Millets - Louth Reviews 

1,160
TrustScore 5 out of 5

5.0

78 East Gate, LN11 9PG Louth, GB


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Rated 5 out of 5 stars

I was shopping for a pair of waterproof walking shoes which would reduce the pain in my foot (caused by a medical condition) when walking. George offered assistance, explaining the difference betwe... See more

Company replied

Rated 5 out of 5 stars

Website said delivery on Weds but wait for confirmation. Was passing shop on Thursday so just called in. Helpful lady said that items were still in transit but were delayed which was not a problem to... See more

Company replied

Rated 4 out of 5 stars

I was served by a really nice guy called George. Gave me some useful advise and was very helpful. It's a pity that the shop isn't bigger and could therefore hold more and more variable stock.

Company replied

Rated 5 out of 5 stars

We came over to UK to visit family from our home in France. Visiting old haunts we went to Louth and decided to visit Millets to find a coat for my wife. There we met Ian, your sales assistant. The... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Louth

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,160)

5,481 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic

Had a wonderful experience buying new hiking boots thanks to Kelly. Very knowledgeable with useful product recommendations and helpful tips on how to tie laces properly for walking. 10/10 will be my go to shop for outdoor gear from now on

March 28, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Thanks for the great service from Tom…

Thanks for the great service from Tom today👍

March 22, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

very helpful staff

March 19, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very friendly and helpful stuff

Very friendly and helpful stuff and the prices are really good compared to other shops, I was served by Kelly and was really good

March 15, 2025
Unprompted review
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Reply from Millets - Louth

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

I popped in with my colleague whilst…

I popped in with my colleague whilst out on a community day to leave some information about our charity. The staff members were so friendly and happy to listen to us. The bonus was we both bought a jacket for an absolute bargain price, again such fabulous service from the staff and saw we were NHS staff and offered a discount too. Very pleased to have called in today 😊

March 12, 2025
Unprompted review
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Reply from Millets - Louth

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I was served by George today at the Louth branch…

I was served by George today at the Louth branch. He was very friendly and was able to help me with a query I had. His advice confirmed that I was purchasing the correct size. Thank you. I'm very pleased with my purchase.

March 11, 2025
Unprompted review
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Reply from Millets - Louth

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I wanted a pair of walking boots and…

I wanted a pair of walking boots and was served by George. He couldn't have been more helpful and pleasant. Excellent service.

March 10, 2025
Unprompted review
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Reply from Millets - Louth

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Could not fault George and the team…

Could not fault George and the team from Millets in Louth. Friendly, knowledgeable with great customer service demonstrated during our visit. The team were very helpful at all times which enabled us to make informed decisions on our purchases. Thankyou for all your help.

March 3, 2025
Unprompted review
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Reply from Millets - Louth

Hi,

We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Always polite and courteous

Always polite and courteous. Helpful with exchanges of clothing and nothing ever a problem! A good store!

February 27, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service from Tracy in…

Great customer service from Tracy in Millets Louth store today. Tracy advised my wife about the benefits of purchasing a Down filled coat and the washing instructions needed.

February 16, 2025
Unprompted review
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Reply from Millets - Louth

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

D of E footwear

Tom's knowledge of footwear needed for my son's D of E was really helpful and guided us to purchase suitable items at good prices. Both Tom and George were helpful without being invasive 👍.

February 21, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

As always very knowledgeable and…

As always very knowledgeable and friendly service, George was very pleasant and professional.

February 19, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

Great service,! Tom was extremely helpful and had great knowledge of the walking boots I wanted.
Highly recommend 👍

February 19, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Bought 2 jumpers today in the sale

Bought 2 jumpers today in the sale. Good value. Lots of help from Tracy, very helpful thank you.

February 19, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Eurohike expodition antishock poles

I am very pleased with my purchase of 2 Expodition antishock poles.
The assistant Tracey was friendly and helpful by giving me advice on the correct hight and style for me and how to adjust them to length I needed.
She also explained the advantages of the sticks over other types of walking aids. I was very grateful for her help and advise.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and discounts

Got a really good deal! Bought some walking shoes which were already discounted but then due to the offer on-line was able get a further 15% off. Delighted! I have to say the Member of staff, George, very helpful making sure that I was making the right choice. No high pressure selling just a really friendly manner and felt he genuinely wanted me to buy what was right for me.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great store, helpful Staff

George was very helpful and we left with what we needed, George having advised us we might need something else (which we did). Good experience in a neat and tidy store with friendly staff.

February 8, 2025
Unprompted review

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