Freddie the sales assistant did a great job of pointing out to me a variety of boots to try. The store had all in stock in my size, in particular a 10.5 inthe style I purchased. Freddie was helpful a... See more
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See what reviewers are saying
The young man who served me! Even though the fleet store is closing down he checked all trousers for my size.Was polite and helpful despite about to lose his job. Unfortunately they had only one pai... See more
Company replied
Went in to get a "cheap" pair of walking boots. Was really surprised at the range and quality on offer, including Scarpa, which we weren't expecting to find. Good selection of sizes and Freddie was f... See more
Company replied
I was served by Keira who showed considerable product knowledge and gave me exceptional advise. The store was well laid out and there were some excellent offers available. Although I didn’t spend much... See more
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Company details
About Millets - Fleet
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
158 Fleet Road, GU51 4BE, Fleet, United Kingdom
- 01252 418419
5.0
Excellent
908 reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Fantastic customer experience
Fantastic customer experience. Suzannah couldn’t have been more helpful, myself and a work colleague popped in on 27th November and each bought some clothing, and Suzannah was a pleasure to meet. Very helpful and very pleasant. Will definitely be going in there again.
November 27, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
I was served by Suzannah and
I was served by Suzannah and, as always, great customer service. Alway keen to offer advice and help. Perfect ⭐⭐⭐⭐⭐
November 27, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Natalia was so helpful today
Natalia was so helpful today! She gave me a good advice on waterproof jacket.
November 25, 2025
Unprompted review
Reply from Millets - Fleet
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Keiron and Natalia were so helpful…
Keiron and Natalia were so helpful today!
November 25, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Max was helpful and informative
Max was helpful and informative, made buying my boots and easy experience
November 22, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Very helpfull
Very helpfull , a real person (makes a change from the plastic helpers you get nowdays)
November 22, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great in-person advice from Keira
Great in-person advice from Keira about the best walking boots for my wide feet. A helpful, while light touch approach ensured i got the right boots with a great price. I would have potentially wasted a week had i shopped around online so very happy to have ventured into the physical store
November 13, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
They were great
They were great! Really helps me get my cadet boots and weren’t pushing me to get expensive stuff just trying to make me have an all around great experience. Super welcoming and kind would recommend you go there and visit they have a wide range of outdoor stuff not just boot so 5/5 definitely worth going!!
November 13, 2025
Unprompted review
Reply from Millets - Fleet
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great service from Keira
Great service from Keira, friendly and attentive and very helpful
November 10, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
knows your products
Suzannah knows her products well so when I arrived with a list of requirements for my new coat, she waisted no time picking a couple of options for me. Within 10mins I had the waterproof I’d been searching the internet for hours looking for. Thanks Suzannah-that’s my kind of shopping
November 5, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Buying walking shoes alone
Buying walking shoes alone. Turns out it is easy here as Suzannah talked me through my choices and found a size that fitted well as I tried on what I thought was my size. She knows how each brand is different and I didn't feel under any pressure. Successful purchase for me with only a short visit.
November 5, 2025
Unprompted review
Reply from Millets - Fleet
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Great support from Max and the Millets…
Great support from Max and the Millets team. We needed 2 fleeces for age 13-14, in the end found an adult one we liked in size XS but there was only one - so the 2nd was ordered for delivery to us and they also managed to secure us a discount to boot. Many thanks!
October 18, 2025
Unprompted review
Reply from Millets - Fleet
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Reply from Millets - Fleet
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Excellent customer service!
I was greeted by Fleur who was very friendly. fleur helped me find a fleece in the right price range. We had a lovely conversation throughout and will definitely be coming back to this branch, 10/10 customer service!
October 29, 2025
Unprompted review
Reply from Millets - Fleet
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great selection of affordable hiking…
Great selection of affordable hiking boots and helpful advice from my server
October 18, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Helpful & Friendly Staff and a Good Range
Always got a good variety of stock, the staff are very friendly and very helpful, in particular Keira was very helpful as I popped in every day almost in the lead up to a recent trip!
October 20, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Super customer service by Max
Super customer service by Max 17.10
And before that stellar service from James 03.10.
Great store I hope we keep on the fleet high street.
October 17, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Lovely service by Freddie
Lovely service by Freddie, very knowledgeable, friendly and caring.
October 25, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Fillets Fleet Hampshire
Millets Fleet Hampshire, wonderful warm friendly service from a lady called Keira today 23/10/2025.She could not be more friendly and knowledgeable. Thank you Keira
October 23, 2025
Unprompted review
Reply from Millets - Fleet
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service from Kiera and Jakes
October 20, 2025
Unprompted review
Reply from Millets - Fleet
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
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