Millets - Louth Reviews 

1,160
TrustScore 5 out of 5

5.0

78 East Gate, LN11 9PG Louth, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was shopping for a pair of waterproof walking shoes which would reduce the pain in my foot (caused by a medical condition) when walking. George offered assistance, explaining the difference betwe... See more

Company replied

Rated 5 out of 5 stars

Website said delivery on Weds but wait for confirmation. Was passing shop on Thursday so just called in. Helpful lady said that items were still in transit but were delayed which was not a problem to... See more

Company replied

Rated 4 out of 5 stars

I was served by a really nice guy called George. Gave me some useful advise and was very helpful. It's a pity that the shop isn't bigger and could therefore hold more and more variable stock.

Company replied

Rated 5 out of 5 stars

We came over to UK to visit family from our home in France. Visiting old haunts we went to Louth and decided to visit Millets to find a coat for my wife. There we met Ian, your sales assistant. The... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Louth

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,160)

5,373 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My partner needed walking boots and Ian…

My partner needed walking boots and Ian at the Louth branch in Lincolnshire was incredibly helpful and knowledgeable. He spent time with us offering different models, even one that was not even on display which was the one we bought so a big thank you to Ian for his patients and help Thank you

April 1, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Ian helped where I gave up

Ian helped where I gave up! Trying on pair after pair of ladies hiking trousers (Kezia not Ian) until she finally found a pair with elasticated waist, suggested by Ian as if coming from me, caveats would ensure. Great one to one, no pressure service with a smile was the order of the day at Millets Louth. Date 31st March as app won't let me enter 31st.

March 30, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Super friendly and helpful staff

Super friendly and helpful staff, particularly Kelly - who was fantastic. Nice little shop & well kept and welcoming.

March 31, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Purchase of walking boots

We were looked after Tom when we were looking for a pair of walking boots. Tom gave us great advice and we made a purchase which my husband is very happy with. Tom was very friendly and efficient.

March 20, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service today from George at…

Great service today from George at Louth Millets.Very impressive knowledge about various trail shoes.

March 11, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service

Great customer service from Tracy today at the Louth store. The team are always really helpful.

March 9, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Outstanding customer service today from George at the Louth store , nothing was too much trouble in finding myself and my wife our new walking boots and shoes .
Excellent knowledge of products , letting us try multiple pairs on , and guiding us to the perfect pair
Highly recommend

March 6, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Repeat Customer

As always, I walk in, ask, and there are the goods at a sensible price. You could say I'm biased as I always go there but why shop around if they always get it right.
Today's assistant Tracy was our helper very knowledgeable, as are the rest of the team. So, in, out, 10 minutes, and a decent pair of pumps at a competitive price. *****

March 5, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Lovely Kelly

We went in looking for new walking shoes and we were helped by the lovely Kelly the manager. She was so helpful to us as we weren’t sure what shoes to go for! Kelly was very friendly, kind and patient with us whilst she ran backwards and forwards to get the shoes.

Lovely shop with lovely staff ☺️

February 28, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent rating for Kelly and Millets in Louth

I visited the Louth branch today and was met by Kelly who greeted me upon my entrance. Kelly was friendly, polite and very knowledgeable. I explained what I was looking for and Kelly suggested some additional items which I didn't consider and needed.

Kelly is a valued member of the team and clearly as assets.

Anyone who visits the Louth branch you are in for a treat.

Thank you Kelly and keep up the good work

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

It had amazing service and George was…

It had amazing service and George was very helpfull we have bought there in the past and the products are always perfect i like the way you check shoe sizes

February 20, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Good service

Very helpful and knowledgeable assistance from George. Thank

February 20, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

I love Millets in Louth

I love Millets in Louth more than I should. The staff are always friendly and 9 times out of ten they manage to sell me something.

Highly recommended

February 18, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great, Friendly Service

Popped into Millets in Louth to buy a pair of walking shoes. It’s a relatively small shop but there was plenty of choice of quality products to peruse. The service given by the staff, was very efficient, welcoming and friendly; and absolutely no pressure was exerted upon me to make a purchase. I ended up buying a great pair of walking shoes for a very good price. A shout out goes to store assistant ‘Tom’ who patiently assisted me with my purchase.

February 14, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful and professional which we…

Very helpful and professional which we lived nearer

February 11, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Great, friendly shop…

Called in to look for some outdoor gear and boots. Found exactly what we needed and when looking for boots Tom was a great help and very knowledgeable.

February 6, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Service with a smile

From the moment we walked in with our puppy we were greeted with smiles.
We chose some boots to try on and were served very quickly by Tracy.
We also met the manager Kelly who was lovely and chatty and also had a cuddle with our puppy !
Great service and value for money
We’ll be back
Jules,Macca and Benson

February 2, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Good advice and patient!

Kelly served me today and was extremely helpful in getting me the right walking boots for my needs and comfort. Ultra patient as I kept trying different ones on!
Lots of advice and suggestions without pushing me in any direction, so that I always felt in charge of my buying process. I bought walking shoes from here before and the experience was the same. Always use this store when I need them.

January 23, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you Tom at Louth Millets - Great Job

Thank you Tom from the Louth Millets. You were honest and helpful when I purchased a great pair of walking boots.
There was no pressure to buy and you were really knowledgeable about the footwear. Also very patient in helping get the right size. Thanks so much.
Next time I need another pair of boots, Ill come to you. Great job.

February 1, 2026
Unprompted review
Millets - Louth logo

Reply from Millets - Louth

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look