I was shopping for a pair of waterproof walking shoes which would reduce the pain in my foot (caused by a medical condition) when walking. George offered assistance, explaining the difference betwe... See more
Company replied
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Website said delivery on Weds but wait for confirmation. Was passing shop on Thursday so just called in. Helpful lady said that items were still in transit but were delayed which was not a problem to... See more
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I was served by a really nice guy called George. Gave me some useful advise and was very helpful. It's a pity that the shop isn't bigger and could therefore hold more and more variable stock.
Company replied
We came over to UK to visit family from our home in France. Visiting old haunts we went to Louth and decided to visit Millets to find a coat for my wife. There we met Ian, your sales assistant. The... See more
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Company details
About Millets - Louth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
78 East Gate, LN11 9PG, Louth, United Kingdom
- 01507 308711
5.0
Excellent
1K reviews
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great shop for outdoor enthusiast
Shop very well stocked; friendly and helpful staff. I found exactly what I was looking for.
May 20, 2025
Unprompted review
Reply from Millets - Louth
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Always receive a first class service…
Always receive a first class service all staff Sarah Tracy and George are knowledgeable professional but not pushy.
May 28, 2025
Unprompted review
Reply from Millets - Louth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Great customer service
Tracy was extremely helpful and had great knowledge of the products.
May 29, 2025
Unprompted review
Reply from Millets - Louth
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
We regularly pop into the Louth store
We regularly pop into the Louth store, when we are over there, the staff are always happy to serve you and find sizes etc
Once again served by the lovely Kelly, who always takes the time for a little chat
It's the customer service at this store, that makes it our store of choice, as we don't live in lincolnshire
May 28, 2025
Unprompted review
Reply from Millets - Louth
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
I needed advice before I made a…
I needed advice before I made a purchase. Great advice given by Kelly. I tried on a few items and purchased 3 of them. After that I asked for advice on a jacket but said that I didn't intend to buy one today. Kelly let me try a couple on for fit. Then she told me the price, bought it.
May 27, 2025
Unprompted review
Reply from Millets - Louth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Friendly and knowledgeable staff
Friendly and knowledgeable staff, and Tracey in particular, helped me find exactly what I needed.
May 25, 2025
Unprompted review
Reply from Millets - Louth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Above and beyond service and…
Above and beyond service and helpfulness,
May 24, 2025
Unprompted review
Reply from Millets - Louth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
A helpful and enjoyable experience
Kelly was super helpful and helped me to try on multiple pairs of walking boots to find the pair that fitted me best. She was very knowledgeable, and super friendly. A real asset to the Louth Milletts team. Thank you
May 23, 2025
Unprompted review
Reply from Millets - Louth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service and value for moneyrom going into the shop in louth to…
From going into the shop in louth to receiving our purchases we have had a very pleasant and friendly experience. The staff in the shop in louth were friendly and helpful. The delivery driver was very pleasant. We ordered 2 loungers and they are very comfortable and well made, they are excellent for the price. This is the first time we've ordered from millets and would have no hesitation in doing so again in the future.
May 22, 2025
Reply from Millets - Louth
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Nice to see Millets still on the…
Nice to see Millets still on the highstree. Fantastic help from Kelly as always
May 10, 2025
Unprompted review
Reply from Millets - Louth
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Never puts a foot wrong does this Store
Never puts a foot wrong does the store we use.
In and out in minutes with the correct item, at the price on the web. Served by Kelly who understood why I needed a self inflating camping mat. In stock, and just what I needed. Another well done and why we keep going back.
April 30, 2025
Unprompted review
Reply from Millets - Louth
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Thank you to Tom for sorting a supply…
Thank you to Tom for sorting a supply issue for me. Excellent local service from Tom and Kelly
April 25, 2025
Unprompted review
Reply from Millets - Louth
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
What a superb experience at Millets…
What a superb experience at Millets today. Tom was exceptional. His advice re walking socks, boots etc was absolutely spot on. Knowledgeable, friendly, courteous and he made my experience perfect. Recommend without hesitation.
April 29, 2025
Unprompted review
Reply from Millets - Louth
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Reply from Millets - Louth
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great service from Tom
Great service from Tom. Good product knowledge
April 14, 2025
Unprompted review
Reply from Millets - Louth
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Great advice from George and finally…
Great advice from George and finally have a pair of comfortable boots
April 11, 2025
Unprompted review
Reply from Millets - Louth
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
What brilliant customer service I…
What brilliant customer service I received when shopping in Millets of Louth by Ian, today
Not only was he extremely courteous and polite but his product knowledge was second to none. A***
What a treasure of a shop.
April 10, 2025
Unprompted review
Reply from Millets - Louth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Walking poles shopping
George was informative and helpful, I'd definitely go again knowing the staff are knowledgeable about the kit they sell.
April 5, 2025
Unprompted review
Reply from Millets - Louth
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Great experience shopping for new walking shoes. Had a great experience when looking for…
Had a great experience when looking for some new walking shoes. Bought some Merrell shoes which were on offer at a fabulous price. George was so helpful and knowledgeable about the products available, very friendly and I would definitely use my local Millets store again.
April 1, 2025
Unprompted review
Reply from Millets - Louth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
George was very courteous and polite
Top service . Very knowledgeable about product .. courteous customer care . Helped me choose the right pair of boots for me . Thank you so much. 🙏🙏
March 31, 2025
Unprompted review
Reply from Millets - Louth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
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