Millets - Louth Reviews 

1,160
TrustScore 5 out of 5

5.0

78 East Gate, LN11 9PG Louth, GB


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Rated 5 out of 5 stars

I was shopping for a pair of waterproof walking shoes which would reduce the pain in my foot (caused by a medical condition) when walking. George offered assistance, explaining the difference betwe... See more

Company replied

Rated 5 out of 5 stars

Website said delivery on Weds but wait for confirmation. Was passing shop on Thursday so just called in. Helpful lady said that items were still in transit but were delayed which was not a problem to... See more

Company replied

Rated 4 out of 5 stars

I was served by a really nice guy called George. Gave me some useful advise and was very helpful. It's a pity that the shop isn't bigger and could therefore hold more and more variable stock.

Company replied

Rated 5 out of 5 stars

We came over to UK to visit family from our home in France. Visiting old haunts we went to Louth and decided to visit Millets to find a coat for my wife. There we met Ian, your sales assistant. The... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Louth

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,160)

5,454 reviews in the last 12 months

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Rated 5 out of 5 stars

Went shopping for a new rain jacket

Went shopping for a new rain jacket. Staff were all very pleasant, acknowledged me but not at all overpowering. Found what I wanted at a good price. Tracy who served me like the rest of the staff were really pleasant.

July 21, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful as always

Friendly helpful and knowledgeable staff as always. Excellent service. We are lucky to have a Millets in our town.

July 19, 2025
Unprompted review
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Reply from Millets - Louth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

We are regular users of millets and…

We are regular users of millets and always find the staff really helpful. On this occasion I would like to praise George in the Louth branch, he was very helpful and polite. He helped me with the product I was buying giving me great product knowledge. As always from Millets great customer service.

July 12, 2025
Unprompted review
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Reply from Millets - Louth

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful.

Really great customer service.

June 11, 2025
Unprompted review
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Reply from Millets - Louth

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always

June 28, 2025
Unprompted review
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Reply from Millets - Louth

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

careful fitting

All staff were friendly. The person who served me had obviously been well trained in fitting footwear. I am very picky regarding footwear do to an injury.

June 26, 2025
Unprompted review
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Reply from Millets - Louth

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Ian was lovely helpful and knowledgeable

Ian was lovely helpful and knowledgeable

June 28, 2025
Unprompted review
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Reply from Millets - Louth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful and knowledgeable staff

Helpful and knowledgeable staff at the store.

June 19, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Customer service as it should be. Brilliant!

My wife and I have spent many weeks searching for a pair of comfortable trainers for her (she has a number of foot related issues), whilst in Louth we saw Millets and decided to take a look. What a brilliant move it turned out to be. On reaching the shoe section we were soon approached by Kelly to see if she could help. My wife explained her dilemma and Kelly went out of her way to find something that might suit, bringing numerous pairs to try. She couldn’t have been more helpful, nothing was too much trouble and the end result was that, thanks in no small way to Kelly, we were able to leave with not one, but two pairs! It was so good to be helped by someone who didn’t make you feel as if you were being a nuisance, as was the case in a competitor’s store on the outskirts of Lincoln. Thank you Kelly, you made our shopping experience an absolute pleasure!

June 18, 2025
Unprompted review
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Reply from Millets - Louth

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Ian gave good customer service

Served by Ian who was extremely helpful. They didn't have what I wanted in store but he quickly found it online and got it ordered, very good customer service.

June 19, 2025
Unprompted review
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Reply from Millets - Louth

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Great selection of kit

Great selection of kit. Unusually found size 13 (mens) in stock at a high street retailer. Good selection of walking essentials and really helpful staff. Also good price reductions, so value for money was great as well. Now our ‘go to’ store. Thanks to to Tom👍🏻

June 17, 2025
Unprompted review
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Reply from Millets - Louth

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful Staff

The staff were brilliant and extremely helpful! I needed some tent pegs for my weekend in the Lakes. Tracy and her colleague helped me and got me the best deal. Thankyou so much for this simple act of kindness. Tracy is an asset to Millets and to the Louth community!

June 16, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Looking for a first pair of walking…

Looking for a first pair of walking shoes and Tom was so helpful and knowledgeable about not only the boots but the socks. Thankyou for your help. will definately recommend you

June 3, 2025
Unprompted review
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Reply from Millets - Louth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great choice and value

Good range of products and helpful, knowledgeable staff. Tom certainly knows his boots! :)

June 12, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service and advice go to Millets

Great service and advice. Super boots.
Thank you Tom

June 12, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

It was pointed out that if I bought…

It was pointed out that if I bought another item, the first one would be half price. My £16 item was reduced to £8, just by buying a £1.20 Kendal Mint Cake bar. Thank you.
Polite and friendly too.

June 12, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Dogs Welcome

Kelly noticed i'd left my better half outside with our pooch. She let me know straight away that dogs were welcome. Purchases made, dog treats dispensed, and a good friendly chat. Top customer service. Cheers. Lou, Flo, and me.

June 10, 2025
Unprompted review
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Reply from Millets - Louth

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

George was very informative and…

George was very informative and friendly. Great customer service.

June 10, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Brilliant customer service

Lovely atmosphere in this store. Very friendly staff who are knowledgeable on products. Kelly in particular was extremely helpful and put that extra bit of effort in to make our shopping experience more special. Lovely to see such excellent customer service.

June 6, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staff

George was extremely helpful and efficient

May 31, 2025
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

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