I popped into Millets in Sauchiehall Street as I was looking for waterproof gloves for my long distance walks. They had a closing down sale which meant I got my gloves and a couple of other items for... See more
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See what reviewers are saying
Millets Glasgow has an amazing deal on with there products it's a shame they are closing down I meet two lovely workers a man who helped me with my shoes and a woman called Susan she was a pleasure... See more
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Most of the order was perfect but one wrong item was posted. I popped into the Glasgow store and the lady in there was so helpful: refunding my PayPal and getting me the correct item without any fuss... See more
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I ordered a medium size Peter Storm Men’s Blisco II Hooded Jacket online which turned out to be bigger than my size when tried on, I visited the local store, staff there were helpful and replaced it... See more
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Company details
About Millets - Glasgow
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Sauchiehall Street, G2 3ER, Glasgow, United Kingdom
- 01413 750717
4.9
Excellent
424 reviews
Asks customers to review
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See how their reviews and ratings are sourced, scored, and moderated.
First Class Customer Service - Gillian
I was in store today to purchase some kit and the customer service from Gillian was first class.
Friendly, professional and very helpful indeed.
I would highly recommend the store and staff member in particular.
September 12, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Claire
Our visit was successful due to the lovely assistant, Claire. She was very helpful and nothing was a bother. We ended up with a great pair of walking boots for the guide camp and my daughter was delighted. Thank you
August 30, 2023
Unprompted review
Reply from Millets - Glasgow
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Great store! Good variety & reasonable prices.
Claire was very lovely and helpful. The store has all the essentials and good prices. Would definitely recommend!
September 11, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great experience at the…
Had a really great experience at the Glasgow Millets store. Claire and Debbie were absolutely fantastic and helped me adjust and fit my new hiking backpack. They knew there stuff and were super friendly! Highly recommend the store.
September 3, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Claire was very friendly
Claire was very friendly, welcoming, helpful and patient
September 6, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Ideal shopping experience
Ideal shopping experience, thankyou Claire and Steven. We wanted a camping trolley. Saw it online but wanted to try before buying. Rang the store to check it was in stock. They had one so went in, the staff had very thoughtfully put it aside. It was fine so we bought it.
Better than online where you are never sure you get what you want. And no delivery charge.
September 5, 2023
Unprompted review
Reply from Millets - Glasgow
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great service and product knowledge…
Great service and product knowledge from Claire
September 3, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Very helpful from all staff in the…
Very helpful from all staff in the glasgow sauchihall st store on Saturday for me and my brother great team in there 👍🏼10/10
September 2, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great Sales Staff - Steven
Steven was incredibly friendly, knowledgeable, and helpful! He went out of his to help me find the perfect boot for what I needed. I would highly recommend coming to this store and looking for him to get you kitted out.
September 2, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great store & fantastic staff
Great store. Really good selection, and staff members Steven and Gillian are awesome. Knowledgeable, helpful and good chat. Would definitely recommend.
September 1, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
100% amazing costumer services
100% amazing costumer services. The hole team is so friendly and where able to help with all my query’s.
Thanks so much Debbie & Gillian
Can’t wait to go back for tent pegs (I don’t even have a tent )
August 29, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Debbie looked after us on this visit
Debbie looked after us on this visit. She went the extra yard by being friendly and helpful even though I was unsure of what I wanted.
August 25, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Was in this morning with my daughter…
Was in this morning with my daughter for a wee nosey and found two travels bags and a rucksack at £11 what a bargain! Was served by a lovely well spoken young man named colin great service and will definitely be shopping here again!
August 27, 2023
Unprompted review
Reply from Millets - Glasgow
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Excellent Customer Service and Products.
We were served by the excellent Claire at the Sauchiehall Street (Glasgow) store who was very helpful and went out her way to give us advice on certain products. Customer service was excellent and also product availability was good.
Overall, a very good experience.
August 26, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Excellent customer service and advice…
Excellent customer service and advice by Debbie
August 25, 2023
Unprompted review
Reply from Millets - Glasgow
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very happy with the shoes we found
Very happy with the shoes we found, Claire was super nice and helpful!
August 26, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Manager and staff were really helpful…
Manager and staff were really helpful when I came in looking for a specific item. Would definitely recommend this place.
August 25, 2023
Unprompted review
Reply from Millets - Glasgow
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great Customer Service
Came into the shop today looking for walking boots and feeling quite defeated due to lack of luck in other stores. Was met by Colin, who was wonderfully helpful. Within under 10 minutes I had exactly the right shoes. Made my day, brilliant customer service :)
August 19, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Colin
The staff member, Colin, approached us at just the right moment and gave us good advice on waterproof jackets of which we bought one and also helped us buy blow up pillows.
His customer service was excellent and he was friendly, professional and polite
August 19, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Friendly helpful staff
Friendly helpful staff
Happy to help us with our queries
August 15, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
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