Richard and Jason were brilliant, very helpful. We are really disappointed that Millets in Ipswich is going, a great outdoor shop in town. Not sure why after 20+ years it is going rather than moving i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Another experience of good products and customer service in the high street with my recent purchase of Peter Storm Buxton waterproof walking shoes from Millets in Ipswich. I'm a fan of the Peter Storm... See more
Company replied
Went to Millets Ipswich today to pickup a few things for an upcoming work trip. Ended up buying a Eurohike 90L transit holdall which seemed much better quality than ones from other big outdoor stores.... See more
Company replied
I have been shopping for gloves for months as I suffer with reynards and in the last two weeks i have visited millets twice. I was served on both occasions by an incredible sales assistant who took so... See more
Company details
About Millets - Ipswich
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
14-16 Carr Street, IP4 1EJ, Ipswich, United Kingdom
- 01473 359797
5.0
Excellent
821 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advice
Today I wanted to buy my husband a shower proof jacket.
Richard and another member of staff, were kind and very helpful.
With a lovely sense of humour
Excellent shopping experience.
May 10, 2024
Unprompted review
Reply from Millets - Ipswich
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Very helpful staff
Very helpful staff. Useful advice. Quality product
April 18, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
good customer service
good customer service, quick & efficient.
Very helpful in my phone inquiry as to a stock item, collected same day.
April 26, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
What a knowledgeable Manager and helpful staff at the Ipswich Store
What a knowledgeable Manager at the Ipswich Store. We were able to discuss our requirements for new walking shoes & boots and were very confident that we had purchased the right products for our needs. The staff were also very helpful with my other enquiries. Would not shop anywhere else for outdoor products and it's the only store these days that I feel has a good stock to choose from. Great experience.
April 23, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent staff
Excellent staff, good quality products at reasonable prices.
April 16, 2024
Unprompted review
Reply from Millets - Ipswich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Ipswich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
A successful shopping experience
I have shopped here a number of times in the past few years and have always found it to be well-stocked and the staff helpful. I recently bought a pair of walking shoes. Richard, who served me, was knowledgeable and very helpful in assisting me to choose the right type.
April 17, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The two assistants were very helpful
The two assistants were very helpful
April 20, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
First time going to millets and…
First time going to millets and received a friendly welcome by Richard and asked me if I needed any help i was looking for a top and I ended up buying 2 because of a great price they were and I will be definitely be going back.
April 19, 2024
Unprompted review
Reply from Millets - Ipswich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent service from well trained and…
Excellent service from well trained and knowledgable staff today.
April 19, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
5 star customer service
Went to the ipswich store this week, tobyy a pair of walking shoes. Was served by Jason. Very informative going through the different options available and what was best for me. Left with a new pair of North ridge shoes. Very happy with purchase. Will definitely be going back.
April 16, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Excellent service from the off & was…
Excellent service from the off & was made aware of deals & price savings that I could take advantage of with my purchase. Highly recommend
April 18, 2024
Unprompted review
Reply from Millets - Ipswich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Ipswich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Excellent Friendly service took time to…
Excellent Friendly service took time to source the item I wanted from the store room.
April 17, 2024
Unprompted review
Reply from Millets - Ipswich
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Always helpful in store
Always helpful in store. Picked up 3 pairs of boots for my daughter's. Some nice stuff in the sale.
April 14, 2024
Reply from Millets - Ipswich
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Real service
Visited the Ipswich town centre branch today (yes, town centres are still worth visiting!) to buy some walking shoes for my holiday. Richard was very attentive to my needs and did everything possible to present my best options while giving me the space to make my selection. Most impressed with the service - and the shoes.
April 15, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Went in for some finger tape
Went in for some finger tape, didn’t stock the item I want but are delivering free of charge. Tess, the very lovely lady who helped me, went the extra mile.
April 9, 2024
Unprompted review
Reply from Millets - Ipswich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Fantastic service and excellent advice…
Fantastic service and excellent advice from Richard. Really easy buying my son’s hiking boots.
April 4, 2024
Unprompted review
Reply from Millets - Ipswich
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Always a professional and friendly…
Always a professional and friendly experience in the Ipswich store. Richard and his staff are so helpful and knowledgeable about the products. Excellent store , wouldn't go anywhere else !!!
April 4, 2024
Unprompted review
Reply from Millets - Ipswich
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Always visit first.
Excellent non-pushy staff. Very helpful and friendly and fully aware of there stock and offers. Always has been a good store and today, reaffirmed that this is the go-to place for my family for all things outdoor!
April 4, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.