Visited millets in Middlesbrough numerous times for gear ,for outside clothing and purchased a cool BRASHER COAT ,the girl 026, at shop was great,always use millets ,great shop
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See what reviewers are saying
I’ve always liked Millets. The Middlesbrough branch is staffed with friendly and courteous staff and I made a point of purchasing my winter coat there, on purpose, because the staff are always frien... See more
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My first visit to Millets in Middlesbrough was very good. Jack was very enthusiastic and the added bonus of someone with practical knowledge meant Jack had lots of great advice on the items I was look... See more
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I popped into the Middlesbrough store today to see if they had any warm hats as it was baltic today. I popped in and saw a lovely beanie that was on sale. I was served by Jonny who was very helpful an... See more
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Company details
About Millets - Middlesbrough
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
48 Linthorpe Road, TS1 1RA, Middlesbrough, United Kingdom
- 01642 061626
4.9
Excellent
330 reviews
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Very helpful and polite
Served by Lewis who was very helpful and polite, great customer service... cannot fault anything
February 23, 2024
Unprompted review
Reply from Millets - Middlesbrough
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Was served by Sam today
Was served by Sam today, what a star! A real asset to Millets.
February 22, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
I was served by Jonny… I normally never…
I was served by Jonny… I normally never leave reviews but I think this guy is awesome at his job… I have autism and usually I hate going into shops but he was helpful friendly and super approachable. I left with a smile n some good hiking shoes. It’s hard to know the difference even the smallest bit of kindness can make but yeah going into millets made a difference to my day
February 22, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Always a good experience visiting…
Always a good experience visiting Millets in Middlesbrough, knowledgeable staff that actually use and know the products they sell, and Sam knows his stuff.
February 9, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Was really impressed with the service I…
Was really impressed with the service I received today when I went in to my local Millets store. Sales assistant Jacqueline went above and beyond to help me find what I need
February 7, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Great experience in the Millets Middlesbrough
Great experience in the Millets Middlesbrough store last week. We purchased a pair of walking boots for my wife's birthday. We were assisted by Jonny, who was a very friendly and knowledge guy. Thank you.
January 27, 2024
Unprompted review
Reply from Millets - Middlesbrough
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
We went in the Middlesbrough store…
We went in the Middlesbrough store today and we were served by James, both him and the other guy were so helpful, friendly, chatty really nice guys. Only down side store was really cold,
January 14, 2024
Unprompted review
Reply from Millets - Middlesbrough
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great service by James
Great service by James. Out of stock of an item I needed so quickly ordered them for me and arranged home delivery. Store was a tad cold so heating needs sorting out.
January 13, 2024
Unprompted review
Reply from Millets - Middlesbrough
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Great Service
Just bought a lightweight padded jacket. I didn't get the shop assistant's name but he was very helpful, explaining the different properties of each item to help me choose. Great service.
January 11, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
WhenMillets in Middlesbrough visiting Middlesbrough I usually…
When visiting Middlesbrough I usually pop into the Millets store. I prefer this shop to my home branch in Brighton- have made several purchases most recently on the 050124 . The staff engage in a helpful& friendly way.They are informative & patient. The shop is well displayed & there is a feeling of integrity. I like the manager . James served me on this visit - v good . A mountain rescue charity box would be a good addition.
January 5, 2024
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Just got a new pair of Hi-Tec boots.
Just got a new pair of Hi-Tec boots, they look good and fitted great. If they last half the time I had my last pair (around 35 years) I will be very happy. Also they where at a very good price. The staff where also very good and Jack was excellent at serving me.
January 3, 2024
Unprompted review
Reply from Millets - Middlesbrough
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Friendly and helpful.
Jack was Friendly and helpful and had good product knowledge.
November 6, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
The staff in the Middlesbrough branch…
The staff in the Middlesbrough branch are always very knowledgable and helpful. They make suggestions about products to suit your needs. I was given amazing advice about the Bridgedale sock range and will never buy any other brand of hiking sock again
December 22, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
So much awesome stuff to choose from ,I…
So much awesome stuff to choose from ,I opted for a jacket as always great price and selection
December 17, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Was delivered on time that I was told
December 15, 2023
Reply from Millets - Middlesbrough
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Great service
Great service from Sam who was very helpful and knowledgeable about the item purchased
December 8, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
What’s the difference between jam and jelly?
Poped into store to see what’s new. Spoke to Jack and Sam both their usual cheery self’s. Made a joke to someone I shouldn’t have but hopefully they found it funny. Keep up the Jokes. See you guys next time lads
Shame they can’t fix the heating that store is feeezing!! It seems to be warmer outside then in. It’s horrible just for a quick visit can’t imagine what it’s like for the staff must be horrible. GET IT FIXED!!
December 5, 2023
Unprompted review
Reply from Millets - Middlesbrough
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Fabulous thanks Jack 😊
December 1, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Purchased some boots yesterday from…
Purchased some boots yesterday from Jonny, excellent service and couldn't do enough to help. Excellent service and experience, definitely be coming back.
November 24, 2023
Unprompted review
Reply from Millets - Middlesbrough
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Super Service
Exceptional service and extremely pleased with the first class service received today. Jonny was amazing and I will certainly use Millets again - highly delighted 🙂👍
November 22, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
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