Millets - Glasgow Reviews 

424
TrustScore 5 out of 5

4.9

Sauchiehall Street, G2 3ER Glasgow, GB


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Rated 5 out of 5 stars

I popped into Millets in Sauchiehall Street as I was looking for waterproof gloves for my long distance walks. They had a closing down sale which meant I got my gloves and a couple of other items for... See more

Company replied

Rated 5 out of 5 stars

Millets Glasgow has an amazing deal on with there products it's a shame they are closing down I meet two lovely workers a man who helped me with my shoes and a woman called Susan she was a pleasure... See more

Company replied

Rated 4 out of 5 stars

Most of the order was perfect but one wrong item was posted. I popped into the Glasgow store and the lady in there was so helpful: refunding my PayPal and getting me the correct item without any fuss... See more

Company replied

Rated 4 out of 5 stars

I ordered a medium size Peter Storm Men’s Blisco II Hooded Jacket online which turned out to be bigger than my size when tried on, I visited the local store, staff there were helpful and replaced it... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Glasgow

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Sauchiehall Street, G2 3ER, Glasgow, United Kingdom

  • 01413 750717

4.9

Excellent

TrustScore 5 out of 5

424 reviews

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4.9

All reviews

(424)

5,273 reviews in the last 12 months

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Rated 5 out of 5 stars

Stephen and Debbie were a great help…

Steven and Debbie were a great help and made the experience more enjoyable

April 8, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful

Thank to Stephen and Debbie for great customer service.

April 2, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

5 stars all round

5 stars all round. Great service from Debbie. Very helpful and pleasant experience

March 28, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 4 out of 5 stars

Claire was very helpful

Claire was very helpful, kind and knowledgable about the stock in Sauchiehall St Glasgow branch today. A real credit to Millets instore shopping!

March 22, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thanks for your feedback.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service lovely looking delivery…

Great service lovely looking delivery woman 😜

March 20, 2024
Millets - Glasgow logo

Reply from Millets - Glasgow

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Went into the Glasgow

Went into the Glasgow , Sauchiehall St shop today and was met bt Claire who was very helpful. She dealt with my returns and managed to find the products I was looking for .b

March 15, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Great staff

I visit this store regularly with my dog & we are always made welcome. There is a great variety of stock from jackets to boots & backpacks and there are regular sales on offer in store. Staff are helpful but not pushy & knowledgeable about the products. Special mention to Claire who always welcomes us with a smile (& a dog biscuit).

February 7, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great advice and friendly service

Very helpful staff member Debbie made my shopping experience today very efficient and I am grateful for her advice on the various items I purchased, making me ready for my Winter skills course in Aviemore this weekend. I’m particularly pleased with my Gore-Tex TrekMates gloves, and soft shell OEX trousers (I normally wear leggings but these are just as comfy and great value). Many thanks.

March 5, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Used Glasgow Millets store to exchange…

Used Glasgow Millets store to exchange garment bought online from Blacks. Millets staff were endlessly helpful and efficient, so making the whole process smooth and painless. We shall buy from Millets, Glasgow again for sure.

February 17, 2024
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Claire from the Glasgow Sauchiehall…

Claire from the Glasgow Sauchiehall Street shop was very knowledgeable on the walking boots and helped me pick the perfect boots. Also advised on what items where on sale and the difference between quality. Claire was cheerful and helpful and I recommend purchasing from this store

February 2, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 4 out of 5 stars

I ordered a medium size Peter Storm…

I ordered a medium size Peter Storm Men’s Blisco II Hooded Jacket online which turned out to be bigger than my size when tried on, I visited the local store, staff there were helpful and replaced it with a correct size and guess what XS fitted me fine, so please note that sizes for the above jackets are on a larger side.
Jacket is warm and comfortable

January 31, 2024
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thanks for the amazing review!

I am delighted to hear that you are happy with our service.

We hope that you continue to shop with us.

Kind regards,

Maria,

Millets Online Reviews Team.

Rated 5 out of 5 stars

Excellent shopping experience

I went in to return some jackets I'd bought online that were too small. Claire was so helpful with the process and made it quick and easy. She then proceeded to provide excellent assistance in getting a great waterproof jacket which I needed for work. She was kind and patient with me and provided excellent information to help me make an informed decision. Claire was a Star! Thank you Claire!

January 31, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service

We were lookin for a cabin / weekend bag. We had seen one on the web by Osprey but were able to see it for real here. Lovely service from the lady who served us and to seal the deal she arranged for it to be delivered to our home address in England. Excellent service at great price.

January 22, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

First class experience

When looking for walking boots I was very glad of the first class attention I got from Claire ( in stark contrast to other shops I had visited on the same trip) She was knowledgeable, friendly and very accommodating. Millets will definitely be my first choice if looking for more walking equipment in the future

January 10, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Absolutely great service from Claire…

Absolutely great service from Claire for my wife and I. We were both getting shoes and she was dealing with another 2 customers at the same time all on her own. Smiling and chatting throughout and very professional. Thanks

January 4, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you Claire

Claire was very helpful and helped me chose the right coat for me was just visiting Glasgow for business and everyone I have met has been wonderful happy new year

January 4, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Claire in your Sauchiehall Street…

Claire in your Sauchiehall Street branch was fantastic and so helpful. She looked after all my requests and provided excellent customer service.

January 4, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Really pleased with the customer service

Really pleased with the customer service I received in the shop, the guy was so helpful and cheery. It was my first visit, defo be back.r

December 29, 2023
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

I was shopping before leaving for a…

I was shopping before leaving for a trip for work abroad. The staff ( Claire and Steven ) were very helpful in helping me find what I wanted and I managed to get what I needed. The were very friendly and enthusiastic to me and also any other customers that were in the shop. Great service. Would shop there again. Many thanks.

September 20, 2023
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

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