Visited millets in Middlesbrough numerous times for gear ,for outside clothing and purchased a cool BRASHER COAT ,the girl 026, at shop was great,always use millets ,great shop
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See what reviewers are saying
I’ve always liked Millets. The Middlesbrough branch is staffed with friendly and courteous staff and I made a point of purchasing my winter coat there, on purpose, because the staff are always frien... See more
Company replied
My first visit to Millets in Middlesbrough was very good. Jack was very enthusiastic and the added bonus of someone with practical knowledge meant Jack had lots of great advice on the items I was look... See more
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I popped into the Middlesbrough store today to see if they had any warm hats as it was baltic today. I popped in and saw a lovely beanie that was on sale. I was served by Jonny who was very helpful an... See more
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Company details
About Millets - Middlesbrough
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
48 Linthorpe Road, TS1 1RA, Middlesbrough, United Kingdom
- 01642 061626
4.9
Excellent
330 reviews
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Back pack:
Jack was very helpful when I called in the shop today to get a back pack.
July 7, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Sam was very helpful
Sam was very helpful, he asked the right questions to establish what I was after, he found what I was after in the store room. I am very happy with my purchase
June 29, 2024
Unprompted review
Reply from Millets - Middlesbrough
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great helpful staff and great prices.
June 14, 2024
Unprompted review
Reply from Millets - Middlesbrough
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent service from Sam today
Excellent service from Sam today! He answered my queries and was helpful, efficient snd couteous. I left the store with the walking boots I needed....a very satisfied customer.
June 8, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Air bed
Delivery was good, but pumped the bed up fine but kept deflating after 10 minutes
June 3, 2024
Reply from Millets - Middlesbrough
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
The shop assistant was very helpful and…
The shop assistant was very helpful and polite
May 23, 2024
Unprompted review
Reply from Millets - Middlesbrough
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Excellent service
I took my daughter to get kitted out for her Duke of Edinburgh expedition. We were served by Jack who was excellent. Jack was very knowledgeable and gave great advice. Will definitely shop at Millets on Linthorpe Road, Middlesbrough again.
May 14, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great place to shop!
Great place to buy hiking/camping or even exercise gear/coats. The staff are friendly and happy to help and they offer student discount. Lots of nice clothes you could wear on a daily basis as well.
April 23, 2024
Unprompted review
Reply from Millets - Middlesbrough
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Expert staff
Went to the shop to get some walking boots. There were so many to choose from that I didn't know where to start. The assistant came and patiently explained the benefits and disadvantages of each. They also gave me tips from their own experiences.
April 20, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Served by jack today
Served by jack today, exchanged my faulty boots for a much better pair, which he kindly reccommended to me, a very helpful and friendly young man.
Many thanks jack 👍🏻
April 14, 2024
Unprompted review
Reply from Millets - Middlesbrough
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Boots
James was a great help in getting the right size for my son’s boots. He was knowledgable and interacted well with my hyper 9 year old.
April 6, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Excellent customer service
Great customer service in store an assistant by the name of Jacqueline helped me from start to finish finding the jacket that was right for me. Thank you
April 3, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Fantastic customer service
Fantastic customer service, which you don’t tend to get in many shops today. I was served by a lovely and extremely helpful lady called Julie. The younger lad was also very helpful and kind.
April 2, 2024
Unprompted review
Reply from Millets - Middlesbrough
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Buffs
Went in to buy some buffs, they didn't have any in but they ordered them in for me & got delivered straight to me the next day
March 20, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Thanks Sam Millets Middlesbrough
Spent some time with a very knowledgeable young man called Sam, he offered great advice regarding the items I was interested in.
Thanks Sam
March 27, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Osprey 65l rucksack, Great service
Sam, the store employee was really helpful even though osprey bag was reduced price matched plus 10%
Very happy
March 30, 2024
Unprompted review
Reply from Millets - Middlesbrough
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Helpful
Helpful, staff and when I mentioned ot was for a d of e they automatically gave me discount
March 16, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Sam was Very helpful.😀
March 14, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Very helpful need a new waterproof…
Very helpful need a new waterproof jacket and got help from jenny in finding the right one very happy thank for your help jonny
March 9, 2024
Unprompted review
Reply from Millets - Middlesbrough
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Boy Oh Boy
Boy oh boy, I recently visited Millets in Middlesbrough whilst shopping. I happened upon a stand that read “buy one get one half price” what a deal! What a bargain! A young (handsome) sales assistant called James helped me find my size and some hecking cool t-shirts for me to try on! What excellent service!! James was so lovely and patient with me, what a delightful young man!! A credit to millets!! Love millets, love James, and most importantly love bargains
March 2, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
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