Millets - Glasgow Reviews 

424
TrustScore 5 out of 5

4.9

Sauchiehall Street, G2 3ER Glasgow, GB


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Rated 5 out of 5 stars

I popped into Millets in Sauchiehall Street as I was looking for waterproof gloves for my long distance walks. They had a closing down sale which meant I got my gloves and a couple of other items for... See more

Company replied

Rated 5 out of 5 stars

Millets Glasgow has an amazing deal on with there products it's a shame they are closing down I meet two lovely workers a man who helped me with my shoes and a woman called Susan she was a pleasure... See more

Company replied

Rated 4 out of 5 stars

Most of the order was perfect but one wrong item was posted. I popped into the Glasgow store and the lady in there was so helpful: refunding my PayPal and getting me the correct item without any fuss... See more

Company replied

Rated 4 out of 5 stars

I ordered a medium size Peter Storm Men’s Blisco II Hooded Jacket online which turned out to be bigger than my size when tried on, I visited the local store, staff there were helpful and replaced it... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Glasgow

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Sauchiehall Street, G2 3ER, Glasgow, United Kingdom

  • 01413 750717

4.9

Excellent

TrustScore 5 out of 5

424 reviews

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4.9

All reviews

(424)

5,202 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Had a great experience at Millets Glasgow. Went in to look at hiking boots and received amazing service from Debbie and Steven. Really attentive, patient and full of great advice. This included foot measurement, talking through the different types of boots, how to care for them and advice on insoles. I left with a great pair of boots and everything I needed. Would highly recommend.

January 2, 2026
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Thanks to Claire and Zander for the…

Thanks to Claire and Zander for the help in picking my hiking boots today. They both had great advice and helped me come to a decision I’m very happy with. 😁

December 31, 2025
Unprompted review
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Reply from Millets - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

We had wonderful experience at Glasgow…

We had wonderful experience at Glasgow Millets with incredibly kind and helpful staff Claire and Debbie. I usually struggle to find a good fit in shoes as I usually don't fall within standard sizes and took quite some time to decide which size would fit me best and both Claire and Debbie were incredibly kind and patient with me giving lots of useful suggestion and making my shopping experience wonderful (which is something as I usually do not enjoy buying shoes at all). Many thanks and would definitely recommend!

December 26, 2025
Unprompted review
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Reply from Millets - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Amazing service

Zander and his colleague went out there wat to help us today buying loads of gifts for charity event. They went out there way to support us getting everything we need and gave us discount as we spent alot of money for the charity. I would highly recommend and we will be back if we need anything in future. It was great experience today in store and I cannot thank them enough for there help. Thank you all at Milets Glasgow.

December 12, 2025
Unprompted review
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Reply from Millets - Glasgow

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I hade a lovely experience shopping for…

I had a lovely experience shopping for hiking shoes at the store. Claire was incredibly helpful and friendly when she helped me find my shoes. I don’t think I could’ve had a more pleasant shopping experience!

October 7, 2025
Unprompted review
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Reply from Millets - Glasgow

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Super helpful staff in Millets today - thank you Debbie!

Super helpful staff in Millets today - Debbie was so helpful in providing advice and helping choose walking shoes for our daughter. She went out of her way to help and gave us great advice on the fitting of her walking boots. Great products at really good value. Thank you Debbie

August 14, 2025
Unprompted review
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Reply from Millets - Glasgow

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Absolutely brilliant service from…

Absolutely brilliant service from Debbie today helping to kit out my two daughters for guide camp. She was so helpful in finding equipment in our price range. She found everything we needed and we left happy.

July 29, 2025
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service

Great customer service from Zander and Debbie. They were both so helpful as my husband and I prepared for our first walking holiday. Very patient with our questions and hesitant decision making from shoes to backpacks!

July 21, 2025
Unprompted review
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Reply from Millets - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

Great service. Debbie in particular was very helpful and patient finding our fussy 11 year old some new working shoes.

July 5, 2025
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent professional customer service…

Excellent professional customer service from store Manager Zander.
Boots which had gor-tex membrane failure promptly checked verified and replaced.
Many thanks for such good service from Millets.

July 4, 2025
Unprompted review
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Reply from Millets - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

West Highland Way Sorted!

Debbie helped us find all the equipment we needed to face the West Highland Way in a few weeks, and she was not only incredibly useful but extra nice too! Never pushy, always fun, we'll be back for sure!

June 21, 2025
Unprompted review
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Reply from Millets - Glasgow

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Product range and knowledge of products.

The staff were helpful in advising me of the most appropriate product from the range I was looking at.

May 22, 2025
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Better than the next nearest store.

I was so glad to have good customer service and a helpful sales worker after I had a bad experience at another nearby sporting goods store. 10/10 and will be returning for more gear.

April 17, 2025
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Superstar Claire

Claire at Sauchihall Street was wonderful, good craic, great recommendations. Advised on loads of stuff including deals and discounts. Regular camper needing some replacements/upgrades, Claire was an absolute star with recommendations.

April 9, 2025
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Debbie was great and very helpful

Debbie was great and very helpful

March 27, 2025
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Good customer service

Shop assistant, Debbie, was wonderful. Took time to help us but not at all pushy.

Helped us find an ideal pair of walking/climbing shoes for my son, which he's found very comfortable.

Thank you.

February 16, 2025
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Walking boots replaced

Great customer service at Sauchiehall Street Branch in Glasgow.Walking boot exchanged straight away.Defect with sole detaching from boot.

March 21, 2025
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

1st time in store today & would…

1st time in store today & would certainly visit again. Served by Debbie who was well informed, very helpful and friendly. Thank you Debbie

March 20, 2025
Unprompted review
Millets - Glasgow logo

Reply from Millets - Glasgow

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Top notch service

Came in enquiring for some waterproofing coating for my backpack and Debbie was just the best guiding me through it, so I could bring home the one that best suited my needs. She even threw in some leftovers they had in the back of the alternative product I saw so I could try it!

February 8, 2025
Unprompted review

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