Excellent customer service! Really enjoyed getting advice from both Ryan and Jack about my new shoes. Would shop here again.
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See what reviewers are saying
I was looking for waterproof walking shoes but didn’t really have any idea what I wanted. The staff were incredibly supportive and friendly. The advice that I received was superb. I tried several pair... See more
Company replied
I was given very patient advice around buying some walking boots. Staff members were very helpful and I did not feel rushed. Very impressed with customer service and my boots have been just right for... See more
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I had returned a pair of walking shoes as they were no longer waterproof despite reproofing them. I was offered an exchange and when the ones I decided on as replacements were not available in my siz... See more
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Company details
About Millets - Hexham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
24 Fore Street, NE46 1LZ, Hexham, United Kingdom
- 01434 693606
4.7
Excellent
365 reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent service from two very…
Excellent service from two very friendly members of staff. Nothing was too much trouble for them. The jacket was good value too.
June 15, 2023
Unprompted review
Reply from Millets - Hexham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Super friendly service with good advice…
Super friendly service with good advice over my purchase and a reminder of whether I had picked up the correct sizes.
June 6, 2023
Unprompted review
Reply from Millets - Hexham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Helpful staff
I’m going to Peru for a couple of weeks and went in knowing roughly what I needed. Jennifer was very knowledgeable on what I’d need and what was the best quality I could get within my budget. Her and Claire made sure my rucksack was in the limits of what I could take on the plane. She made the process very efficient and I was in and out in no time. Very happy overall with the experience!
June 3, 2023
Unprompted review
Reply from Millets - Hexham
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great advice in store
We were given LOADS of useful advice in store today, thanks very much indeed.
May 25, 2023
Unprompted review
Reply from Millets - Hexham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Used high street and internet worked…
Used high street and internet worked very well together shop staff very helpful 👍
May 19, 2023
Reply from Millets - Hexham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Served by Jay who was very helpful and…
Served by Jay who was very helpful and Knowledgeable
May 19, 2023
Unprompted review
Reply from Millets - Hexham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service from start to finish
May 17, 2023
Reply from Millets - Hexham
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Good to order product in the shop and…
Good to order product in the shop and get it delivered but then to be able to change it again in the shop so easily. Good service. Good staff
April 30, 2023
Reply from Millets - Hexham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Very helpful staff
Very helpful staff, item not instock ordered for home delivery, arrived next day.
April 27, 2023
Reply from Millets - Hexham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Rude member of staff
Visited millets this morning and found a female member of staff very rude and argumentative with me, totally unnecessary and made me feel uncomfortable. As someone with social anxiety this made me feel awful and like I shouldn’t have bothered leaving the house. On the other hand the male members of staff were lovely and should be praised for their politeness and willingness to help. I felt like I was just a pain in the woman’s neck for wanting to try some shoes on before I buy them, forgive me for wanting to have the right size! I think she should get a different job as she lacks any manners. I won’t ever step foot in that place again.
May 5, 2023
Unprompted review
Reply from Millets - Hexham
Good afternoon,
Thank you for taking the time to leave us this review.
I'm sorry to read that your were provided bad customer service.
If you could please contact us at onlinereviews@millets.co.uk quoting the review reference #TP33202 in your email. Please also provide the staff members name and description, time of the incident and as much information as possible so we can assist you with this further.
We look forward to hearing from you.
Thanks,
Rehan,
Millets online reviews team.
Excellent Store
Popped into your Hexham on Saturday very good service and helpful staff found exactly what I was looking for thanks!
April 29, 2023
Unprompted review
Reply from Millets - Hexham
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Hexham Millets - wonderful
Lovely service as always from the Millets team at Hexham
April 29, 2023
Unprompted review
Reply from Millets - Hexham
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Brilliant service
Brilliant service, never felt rushed, my boots are great, use the everyday for walking our dogs .
April 4, 2023
Unprompted review
Reply from Millets - Hexham
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Top knowledge about boots
Top knowledge about boots, it was very busy but all customers were dealt with professionally. I had just returned some boots to another shop after they had failed twice, so it was good to have my boot issue solved. I got a pair of Berghaus Hillwalker II GTX, which look just the job.
April 14, 2023
Unprompted review
Reply from Millets - Hexham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Great price for sandals and good…
Great price for sandals and good service.
April 12, 2023
Unprompted review
Reply from Millets - Hexham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Hexham
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Excellent
Quick, professional and efficient. Team member was extremely helpful and knowledgeable 😊
March 24, 2023
Reply from Millets - Hexham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Product savvy plus friendly attitude produces sales
Really friendly staff who found what I wanted at half price. Now that’s what I call working the product knowledge to make sales.
March 25, 2023
Reply from Millets - Hexham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Good product and a very good price
Good product and a very good price. Excellent service.
March 28, 2023
Unprompted review
Reply from Millets - Hexham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Hexham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
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