I popped into Millets in Sauchiehall Street as I was looking for waterproof gloves for my long distance walks. They had a closing down sale which meant I got my gloves and a couple of other items for... See more
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Millets Glasgow has an amazing deal on with there products it's a shame they are closing down I meet two lovely workers a man who helped me with my shoes and a woman called Susan she was a pleasure... See more
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Most of the order was perfect but one wrong item was posted. I popped into the Glasgow store and the lady in there was so helpful: refunding my PayPal and getting me the correct item without any fuss... See more
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I ordered a medium size Peter Storm Men’s Blisco II Hooded Jacket online which turned out to be bigger than my size when tried on, I visited the local store, staff there were helpful and replaced it... See more
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Company details
About Millets - Glasgow
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Sauchiehall Street, G2 3ER, Glasgow, United Kingdom
- 01413 750717
4.9
Excellent
424 reviews
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Staff member Claire was so helpful and…
Staff member Claire was so helpful and informed. She was able to give me lots of camping and hiking information... Very impressed with this level of customer service
December 24, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Great staff
Debbie was very pleasant, bubbly and spent time helping us from start to finish. We returned later that day and she even remembered us, don't know if that's a good thing or bad hahaha. Well done Debbie.
December 16, 2023
Unprompted review
Reply from Millets - Glasgow
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
The speed in which my order was…
The speed in which my order was processed and the way I was informed of its journey
November 25, 2023
Reply from Millets - Glasgow
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Reply from Millets - Glasgow
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great
Staff were helpful and friendly. Good deals on offer. Thanks to Claire for her help.
November 21, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great knowledge and service
Great service from Steven and his colleague great knowledge on everything i asked about walking boots and trousers. They didn’t have my size and called another store to see if they had the correct size and got it put aside for me was happy with service from millets
November 20, 2023
Unprompted review
Reply from Millets - Glasgow
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Great customer service…
Claire and Steven were very friendly and helpful. We had never shopped in Millets before but will definitely return
November 7, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great store
Debbie was very helpful in helping me choose my purchase :)
November 16, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Purchase arrived on time with no issues
November 12, 2023
Reply from Millets - Glasgow
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Claire was very helpful in finding me…
Claire was very helpful in finding me some waterproof gloves that would work with a touch screen. She also let me know about a deal to get a buff for half price
November 1, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Customer service from Claire and Steven…
Customer service from Claire and Steven was first class ,made t feel welcome when we went to buy waterproof clothing and very patient as well
November 1, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Excellent customer service from Claire👍…
Excellent customer service from Claire👍 I would not hesitate to visit Millets again, great advice from Claire…👍 thank you so much:)
October 31, 2023
Unprompted review
Reply from Millets - Glasgow
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent customer service x
Went into the store for a wee browse, as you do on a wet day. Came across some things we had been looking at online and Debbie and Steven were excellent in proving all the information we needed. We now know how to and what to waterproof with the products we bought. Thanks for all your help, 👌
October 26, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Reply from Millets - Glasgow
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great customer service from Claire &…
Great customer service from Claire & Steven. Husband very happy with new Merrell walking boots. Good product knowledge and advice on how to take care of the boots.
September 30, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great help from Debbie
Great help from Debbie! Two Norwegian guys got new shoes today😊
October 19, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Store visit
Hi,
I visited the Sauchiehall Street store on Tuesday 17th October. I was delighted by the service that I received from Debbie and Steven. Really helpful, very informative about the stock and the jacket that I purchased. I believe in reward and recognition, particularly in a customer facing role. Well done, great job and genuine, which goes a long way towards great customer service.
Regards
Brian.
October 17, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Shopping at Millets
A great experience shopping at Millets in Glasgow. Claire & Steven assisted us with our purchase of down jackets. Excellent customer service.
October 10, 2023
Unprompted review
Reply from Millets - Glasgow
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Assistance in buying a changing robe
Staff (Debbie) was extremely helpful, polite and nothing was a problem. Other shops in Glasgow could take a leaf out of their book.
October 14, 2023
Unprompted review
Reply from Millets - Glasgow
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Buying a gillet
Had a chat with Claire and Steven who were extremely knowlegable and very helpful.
October 13, 2023
Unprompted review
Reply from Millets - Glasgow
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
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