I popped into Millets in Sauchiehall Street as I was looking for waterproof gloves for my long distance walks. They had a closing down sale which meant I got my gloves and a couple of other items for... See more
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Millets Glasgow has an amazing deal on with there products it's a shame they are closing down I meet two lovely workers a man who helped me with my shoes and a woman called Susan she was a pleasure... See more
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Most of the order was perfect but one wrong item was posted. I popped into the Glasgow store and the lady in there was so helpful: refunding my PayPal and getting me the correct item without any fuss... See more
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I ordered a medium size Peter Storm Men’s Blisco II Hooded Jacket online which turned out to be bigger than my size when tried on, I visited the local store, staff there were helpful and replaced it... See more
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Company details
About Millets - Glasgow
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Sauchiehall Street, G2 3ER, Glasgow, United Kingdom
- 01413 750717
4.9
Excellent
424 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and product
October 11, 2023
Reply from Millets - Glasgow
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Thank you Claire in the Sauchiehall…
Thank you Claire in the Sauchiehall shop. Looked after me , got what I needed and left the shop smiling. It’s not the fact I got a discount. I appreciated the interaction more. Both staff members had great customer service. Thank you.
October 13, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
We found really helpful staff
We found really helpful staff. Claire and Steven helped us buy the right gear. Well stocked shop.
Great staff
October 10, 2023
Unprompted review
Reply from Millets - Glasgow
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Steven and Claire were very helpful…
Steven and Claire were very helpful helping me to select a jacket after visiting several other shops. Would visit again
October 10, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Very good service
We got what we were looking for and Debbie was helpful getting the correct shoe sizes. She was also kind and friendly.
September 25, 2023
Unprompted review
Reply from Millets - Glasgow
Hi Colin,
I hope you're well and thank you for leaving us such a great review.
I am happy to hear that you had such a good experience in out store with our staff.
If there is anything else you would like to discuss regarding the order, please contact us on onlinereviews@millets.co.uk and quote us the TrustPilot reference number along: TP1974 with the order number and the full billing address including postcode.
Kind regards.
Millets Online Review Team.
Claire very helpful and approachable…
Claire very helpful and approachable and helped us pick out a jacket for my 14yr old.
October 7, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent customer service.
Most of the order was perfect but one wrong item was posted. I popped into the Glasgow store and the lady in there was so helpful: refunding my PayPal and getting me the correct item without any fuss at all. She gave me confidence in buying from millets online and in the store so I will return. Thanks.
October 7, 2023
Reply from Millets - Glasgow
Hello Gillian,
I would like to thank you for leaving your review, I am glad to read that you have enjoyed our services. We look forward to seeing you shop with us again soon.
Kind Regards,
Kingsley,
Millets Online Reviews Team
Debbie was so lovely
Debbie was so lovely, showed us all our options for the raincoats they had and was friendly and professional!
October 5, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Cheers Debbie!
Debbie was a legend, incredibly helpful and very kind.
October 5, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Fantastic experience
Fantastic experience
Had a lot of insight and help from Debbie who was so lovely to chat with and help me find what I was looking for. Thank you!
October 4, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Buying in Store
I tried unsuccessfuly, to order goods online. I phoned the Glasgow store and spoke with Clare who told me she had the items in stock and would put them aside for me. When I went in to pick them up, Clare and her male colleague were very helpful. A really nice experience of people going out of their way to help.
September 30, 2023
Unprompted review
Reply from Millets - Glasgow
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Happy Returns …
Went in store to return a pair of shoes that were too big. The staff (Steven and Claire) were so helpful we ended up buying several other items.
September 27, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Claire was very helpful and patient…
Claire was very helpful and patient while we were searched for rain gear to replace the contents of our errant luggage. She was friendly, patient and helpful.
September 27, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Good staff, lovely stairs and plastic self defence cups
Decent and cheap products. Decently stocked and appreciated the magnificent stairs.
Steven and Claire served were cool cats, very helpful and lovely people. 100% recommend them they are top calibre human beans.
Bought a head torch, mad camping towel and a wee plastic cup for self defence. Will update on the lethality of the cup I have my doubts to it's efficacy.
September 24, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Staff 10 out of 10
The staff Abbi, Steven and Claire at the Glasgow branch were more than helpful and very professional and helped me find what I was looking for even when it wasn’t on display. The three members of staff were helpful knowledgeable and very friendly and a true asset to the company. I will absolutely be using this branch again and will be recommending it. Many thanks.
September 24, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Bought some boots yesterday
Bought some boots yesterday. Was assisted by Claire, who was knowledgeable about the products, chatty and very helpful.
September 21, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The female staff member that served me…
The female staff member that served me was very pleasant and very helpfull .
September 21, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Good shopping experience
Coming for waterproof 3 in 1 jacket. Thank you Steven for helping me and I got extra discount using my student card. Thank you.
September 20, 2023
Unprompted review
Reply from Millets - Glasgow
Hi Unita,
Thanks for the wonderful review!
I am delighted to hear that you are happy with our service.
We hope that you continue to enjoy shopping with us.
Regards,
Ethan,
Millets Online Reviews Team.
Very friendly, helpful staff
Claire helped me look for a waterproof jacket for my son. She was very helpful and found the perfect jacket for him!
September 20, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Visited the store on Saturday
Visited the store on Saturday. Excellent customer service and Steven gave great help and advice for the rucksack and walking shoes I was looking for. Very happy with the purchases.
September 9, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
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