I was shopping for a pair of waterproof walking shoes which would reduce the pain in my foot (caused by a medical condition) when walking. George offered assistance, explaining the difference betwe... See more
Company replied
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Website said delivery on Weds but wait for confirmation. Was passing shop on Thursday so just called in. Helpful lady said that items were still in transit but were delayed which was not a problem to... See more
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I was served by a really nice guy called George. Gave me some useful advise and was very helpful. It's a pity that the shop isn't bigger and could therefore hold more and more variable stock.
Company replied
We came over to UK to visit family from our home in France. Visiting old haunts we went to Louth and decided to visit Millets to find a coat for my wife. There we met Ian, your sales assistant. The... See more
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Company details
About Millets - Louth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
78 East Gate, LN11 9PG, Louth, United Kingdom
- 01507 308711
5.0
Excellent
1K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Was served today by George
Was served today by George. Was very welcoming straight away as entering the store. Extremely knowledgeable and helpful, and directed us straight to what we wanted. Lovely lad.
September 19, 2025
Unprompted review
Reply from Millets - Louth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Millets bargain
Visiting Louth to see family.
Brilliant service from Kelly today and picked up a bargain. Great shop.
September 13, 2025
Unprompted review
Reply from Millets - Louth
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
New Walking Boots
We went in to Louth Millets to get some new walking boots for my husband. We were served by Kelly, she was really helpful, and polite nothing was too much trouble.
We love visiting that shop and with customer service at such a high standard
🙂
September 13, 2025
Unprompted review
Reply from Millets - Louth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Great customer service from Tom
Great customer service from Tom. Wanted some walking boots. He quickly identified the wide foot shoes and described the difference between the shoes. Very knowledgeable
September 6, 2025
Unprompted review
Reply from Millets - Louth
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Got some very good advice off Tom on…
Got some very good advice off Tom on choosing the right walking boots for myself.
I’d picked the completely wrong ones for me! Very pleased with the service from the Louth branch again
September 3, 2025
Unprompted review
Reply from Millets - Louth
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
George in Louth was very very helpful
George in Louth was very very helpful. When we bought a plug in coolbox.
August 24, 2025
Unprompted review
Reply from Millets - Louth
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great shop for camping stuff
Served by George. He was extremely helpful, gave us great advice about the camping stove equipment. Very patient and pleasant.
August 27, 2025
Unprompted review
Reply from Millets - Louth
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Helpful and knowledgeable staff
Visited the Louth branch today for some last minute camping supplies. George was incredibly helpful, really knowledgeable and spent quite some time with me finding the most suitable gear for novice campers. Really helpful and a surprisingly good selection for such a small store.
August 26, 2025
Unprompted review
Reply from Millets - Louth
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Louth
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
George went above and beyond helping me…
George went above and beyond helping me with an exchange of boots, he was professional, friendly and I am truly grateful, thank you!
August 23, 2025
Unprompted review
Reply from Millets - Louth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Excellent service from Tom
Excellent service from Tom, ordered some footware. Never had any issues with Millets. Staff are always helpful and professional.
August 21, 2025
Unprompted review
Reply from Millets - Louth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Pleasant Shopping
A great store very friendly and helpful.
Very pleasant shopping experience owning to Tracy.
August 17, 2025
Unprompted review
Reply from Millets - Louth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
I've been in a couple of times over the…
I've been in a couple of times over the last few weeks, not only do I think the prices are very reasonable and lots of choice of camping gear, I got everything I needed.
George was exceptionally great, really helpful and friendly and knowledgeable of what we needed
Great shop and always feel welcome on entering
August 9, 2025
Unprompted review
Reply from Millets - Louth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent customer service
Plenty of product choice but most of all excellent product knowledge by the shop assistant Kelly.
August 1, 2025
Unprompted review
Reply from Millets - Louth
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
As always very pleasant and efficient…
As always very pleasant and efficient service by all staff. Tracy served me today.
Packable waterproof trousers - will I know be loved by my grandchildren.
August 1, 2025
Unprompted review
Reply from Millets - Louth
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Great prices and service
Great prices and service. Changing rooms available and great products.
July 30, 2025
Unprompted review
Reply from Millets - Louth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Today I was served by Tom
Today I was served by Tom. I told him what I was looking for, which was a pair of Peter Storm 'Buxton' walking boots in a size 9. He very quickly located them and helped me unpack and open them.
I was delighted with the fit and finish of the boots and an excellent very competitive price.
So 5 stars to Millets and another 5 stars to Tom for his professional and friendly assistance - a credit to the store. Thank you
July 30, 2025
Unprompted review
Reply from Millets - Louth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Kelly was very helpfull my son is doing…
Kelly was very helpfull my son is doing the world challenge and she know what we needed.
July 25, 2025
Unprompted review
Reply from Millets - Louth
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Walking Boots
Spoke to George about walking boots….very knowledgeable and friendly, seemed to love his job.
I brought a pair of Peter Storm boots.
All in all a great experience
July 22, 2025
Unprompted review
Reply from Millets - Louth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Staff very helpful with good product…
Staff very helpful with good product knowledge. The staff member who served us today, was very chatty and easy going. Lovely place to buy anything outdoorsy.
July 21, 2025
Unprompted review
Reply from Millets - Louth
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
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