Millets - Glasgow Reviews 

424
TrustScore 5 out of 5

4.9

Sauchiehall Street, G2 3ER Glasgow, GB


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Rated 5 out of 5 stars

I popped into Millets in Sauchiehall Street as I was looking for waterproof gloves for my long distance walks. They had a closing down sale which meant I got my gloves and a couple of other items for... See more

Company replied

Rated 5 out of 5 stars

Millets Glasgow has an amazing deal on with there products it's a shame they are closing down I meet two lovely workers a man who helped me with my shoes and a woman called Susan she was a pleasure... See more

Company replied

Rated 4 out of 5 stars

Most of the order was perfect but one wrong item was posted. I popped into the Glasgow store and the lady in there was so helpful: refunding my PayPal and getting me the correct item without any fuss... See more

Company replied

Rated 4 out of 5 stars

I ordered a medium size Peter Storm Men’s Blisco II Hooded Jacket online which turned out to be bigger than my size when tried on, I visited the local store, staff there were helpful and replaced it... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Glasgow

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Sauchiehall Street, G2 3ER, Glasgow, United Kingdom

  • 01413 750717

4.9

Excellent

TrustScore 5 out of 5

424 reviews

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4.9

All reviews

(424)

5,222 reviews in the last 12 months

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Rated 4 out of 5 stars

What made the visit a good one was the…

What made the visit a good one was the service - the young lady serving went out if her way to be helpful; both practically and with helpful advice....not just with me but the people ahead of me. You also provide decent gear at decent price. This has really has given a very positive view of Mountain Warehouse and consequently I will be back....my first stop for things outdoor!

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a pair of walking shoes and was…

Bought a pair of walking shoes and was well served by Debbie in Glasgow. Knew what stock was available and good advice about the makes of shoe that fitted my feet and needs for the use of the shoes.
Thanks.

November 17, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service

Purchased 8 jackets for our local bike club through Millet's Glasgow Sauchiehall St branch. There was issue with stock amounts online so Zander and his staff went out there way to solve it and get my order to me without any hassle. Kept me up to date with the progress every few days and couldn't thank him enough for his patience and help.

October 26, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great shopping experience

Had to purchase a few things for the Winter days setting in and Steven and Debbie were extremely helpful and very knowledgeable.

Many thanks!

November 18, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent staff service

Both members of staff were really kind, considerate and had genuine smiles. Debbie served me and was very knowledgable about the products I wanted and I received excellent service from her, and the gentleman who was mopping the stairs advised me to take my time as the floor was wet, and both wished me a good day! It's an excellent store all round!

November 16, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Top staff

Came back to shop for second visit and Steven was as help as last time and even remembered us 3 months later.
His friendly demeanour and knowledge of the products was extremely helpful … he really is a credit to the shop

November 1, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service

great communications from the point of order through to receipt of items. Delivery was fast with details of each stage of journey. Quality items and a great service. Highly recommended, many thanks

October 12, 2024
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Debbie & Steven were extremely helpful

Went into the store on Sauchiehall St, Glasgow today looking for a new laptop bag. Debbie and Steven helped me. They went through to the back of the store and returned with an Osprey bag that was perfect. Not only was it a great price to start with, but they offered me an extra 10% off. This is the 2nd Osprey bag I’ve purchased from this store. Would highly recommend.

October 25, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Claire excellent service

Today in millets I was served by Claire. Claire went out of her way to go above and beyond what is expected from staff. She was very knowledgable, kind and best of all she done it all with a smile. 10/10 customer service, you have a returning customer and it’s all because of Claire :)

October 17, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Staff was super friendly and welcoming

Staff was super friendly and welcoming. Debbie helped me find what I was looking for. As well, they had a jar of treats for my dog which he loved.

October 17, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Steven was exceptionally helpful and…

Steven was exceptionally helpful and nothing appeared to be too much trouble. He was knowledgeable and understood my needs regarding walking boots. Also Debbie, his colleague was polite and friendly and as a team they worked very well together. I was overall impressed with the Millets store and would definitely recommend this store and the team to others.

October 8, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Rated 5 out of 5 stars

Service at its best!

The sales rep, Debbie, at your Sauchiehall street outlet was quite receptive, friendly and patient with me all through the time I spent at the shop.

October 10, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Efficient

Very helpful in store,and quick delivery.

October 1, 2024
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service from Claire at Millets

I was looking for a pair of Salomon walking boots, but the branch didn’t have them in stock. Claire, who served me, was great - first checking in the stock room, then calling another branch and asking them to put a pair aside for me, which I have now bought and am very happy with. Great service, much appreciated. Thanks

September 26, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

Millets Sauchiehall Street, Glasgow

Thanks to Debbie in Millets Sauchiehall Street, Glasgow. Recently I had to buy a day pack for hiking and everyday use, not as easy as it sounds as I am short with narrow back and shoulders and have struggled in the past to find a suitable bag that fits comfortably. Debbie took the time to bring out stock not on the shelves, and I eventually found a bag. Very happy with the service 😀

September 29, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staff and good range and prices

The purchase experience was excellent due to the close attention of Claire. She was very helpful and went out of her way to show us other products we had not asked about and offered advice which helped us to choose and ended up with us making the purchase.

September 25, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Served by Debbie @ the Sauchiehall…

Served by Debbie @ the Sauchiehall Street shop...great service and very helpful.

September 26, 2024
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

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