Millets - Ipswich Reviews 

821
TrustScore 5 out of 5

5.0

14-16 Carr Street, IP4 1EJ Ipswich, GB


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Rated 5 out of 5 stars

Richard and Jason were brilliant, very helpful. We are really disappointed that Millets in Ipswich is going, a great outdoor shop in town. Not sure why after 20+ years it is going rather than moving i... See more

Company replied

Rated 5 out of 5 stars

Another experience of good products and customer service in the high street with my recent purchase of Peter Storm Buxton waterproof walking shoes from Millets in Ipswich. I'm a fan of the Peter Storm... See more

Company replied

Rated 5 out of 5 stars

Went to Millets Ipswich today to pickup a few things for an upcoming work trip. Ended up buying a Eurohike 90L transit holdall which seemed much better quality than ones from other big outdoor stores.... See more

Company replied

Rated 5 out of 5 stars

I have been shopping for gloves for months as I suffer with reynards and in the last two weeks i have visited millets twice. I was served on both occasions by an incredible sales assistant who took so... See more


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Ipswich

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 14-16 Carr Street, IP4 1EJ, Ipswich, United Kingdom

  • 01473 359797

5.0

Excellent

TrustScore 5 out of 5

821 reviews

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5.0

All reviews

(821)

5,177 reviews in the last 12 months

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Rated 5 out of 5 stars

What a brilliant team

What a brilliant team! Incredibly knowledgable and friendly. Thanks for taking the time to share our travelling experiences. Millets are the only outdoor shop where I've found the staff actually know what they are talking about.
A brand is not just about the name; it's the quality that counts.
Millets have, and will always be the best.

July 25, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Walking Shoes

Thank you Theresa, Richard and Lucy for your friendly and helpful service - an excellent high street shopping experience!

July 19, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Service

We received very helpful assistance from Tess as we looked at the camping tables on display Nothing was too much trouble and she made sure we had the exact size to suit our needs. She is a great example of how customer service should be and we will certainly return.

July 22, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Tess was very friendly and helpful

Tess was very friendly and helpful, she also has great product knowledge and the store had everything I needed.

June 25, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

The staff were very helpful I needed…

The staff were very helpful I needed some walking boots . I asked for my size and they found a pair for me . The only bad point is I bought them on the 31st may started wearing them every day from the 1st of June and the heal is wearing very badly. Iv only had them for a month .

May 31, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staff

July 20, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Really helpful staff

We had a really good experience in the Ipswich Millets store, on Sunday.
We had been doing the rounds of this type of shop over the last few weeks, getting our daughter prepared for her trekking trip, but none of these other stores were as genuinely interested in assisting us as this one, or made us feel as welcome.
Jess was a great help right from the start. She allowed us long enough to look at rucksacks and then approached us just when we needed to narrow down our options. She answered all our questions about fit, checked with her colleague if she didn’t know the answer and constantly asked if there was anything else we needed from our kit list, making suggestions and demonstrating how to use the items we were choosing.
When we had selected our items, her colleagues were on hand to swiftly pack our things and process the transaction, whilst really personalising the experience for us.
The team worked collectively to deliver a level of service and efficiency rarely seen these days, and they are a credit to your company. Thank you again!

July 14, 2024
Unprompted review
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Reply from Millets - Ipswich

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service and good selection

Great service and good selection. Whenever I visit I find something to buy.

July 13, 2024
Unprompted review
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Reply from Millets - Ipswich

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

The lady who served me was superb

The lady who served me was superb. So polite and saved me cash in the process.
Will definitely visit again.

July 11, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service

Took ages choosing men’s shorts in the sale, the saleswoman was so patient as I dithered and had loads of guidance on relative sizes of the various makes. Thank you!

July 9, 2024
Unprompted review
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Reply from Millets - Ipswich

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great shopping experience today in…

Great shopping experience today in Ipswich Millets - very helpful staff and had a good choice of walking shoes in my size to try. I will definitely come back here as it is conveniently located on the high street, so don’t have to travel to an out of town site.

July 9, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Good range and friendly service!

They had a really good selection of what I was looking for (trekking sandals), they suggested I brought my bike into the shop for convenience and they did everything in a really friendly and efficient way. I will be back!

July 8, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Popped in to top up on fire dragons.

Popped un to top up on fire dragons and grabbed some other bits. Had everything I needed and no need for a daft card like Go-Outdoors.

June 30, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Bought a sleeping bag from Millets in…

Bought a sleeping bag from Millets in Ipswich and received excellent service from a friendly and efficient lady ( assistant 003 I believe).
Best regards
John

June 18, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Served by Jamie very helpful man

Served by Jamie very helpful man

May 22, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service and choice of jacket.

Excellent service and good choice and price of jackets I was looking for. Very happy with my purchase.

June 16, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Staff were exceptionally helpful and…

Staff were exceptionally helpful and knowledgeable of all their products.

June 19, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very friendly chap serving (Rich) very…

Very friendly chap serving (Rich) very informative and not ok pushy. Also great to actually try something on before buying it. Lovely product too

June 8, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Richard was great

Richard was great. He has the experience to know exactly what I needed and took me straight to the item. Thanks.

June 7, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent Service Ipswich Branch

Excellent service from you Ipswich staff, very professional, friendly, approachable and will give you additional information that you need regarding the product you buying for you to make the best decision in what you want to buy

June 17, 2024
Unprompted review
Millets - Ipswich logo

Reply from Millets - Ipswich

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

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