Richard and Jason were brilliant, very helpful. We are really disappointed that Millets in Ipswich is going, a great outdoor shop in town. Not sure why after 20+ years it is going rather than moving i... See more
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See what reviewers are saying
Another experience of good products and customer service in the high street with my recent purchase of Peter Storm Buxton waterproof walking shoes from Millets in Ipswich. I'm a fan of the Peter Storm... See more
Company replied
Went to Millets Ipswich today to pickup a few things for an upcoming work trip. Ended up buying a Eurohike 90L transit holdall which seemed much better quality than ones from other big outdoor stores.... See more
Company replied
I have been shopping for gloves for months as I suffer with reynards and in the last two weeks i have visited millets twice. I was served on both occasions by an incredible sales assistant who took so... See more
Company details
About Millets - Ipswich
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
14-16 Carr Street, IP4 1EJ, Ipswich, United Kingdom
- 01473 359797
5.0
Excellent
821 reviews
Asks customers to review
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Friendly and helpful staff
June 15, 2024
Unprompted review
Reply from Millets - Ipswich
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Friendly, helpful, local
What a lovely bunch of people! Very friendly, very helpful. What a relief to have this store still on my high street when so many others have disappeared off to the hinterland or into the Internet ether. I'll be back there soon.
June 10, 2024
Unprompted review
Reply from Millets - Ipswich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Nice relaxed atmosphere with helpful…
Nice relaxed atmosphere with helpful advice but no pressure to buy. Bought more than intended but very happy with purchases.
June 6, 2024
Unprompted review
Reply from Millets - Ipswich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
The staff were friendly and helpful…
The staff were friendly and helpful when needed, but not too pushy when I wasn't sure what I wanted (looking at hiking shoes). And very willing to find what I needed when it wasn't on the shelf in the shop.
June 13, 2024
Unprompted review
Reply from Millets - Ipswich
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Friendly & helpful
Friendly, helpful staff, offered advice on size etc once I'd explained what I wanted purchase for.
Also directed me to where I'd find other requested items along with relevant purchasing offers.
June 12, 2024
Unprompted review
Reply from Millets - Ipswich
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Ipswich
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Walking shoes!
Isabelle served me today, she was a friendly, personable young woman and had good knowledge of the product range I was looking to purchase from.Great service received and a new tip about threading the top hole of the walking shoe from another member of staff! Good returns policy, incase there’s a problem once I get the shoes home. Very pleased, would recommend :)
June 8, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Good tent advice and great discount!
June 1, 2024
Unprompted review
Reply from Millets - Ipswich
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Really helpful staff
Really helpful staff, good advice go above and beyond. How customer service should be everywhere. Very knowledgeable about products in store.
June 5, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
We have been using this shop for over ten years and it still great every time we go.
We have been using this shop for over ten years now. We are frequent buyers, All the staff are helpful and have an in depth knowledge of the products. They all know where things in the shop are, and what alternatives there are. Today was all about Maps and walking trousers for me. Both found and bought speedily.
We both would encourage anyone to go in and see and touch what is available - or get advice on getting an alternative sent to the shop. This is probably the best shopping atmosphere in Ipswich delivered be highly capable staff.
Boots and anoraks are tricky to buy in many ways - the staff are exceptional in their patience and advice. They have kept us well booted and waterproof. They always smile and the discounts for having National Trust cards are great.
May 29, 2024
Unprompted review
Reply from Millets - Ipswich
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Reply from Millets - Ipswich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Staff were helpful and understanding
Staff were helpful and understanding, also a welcome thing for an autistic person.
May 14, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Good Service & Unexpected Discount
Short trip north next week & checked them out for a new fleece. Chose a Berghaus & jokingly said "any discount for an old man". Didn't expect one but got £10.50 knocked off so no complaints. Always found the staff helpful & friendly there.
June 1, 2024
Unprompted review
Reply from Millets - Ipswich
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Great customer service
Great customer service. They just know what they're talking about.
May 31, 2024
Unprompted review
Reply from Millets - Ipswich
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
New walking jacket
I purchased a walking jacket today, Millets had a good selection and prices. The staff were very friendly, helpful and informative.
May 29, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Excellent customer service
The female assistant was incredibly helpful and patient in helping me choose a good pair of weatherproof trainers. She really did go over and above in customer service.
May 29, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Chantelle and Jason
Outstanding customer service by Chantelle and Jason. I arrived at the Ipswich store an hour before closing Chantelle spent 45 minutes providing advice on walking boots to aid my purchase. Jason - great advice on clothing gortex jacket and bottoms, trousers all purchased. Really helpful great store.
May 17, 2024
Unprompted review
Reply from Millets - Ipswich
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great service!
Staff were really helpful with getting exactly what me and my brother needed. Very affordable too.
May 20, 2024
Unprompted review
Reply from Millets - Ipswich
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great service and advice
Great service and advice from knowledgeable staff. Always friendly and helpful.
May 21, 2024
Unprompted review
Reply from Millets - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly and helpful staff
May 21, 2024
Unprompted review
Reply from Millets - Ipswich
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
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