we weren't expecting to find. Good selection of sizes and Freddie was f... See more
Company replied
I was served by Keira who showed considerable product knowledge and gave me exceptional advise. The store was well laid out and there were some excellent offers available. Although I didn’t spend much... See more
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Company details
About Millets - Fleet
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
158 Fleet Road, GU51 4BE, Fleet, United Kingdom
- 01252 418419
5.0
Excellent
908 reviews
Asks customers to review
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The service was excellent
The service was excellent, such a nice friendly atmosphere. Keira was amazing. Had not got my size in the coat I wanted so Keira took my details and called me as promised. I am one happy coated lady 😊 thank you Millets
January 9, 2025
Unprompted review
Excellent helpful service in Fleet…
Excellent helpful service in Fleet Millets.
I bought some walking boots in the sale & was chatting with the staff member, who kindly informed me I was entitled to a further discount as I am a member of the U3A. I had no idea & as a pensioner the £8.40 saving was most welcome!
January 6, 2025
Unprompted review
Suzannah was very Helpful and honest…
Suzannah was very Helpful and honest assisting me in choosing a variety of Clothing items
December 30, 2024
Unprompted review
Excellent Customer Service Skills
The Millets operative Keira went out of her way to advise and help me with my purchase. Excellent customer service skills.
December 31, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My daughter and I shopped at Millets…
My daughter and I shopped at Millets this afternoon for the DofE kit. Suzannah assisted and was very patient, knowledgeable and helpful. I would definitely recommend Millets (fleet high st) and Suzannah for your DofE shopping.
January 1, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
A nice range of outdoor products
A nice range of outdoor products with some good prices including good quality sale items. Really helpful staff.
December 30, 2024
Unprompted review
Reply from Millets - Fleet
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great customer service
Henry was really helpful and spent time advising us so that we got a good pair of walking boots.
December 30, 2024
Unprompted review
Reply from Millets - Fleet
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Excellent customer service from Henry
Excellent customer service from Henry. Helpful and informative. Thank you
December 28, 2024
Unprompted review
Reply from Millets - Fleet
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Walking boots
I went to buy a new pair of walking boots and was served by a lovely lady called Fleur, she spent around 20 minutes taking me through all the brands and explaining all the pros and cons of each boot I tried, I was very impressed by her knowledge and the time she spent with me, especially as the shop was very busy, first class service from Millets!
December 23, 2024
Unprompted review
Reply from Millets - Fleet
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Keira is amazingggg
Keira is amazingggg! I was not able to find my size and she turned the store room upside down to find my size. Her customer service was impeccable . Thank you ( L size guy )
December 20, 2024
Unprompted review
Reply from Millets - Fleet
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Excellent service from Keira
December 7, 2024
Unprompted review
Reply from Millets - Fleet
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great Experience
Great experience today, with lovely friendly staff, especially Fleur, who was particularly helpful.
December 18, 2024
Unprompted review
Reply from Millets - Fleet
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Top.
Suzannah’s customer service was excellent, tracking down and assuring prompt delivery of my items. Thanks, John
December 14, 2024
Unprompted review
Reply from Millets - Fleet
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great customer service
Great customer service, checking I was getting the right items on my christmas list !
December 11, 2024
Unprompted review
Reply from Millets - Fleet
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Attentive staff
Attentive staff, happy to help. Store had what I wanted at a good price
November 29, 2024
Unprompted review
Reply from Millets - Fleet
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
A staff member called Fleur was…
A staff member called Fleur was absolutely brilliant with knowledge about what my son would need for climbing Snowdon.
November 20, 2024
Unprompted review
Reply from Millets - Fleet
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Excellent service from friendly staff
Excellent service from Suzannah. Great help and advice in choosing the right product at the right size. Suzannah gathered different styles and sizes for me to try on and explained how I could return the item for a full refund if I wasn't happy. And it was at a very competitive price. Ordered Saturday and delivered on Sunday. Very happy indeed.
November 23, 2024
Unprompted review
Reply from Millets - Fleet
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great service by Henry yesterday
Great service by Henry yesterday. Found what I needed and ordered trousers which arrived today.
November 23, 2024
Unprompted review
Reply from Millets - Fleet
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
i had to change a pair of merrell…
i had to change a pair of merrell walking shoes and Suzannah the assistant was fantastic she had the sort of customer service attitude that is sorely lacking in some shops today she couldn't have been more helpful and polite
November 23, 2024
Unprompted review
Reply from Millets - Fleet
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great staff
Always find the staff very helpful in the Fleet branch. Served again by Fleur who found better products than I had picked out.
November 20, 2024
Unprompted review
Reply from Millets - Fleet
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
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