Was served by a young girl called Mya (I think that was her name) excellent customer service, took the time to listen to my foot issues and suggest the perfect shoe, I had previously rejected about 4... See more
Company replied
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Great quality, great prices and great customer service. Mya gave me exceptional help for finding the best camping equipment. I was very pleased with the price it came out at and for the support I was... See more
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Today I went in to buy a pair of boots and waterproof trousers, fantastic service from Mya and Caroline , very knowledgeable and friendly. Will definitely be back .
Company replied
I ordered two items online to collect at the Keswick store. My husband duly picked up the package, we were about to leave the store and I just thought it doesn't look very big for two mens fleeces and... See more
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Company details
About Millets - Keswick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
73 Main Street, CA12 5DS, Keswick, United Kingdom
- 01768 800372
4.9
Excellent
400 reviews
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Really friendly knowledgeable staff
Really friendly knowledgeable staff. Melinda was awesome.
May 6, 2024
Unprompted review
Reply from Millets - Keswick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Amy and Melinda were lovley very happy…
Amy and Melinda were lovley very happy oh my service! Highly recommend
April 27, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Two of pairs of socks
Popped in at Keswick Millets today for a couple of pairs of Bridgedale walking socks, thought I’d be spending around £30 or so, Mark said buy this for £1 as well and get the socks for 1/2 price! So I did and he was right! Thanks Mark, cheers
April 30, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent service today from Riley when…
Excellent service today from Riley when purchasing new walking boots, very knowledgeable and helpful.
April 28, 2024
Unprompted review
Reply from Millets - Keswick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Riley made us feel very comfortable
Riley made us feel very comfortable. Very friendly too.
April 28, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
We have just bought a pair of walking…
We have just bought a pair of walking boots for our son. Amy was so attentive and helpful. She made sure the boots were a perfect fit and she was in general a really lovely person. Great customer service should be always spoken about. We will return whenever we need anything else. Thanks Amy
April 27, 2024
Unprompted review
Reply from Millets - Keswick
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Warm friendly service from the staff.
Warm friendly service from the staff.
Especially Myra
April 13, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Reply from Millets - Keswick
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Shopping for walking shoes
Shopping for walking shoes, I was served by both Riley then Mark who were knowledgeable, friendly and helpful. Great service from people who were respectful yet fun. I was given a superb offer on the shoes and even allowed to wear them in the house overnight to try them. I actually returned them because of the fit and was refunded with no quibble. Millets and manager Mark made for a great experience. Highly recommend.
April 24, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
A fantastic service
A fantastic service as I got all help I needed in just a click and everyone was very respectful and understanding like the worker I met today called Riley. A very polite and assisting worker indeed.
April 21, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great retail experience
Mark was extremely helpful and the range was excellent. Very happy with my new waking boots!
April 20, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Purchase of new walking boots
Went in for some new walking boots and very happy with my purchase. Mark was the sales member who assisted me. He was very friendly and approachable. I'll be returning soon for more walking gear.
April 20, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Amy served me buying a coat with…
Amy served me buying a coat with excellent customer service. 10/10
April 20, 2024
Unprompted review
Reply from Millets - Keswick
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Amy was wonderfully helpful
Amy was wonderfully helpful. Thank you for your excellent advice.
April 13, 2024
Unprompted review
Reply from Millets - Keswick
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Purchased some waterproof boots
Purchased some waterproof boots, sales assistant Mya was very helpful with good honest advice 👍🏻👍🏻
April 13, 2024
Unprompted review
Reply from Millets - Keswick
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
All round good service
Very good service, excellent quality goods and great value
April 5, 2024
Unprompted review
Reply from Millets - Keswick
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Thanks Mark for your excellent advice…
Thanks Mark for your excellent advice and recommendations.
Jane Goold
April 11, 2024
Unprompted review
Reply from Millets - Keswick
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Last minute sleeping bag purchase…
Needed to make a last minute sleeping bag purchase and popped into Millets, Keswick close to closing time. Still received very helpful, friendly customer service, with a smile from Caroline.
Nice paper bags available, but a 1 hour walk ahead in the tipping rain, the sleeping bag was going to get wet! Caroline went in search of a plastic covering for me, so the sleeping bag stayed dry. Very helpful, thank you, much appreciated.
April 8, 2024
Unprompted review
Reply from Millets - Keswick
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Yet again excellent service from…
Yet again excellent service from competent staff
April 9, 2024
Unprompted review
Reply from Millets - Keswick
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Needed a new coat as similar to my old…
Needed a new coat as similar to my old faithful as possible. There was a good range of styles and prices and I found one in my size easily. Aiden served me on the till and he was every bit as friendly and helpful as you could want.
April 9, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
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