Millets - Glasgow Reviews 

424
TrustScore 5 out of 5

4.9

Sauchiehall Street, G2 3ER Glasgow, GB


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Rated 5 out of 5 stars

I popped into Millets in Sauchiehall Street as I was looking for waterproof gloves for my long distance walks. They had a closing down sale which meant I got my gloves and a couple of other items for... See more

Company replied

Rated 5 out of 5 stars

Millets Glasgow has an amazing deal on with there products it's a shame they are closing down I meet two lovely workers a man who helped me with my shoes and a woman called Susan she was a pleasure... See more

Company replied

Rated 4 out of 5 stars

Most of the order was perfect but one wrong item was posted. I popped into the Glasgow store and the lady in there was so helpful: refunding my PayPal and getting me the correct item without any fuss... See more

Company replied

Rated 4 out of 5 stars

I ordered a medium size Peter Storm Men’s Blisco II Hooded Jacket online which turned out to be bigger than my size when tried on, I visited the local store, staff there were helpful and replaced it... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Glasgow

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Sauchiehall Street, G2 3ER, Glasgow, United Kingdom

  • 01413 750717

4.9

Excellent

TrustScore 5 out of 5

424 reviews

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4.9

All reviews

(424)

5,273 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service by Debbie

Excellent service by Debbie

September 25, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 1 out of 5 stars

The girl who served me in sauchiehall…

The girl who served me in sauchiehall street branch yesterday made me feel so unwelcome and as if I had fake notes telling me all my notes had to be checked with a pen and they didn’t have one so basically she couldn’t serve me but then proceeded to go in the back with my notes and made me wait for ages and didn’t do this with any other customer and in front of me so why me ???? I am disgusted in how I’ve been treated and that’s me spending in the shop it’s so horrible to treat any paying customer like a criminal.

September 16, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you Claire!

On a recent trip to buy some new walking boots I was helped by Claire who was fantastic. She was really friendly and knowledgeable and made the process really easy. Thanks for all your help Claire!

August 29, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Visted Millets today and Steven helped…

Visted Millets today and Steven helped me selected a pair of new working boots and I really appreciate his patience and advice

September 11, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Millets you where tops with the postage…

Millets you where tops with the postage the jacket is fantastic will deal with you again top marks second to none 👌

September 9, 2024
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

I needed a new pair of walking boots…

I needed a new pair of walking boots and called in to Millets in Glasgow. I was served by Claire who was very helpful, friendly and polite and not at all pushy. She was happy to fetch various boots for me from the stockroom and to give advice on the fit etc. I was also very pleased to receive a Blue Light discount which Claire assured me was valid even though the boots I chose were already discounted. Very pleased with my experience, particularly with the treatment I received from Claire. She’s a real credit to Millets. Thank you

August 29, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service sa

Called the store last week looking for a jacket, Debbie was super helpful . Found the jacket I was after and kept it for me until my husband came and collected it later that day . Great service over the phone and in store. Will definitely come back for future jackets .

August 25, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service from sales assistant

Great service from sales assistant

August 21, 2024
Millets - Glasgow logo

Reply from Millets - Glasgow

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Debbie in store was very helpful

Debbie in store was very helpful

August 24, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Why I prefer a shop to a computer

The way shopping should be, Steven and Claire could not have been more helpful giving advice and time to make our experience first class.

We will definitely be back.
(03-08-2024 Bill and Diana)

August 3, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Nice store.

Nice store.
Debbie was very helpful and friendly.

August 20, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

We visited the millets store in Glasgow…

We visited the millets store in Glasgow as we were heading north and my husband had forgotten his hiking boots at home!

The store was about to close but the store assistants Zach and Steven were extremely patient and helpful. Managed to pick up a perfect pair of Merrell boots at a discounted price.

Great value for money and fantastic customer service.

August 17, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Live everything I’ve bought great…

Live everything I’ve bought great service

August 15, 2024
Millets - Glasgow logo

Reply from Millets - Glasgow

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Really helpful staff in the shop were I…

Really helpful staff in the shop were I placed my order and received my jacket the next day

July 22, 2024
Millets - Glasgow logo

Reply from Millets - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

We were here on a little break and as…

We were here on a little break and as it was a lovely day mum wanted a pair of shorts.The two staff members(Stephen/Claire)couldn't have been nicer,they even tried other storesto see if they had different sizes.They even gave us tips on where to go in the city

July 31, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

I phoned the store in Sauchiehall…

I phoned the store in Sauchiehall Street Glasgow just minutes before the store was due to close to ask about a product.
The service was great and the attendant found the item for me and kept it by for me until the next day.
Staff and service great.

July 29, 2024
Millets - Glasgow logo

Reply from Millets - Glasgow

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Boots and a jacket served up with a smile.

Such a wonderful shop and such friendly and helpful staff. Debbie in particular was very thoughtful, professional and knowledgeable. Thank you for your assistance.

July 23, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Dropped into the Sauchiehall Street…

Dropped into the Sauchiehall Street Glasgow branch looking for walking shoes.There was plenty of products to choose from and I was assisted by Steven who was very knowledgeable and helpful and did not pressure me to buy.I did however purchase a pair of Merrell shoes.The experience at this store was relaxed and very professional,I would certainly consider using this shop in the future.

July 20, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Claire and Steven could not be any more…

Claire and Steven could not be any more helpful when I was in store, they were both very pleasant and happy to help. Will be back thank you

July 19, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Refreshing customer service

Refreshing customer service, great atmosphere. Fab

July 19, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

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