Millets - Glasgow Reviews 

424
TrustScore 5 out of 5

4.9

Sauchiehall Street, G2 3ER Glasgow, GB


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Rated 5 out of 5 stars

I popped into Millets in Sauchiehall Street as I was looking for waterproof gloves for my long distance walks. They had a closing down sale which meant I got my gloves and a couple of other items for... See more

Company replied

Rated 5 out of 5 stars

Millets Glasgow has an amazing deal on with there products it's a shame they are closing down I meet two lovely workers a man who helped me with my shoes and a woman called Susan she was a pleasure... See more

Company replied

Rated 4 out of 5 stars

Most of the order was perfect but one wrong item was posted. I popped into the Glasgow store and the lady in there was so helpful: refunding my PayPal and getting me the correct item without any fuss... See more

Company replied

Rated 4 out of 5 stars

I ordered a medium size Peter Storm Men’s Blisco II Hooded Jacket online which turned out to be bigger than my size when tried on, I visited the local store, staff there were helpful and replaced it... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Glasgow

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Sauchiehall Street, G2 3ER, Glasgow, United Kingdom

  • 01413 750717

4.9

Excellent

TrustScore 5 out of 5

424 reviews

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4.9

All reviews

(424)

5,273 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Staff

I was in store for a DPD pickup however I found the staff to be really kind, polite and helpful. Will definitely return to this store in the future as a result of my experience.

May 17, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Good products and reasonable prices

Good products and reasonable prices. And the staff at the Sauchiehall Street Glasgow shop are always friendly and helpful.

May 2, 2024
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Really friendly service :)

I received really friendly service from the moment that I walked into the store which was nice! Steven was a great sales person and made sure that I got the best deal possible (I’m enjoying my £1 flapjack as we speak 😂). His colleague (unfortunately I didn’t catch her name) was lovely and offered a discount if I needed any last-minute items for my upcoming trip. Highly recommend!

May 14, 2024
Unprompted review
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Reply from Millets - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent prices, helpful staff.

Really helpful staff and Claire went well out of her way to assist me and to find technical information that I was looking for. Excellent service and my jacket was cheaper there than anywhere else.

May 13, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful and polite staff

Helpful and polite staff. My queries were dealt with immediately by Debbie.

May 6, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful

I was made aware of how I could seek assistance as soon as I entered the store, and the staff were incredibly friendly and respectful. Items were displayed in a way that made them easy to access and navigate the store without difficulty. I’ll definitely be back, thank you!

May 6, 2024
Unprompted review
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Reply from Millets - Glasgow

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent staff-Debbie- really helpful…

Excellent staff-Debbie- really helpful when I was buying walking shoes.

May 3, 2024
Unprompted review
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Reply from Millets - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from Claire.

Excellent customer service from Claire.

April 26, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Tried all others this was the only place for customer care and VIP treatment

After trying to get the right equipment, service and support to purchase the items I needed. I fell upon Millets Glasgow. Debbie and Abbi were fantastic. I felt like a VIP and they had great knowledge and patience in ensuring everything I bought was exactly what I needed. Cannot thank them enough and I never had to wear a sunflower lanyard or explain my MS or car crash issues. As they were exceptional. Will only be going back there from now on when those staff are on. Fantastic

April 27, 2024
Unprompted review
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Reply from Millets - Glasgow

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great advice from the staff.

Steven was the person that helped me with the selection of gear (as I am new in this world) and he was completely honest and knowledgefull about which gear to recommend. Was a patient and kind person. I would return there for more shopping.

April 26, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Steven’s outstanding customer service

My husband and I are in Glasgow on our first trip to Scotland. On the day we were to start our tour, his left leg locked up making it impossible for him to walk far. After going to a few pharmacies we were able to purchase medicines but unable to buy a cane and/or walking stick. Someone recommended that we try Millets. Not wanting my husband to walk any farther I left him on the sidewalk and entered Millets on my own. Here is where the hero of the story enters - Steven. After listening to my story, Steven brought three different walking sticks outside to where my husband was waiting. He allowed him to try them and choose the one that would work the best for him. I left the store with a walking stick that enabled my husband to walk back to the hotel. With lots of steps going into the Millets’ store it would have been impossible for my husband to have physically entered the store. Hopefully tomorrow we will be able to join our tour thanks to the walking stick that we were able to purchase. Thanks Steven for your OUTSTANDING customer service!

April 26, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Great experience

Happy with my new boots and the sales consultant was very helpful. Friendly and stayed on for about 10 minutes after his shift finished just to finish serving me and ordering the boots for me.

April 23, 2024
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Lovely shopping experience

In Millets today for some camping stuff, gas stove and mains supply kit. Honestly the two guys serving us could not have been more helpful. Nothing was a bother. They were chatty, pleasant and really made our day. I’m sorry I didn’t get their names but both of them were just lovely.

April 21, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Very willing to help and knowledgeable

I was looking for a pair of walking boots. Claire was so helpful. She quickly and fully understood what I needed and what stock was in the store which might suit. She could not have been more helpful.

April 19, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Dofe expedition kit

I came to millets Glasgow with my daughter to get her kit for her Duke of Edinburgh expedition. All the staff here were very nice and welcoming. The name of the staff that helped us was Zach and he was so lovely and helped us with everything we needed. He gave my daughter lots of tips for her expedition and we were so grateful. I would recommend Zach to anyone that needs help with their dofe kit and expedition as he has lots of experience with this.

April 14, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I’m looking at upgrading some kit

I’m looking at upgrading some kit, I went into a couple of shops in town but didn’t get much help, then went to millets and spoke to zach who walked me through different options and recommended items to me, I will be back soon

April 14, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Debbie at Glasgow branch was very…

Debbie at Glasgow branch was very friendly and efficient with a good sense of humor. Good shopping experience,which brightened my day.

April 13, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great staff, great service

Debbie was extremely helpful when my husband and I were both looking for waterproof jackets. She seemed very knowledgeable. Best service we have had in any store for a long time! Well done!

April 11, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

The female staff member was very…

The female staff member was very helpful in demonstrating my walking pole by showing how it worked and advising of the correct height.She allowed plenty of time for perusal of walking trousers and helped choose the correct size and pointed out deals on offer.

April 11, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Glasgow store

Was in the Glasgow store a few days ago. Staff Abbi and Zack were extremely helpful. Store is full of great clothing and equipment. Got exactly what I was looking for👏

April 7, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

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