Was served by a young girl called Mya (I think that was her name) excellent customer service, took the time to listen to my foot issues and suggest the perfect shoe, I had previously rejected about 4... See more
Company replied
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Great quality, great prices and great customer service. Mya gave me exceptional help for finding the best camping equipment. I was very pleased with the price it came out at and for the support I was... See more
Company replied
Today I went in to buy a pair of boots and waterproof trousers, fantastic service from Mya and Caroline , very knowledgeable and friendly. Will definitely be back .
Company replied
I ordered two items online to collect at the Keswick store. My husband duly picked up the package, we were about to leave the store and I just thought it doesn't look very big for two mens fleeces and... See more
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Company details
About Millets - Keswick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
73 Main Street, CA12 5DS, Keswick, United Kingdom
- 01768 800372
4.9
Excellent
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Great experience 10/10 Amy is brilliant…
Great experience 10/10 Amy is brilliant ?!!!!
March 7, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Found a tent on the website but out of…
Found a tent on the website but out of stock. Called and spoke to Kelly. She went and checked stock on the floor. Went and found her manager a nice Australian fella I think, he also gave me some exelent advice on sleeping mats. She held the tent while we drove through. Price matched it to online. What customer service. I was pushed for time but am planning to go back to Keswick soon. I will definitely be back for a brows.
April 5, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Today was one of many visits I've made…
Today was one of many visits I've made to this branch and was the first time I've received anything close to customer service. Caroline was polite, helpful, and friendly and a real asset. Normally staff don't look up or make eye contact or even say excuse me, when pushing past .
March 29, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Reply from Millets - Keswick
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
We were served by Riley who advised and…
We were served by Riley who advised and guided us through our purchase.
Very helpful and friendly, great store and customer service
Thank you
March 6, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Riley the man in Keswick
Riley went above and beyond to provide great customer service in the Keswick store. Top man!
March 26, 2024
Unprompted review
Reply from Millets - Keswick
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Reply from Millets - Keswick
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Reply from Millets - Keswick
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Amy from Harrogate was extremely…
Amy from Harrogate was extremely helpful, knowledgeable and kind.
WONDERFUL service and I highly recommend she is better thought of IE a nice pay rise and appreciated more by the company.
March 21, 2024
Unprompted review
Reply from Millets - Keswick
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Was served by Aidan who helped me pick…
Was served by Aidan who helped me pick up a few things for a camping trip, he asked me what I already had and knew exactly what else I needed. Excellent and knowledgeable staff!
March 18, 2024
Unprompted review
Reply from Millets - Keswick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Amy at Millets, Keswick
I was served by Amy yesterday, she was such a delight, very friendly and helpful and couldn't do enough for us. It was such a pleasure and so refreshing to receive such great service!!! Thanks so much Amy, you're a star. Dawn
March 17, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Amazing amy 💜
We were looking for a replacement tent, and found this store in keswick was the only in the area that had it in stock . Amy thankfully found it in the store room and reserved it for us until we got there later that day. The very friendly and helpful store recommend to all 💜
March 18, 2024
Unprompted review
Reply from Millets - Keswick
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Reply from Millets - Keswick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Absolutely brilliant staff and better…
Absolutely brilliant staff and better still they had the right size of garment .
Happy Bunny
March 15, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Mark sold me a great pair of shoes and…
Mark sold me a great pair of shoes and was very knowledgeable.
March 9, 2024
Unprompted review
Reply from Millets - Keswick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Staff are helpful & pleasant. Great prices
Staff are always helpful and pleasant and (refreshingly) ask if we have used our discounts. The stock is very good and always competitively priced.
Amy served us and all led by the helpful Manager.
March 9, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Caroline is Great!
Served by Caroline today. She was fantastic and was more than willing to go the extra mile to help. An absolute credit to the store and company!
March 12, 2024
Unprompted review
Reply from Millets - Keswick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
You get good old fashioned service here. Martin
It was good to have the help, support and advice from Kelly without whom we wouldn't have been able to make the purchase that we did!
March 12, 2024
Unprompted review
Reply from Millets - Keswick
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Served by a lovely lady named Amy
Served by a lovely lady named Amy. Very helpful and gave me all the information I needed.
March 9, 2024
Unprompted review
Reply from Millets - Keswick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Reply from Millets - Keswick
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
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