I popped into Millets in Sauchiehall Street as I was looking for waterproof gloves for my long distance walks. They had a closing down sale which meant I got my gloves and a couple of other items for... See more
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Millets Glasgow has an amazing deal on with there products it's a shame they are closing down I meet two lovely workers a man who helped me with my shoes and a woman called Susan she was a pleasure... See more
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Most of the order was perfect but one wrong item was posted. I popped into the Glasgow store and the lady in there was so helpful: refunding my PayPal and getting me the correct item without any fuss... See more
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I ordered a medium size Peter Storm Men’s Blisco II Hooded Jacket online which turned out to be bigger than my size when tried on, I visited the local store, staff there were helpful and replaced it... See more
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Company details
About Millets - Glasgow
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Sauchiehall Street, G2 3ER, Glasgow, United Kingdom
- 01413 750717
4.9
Excellent
424 reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great experience with Claire and Zach
Great experience with Claire and Zach
July 8, 2024
Unprompted review
Reply from Millets - Glasgow
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Claire was super helpful
Claire was super helpful. I am wearing the trousers now. Thanks.
July 1, 2024
Unprompted review
Reply from Millets - Glasgow
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Steven and Zach were extremely helpful
Steven and Zach were extremely helpful. Great prices too.
July 4, 2024
Unprompted review
Reply from Millets - Glasgow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great website and fantastic deals
Great website and fantastic deals, was purchasing jacket for my grandson. Very quick delivery
July 4, 2024
Reply from Millets - Glasgow
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Positive experience
Debbie was very helpful and pleasant. Nothing was too much trouble. Made my shopping experience so much easier and a positive experience. UI got everything I wanted in the one shop! Thankyou!
June 8, 2024
Unprompted review
Reply from Millets - Glasgow
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Buying Gear for the West Higland Way
Steven and Zander were amazing today when we were purchasing clothes for the West Highland Way. Both were so knowledgeable about the different types of boots and clothing to suit our needs.
They even gave a recommendation for lunch at a brilliant cafe nearby!
Paul & Lesley
July 2, 2024
Unprompted review
Reply from Millets - Glasgow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent customer service from claire
Excellent customer service from claire, hard to come by in yhis current climate. Thank you so much for everything, truly appreciated with your help and support.
July 1, 2024
Unprompted review
Reply from Millets - Glasgow
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Great service from Zach in the Glasgow…
Great service from Zach in the Glasgow store, an absolute credit to the store, will definitely be back in soon
June 29, 2024
Unprompted review
Reply from Millets - Glasgow
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Plenty of stock. Great service
Plenty of stock. A well arranged store. I was unable to find a jersey my size in the sister store in Glasgow (Blacks). They arranged with staff at Millets to keep one for collection the next day. As soon as I entered Millets and spoke to the sales assistant, Debbie she knew about the order. She was very friendly and upbeat. Great purchase. Good well stocked store.
June 28, 2024
Unprompted review
Reply from Millets - Glasgow
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Excellent advice given from friendly…
Excellent advice given from friendly staff members. Didn’t hesitate to search the storeroom for alternative products to consider. Highly recommend using your local high street store.
June 28, 2024
Unprompted review
Reply from Millets - Glasgow
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Great sellers
June 25, 2024
Reply from Millets - Glasgow
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Camping Equipment
Popped in today for a tent pole repair and Debbie offered to repair the pole for me while I browsed around the store to pick up a couple of other things. Blooming fantastic!!
June 24, 2024
Unprompted review
Reply from Millets - Glasgow
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Fantastic and enjoyable experience
Went to Millets because I needed a good pair of hiking boots as my last ones are nearly 20 years old and have seen better days. Steven and Debbie made the exercise of choosing a new pair effortless. I explained what I was looking for and was prepared to spend ages if necessary trying on various pairs. With their help I managed to find the ideal boots with my second choice and they were so patient with me when I spend quite a long time walking round the store trying them. Their patience., help and expertise were much appreciated and if I find I need a second pair soon I know where to go and who to ask for.
June 3, 2024
Unprompted review
Reply from Millets - Glasgow
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Great shop
Great shop. Debbie was very helpful and I got a nice waterproof Peter Storm cagoule for a very reasonable price. One word of warning, when I opened the box the cagoule was in, it had a security tag on it.
May 4, 2024
Unprompted review
Reply from Millets - Glasgow
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
I was very grateful to Claire for her…
I was very grateful to Claire for her kindness and patience while I was trying to choose a comfortable pair of trekking sandals.
June 4, 2024
Unprompted review
Reply from Millets - Glasgow
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Millets Customer Care Team
Firstly I called in to check if my item…
Firstly I called in to check if my item was in stock, the young man who took the call was exceptionally pleasant and helpful and I later found out he'd put the item on hold and had informed his colleague. I didn't catch his name but thank you for that.
When I went into the store I was greeted in a lovely welcoming manner by Claire, she collected the item from the back shop and we went through the purchase process. I was most impressed by the customer care and told Claire this. It's so refreshing to be treated so well in shops these days. Your friendliness and professionalism was much appreciated, Keep up the good work.
June 3, 2024
Unprompted review
Reply from Millets - Glasgow
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Friendly staff 👍 Clare & Steven were very helpful and would visit Millets Glasgow again…👍
Excellent & Friendly staff
May 31, 2024
Unprompted review
Reply from Millets - Glasgow
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Claire was fab.
Claire was fab. Great help when choosing an airbed. Easy to chat too. Credit to the company.
May 30, 2024
Unprompted review
Reply from Millets - Glasgow
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Claire was excellent today in store
Claire was excellent today in store. Helped us find exactly what we needed and arranged home delivery of an out of stock item too. Great customer service
May 21, 2024
Unprompted review
Reply from Millets - Glasgow
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Zach was extremely helpful and…
Zach was extremely helpful and knowledgeable.
May 4, 2024
Unprompted review
Reply from Millets - Glasgow
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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