Excellent customer service! Really enjoyed getting advice from both Ryan and Jack about my new shoes. Would shop here again.
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See what reviewers are saying
I was looking for waterproof walking shoes but didn’t really have any idea what I wanted. The staff were incredibly supportive and friendly. The advice that I received was superb. I tried several pair... See more
Company replied
I was given very patient advice around buying some walking boots. Staff members were very helpful and I did not feel rushed. Very impressed with customer service and my boots have been just right for... See more
Company replied
I had returned a pair of walking shoes as they were no longer waterproof despite reproofing them. I was offered an exchange and when the ones I decided on as replacements were not available in my siz... See more
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Company details
About Millets - Hexham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
24 Fore Street, NE46 1LZ, Hexham, United Kingdom
- 01434 693606
4.7
Excellent
364 reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Terrible Assistant Shouting At Me
I was in Millets shopping yesterday in Hexham, there were two assistants serving and the younger of the two took my item off me, while the older assistant (Assistant 2) serving someone that was in front of me, so I was looking at the assistant who I thought was serving me, and all of a sudden the older lady shouting at me saying let me see if this works, for the 3rd time, and this is what got my attention, I couldn't believe it, I said sorry but I thought I was being served by the other lady, she totally embarrassed me in front of everyone in the shop, she has a bad attitude, and I will be making a complaint to head office about her.
August 26, 2023
Unprompted review
Reply from Millets - Hexham
Hi,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
If you would like to discuss this further please contact us at onlinereviews@millets.co.ukquoting your review reference as the subject TP97 and provide your order number, full name, and billing address so we can assist you with this further.
Also, could you please remove the receipt number from the review as this is a TrustPilot is a pubic review site.
Regards,
Saif.
Millets Online Reviews Team.
Great deals on the sale
Great deals on the sale, very friendly and helpful staff
August 26, 2023
Unprompted review
Reply from Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Staff fantastic
Staff fantastic, exchanged walking boots promptly and with no fuss, thank you very much.
August 26, 2023
Unprompted review
Reply from Millets - Hexham
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
This is a gem of a shop
This is a gem of a shop. The friendly helpful team led by Jennifer will help you find anything you're looking for....and sometimes show you things you never knew you needed. Great to shop local in Hexham
August 17, 2023
Unprompted review
Reply from Millets - Hexham
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
The staff are always friendly
The staff are always friendly and approachable. Great advice and help choosing new hiking boots.
Even made a fuss of my dogs and gave them a biscuit!
August 13, 2023
Unprompted review
Reply from Millets - Hexham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The staff are always welcome and helpful
August 12, 2023
Unprompted review
Reply from Millets - Hexham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Reply from Millets - Hexham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Brilliant service
Brilliant service from Jennifer and Claire wouldn’t go anywhere else 😊
August 12, 2023
Unprompted review
Reply from Millets - Hexham
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Highly recommended
Staff are friendly, knowledgable and keen to help. The assistant (I didn’t get his name) was able to explain the differences between various boots and choice of walking poles.
August 9, 2023
Unprompted review
Reply from Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very helpful re stock and getting shoes…
Very helpful re stock and getting shoes out to try on.
August 8, 2023
Unprompted review
Reply from Millets - Hexham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Friendly and helpful service
Friendly and helpful service, even when just about closing..😁
July 31, 2023
Unprompted review
Reply from Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Good value and friendly staff
Good value and friendly staff, very helpful will defo use again
August 2, 2023
Unprompted review
Reply from Millets - Hexham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Prompt and knowledgable service
Prompt and knowledgable service. I needed to know what price of self inflating mattresses .
The manager quickly used a scanner to find prices and i purchased.
Thank u
July 24, 2023
Unprompted review
Reply from Millets - Hexham
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Great service in Hexham
My husband and I were visiting Hexham recently and passed this store. Looking for a new waterproof jacket, he decided to go in. Even though it was only a small store it carried a large range of varied stock. There was only 1 lady member of staff on the shop floor and she was obviously kept busy replenishing stock and dealing with customer enquiries. We found a jacket he liked, but not a size so asked if there was one in stock. A quick stock check told us that there was one and another member of staff brought it down to us, He stayed and helped my husband to try on the jacket, check the sizing and fit - really helpful as he's disabled and it's sometimes difficult. The jacket was perfect. A big thank you to 2 very friendly, well informed...and very patient staff. Great ambassadors for your store in Hexham - I'm just sad, that being so busy, I didn't get to see their name badges so I could name them properly - they were excellent!
July 11, 2023
Unprompted review
Reply from Millets - Hexham
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great service
Visited today to buy walking shoes. Helpful and knowledgeable advice from a couple of very friendly staff. Good range of products available.
July 10, 2023
Unprompted review
Reply from Millets - Hexham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Best service
Very friendly and helpful staff made for a great shopping experience
July 3, 2023
Unprompted review
Reply from Millets - Hexham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Friendly, helpful and knowledgeable staff
June 23, 2023
Reply from Millets - Hexham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Patient and helpful staff
Patient and helpful staff. Several pairs tried before one selected for purchase
June 21, 2023
Unprompted review
Reply from Millets - Hexham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Always helpful and pleasant
June 18, 2023
Unprompted review
Reply from Millets - Hexham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Hexham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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