Visited millets in Middlesbrough numerous times for gear ,for outside clothing and purchased a cool BRASHER COAT ,the girl 026, at shop was great,always use millets ,great shop
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See what reviewers are saying
I’ve always liked Millets. The Middlesbrough branch is staffed with friendly and courteous staff and I made a point of purchasing my winter coat there, on purpose, because the staff are always frien... See more
Company replied
My first visit to Millets in Middlesbrough was very good. Jack was very enthusiastic and the added bonus of someone with practical knowledge meant Jack had lots of great advice on the items I was look... See more
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I popped into the Middlesbrough store today to see if they had any warm hats as it was baltic today. I popped in and saw a lovely beanie that was on sale. I was served by Jonny who was very helpful an... See more
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Company details
About Millets - Middlesbrough
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
48 Linthorpe Road, TS1 1RA, Middlesbrough, United Kingdom
- 01642 061626
4.9
Excellent
330 reviews
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Sam is a great asset to the company.
My experience at Millets today was professional and courteous. Sam was very knowledgeable and helpful. I came away very happy with my purchase and would recommend Millets to anyone looking for advice on leisure and the outdoors.
November 19, 2023
Unprompted review
Reply from Millets - Middlesbrough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Thank you James!!
I came in last Sunday to buy the Game of Bones t-shirt as I think it’s gorg. A staff member by the name of James was super helpful suggesting the right size for me and even helping me figure out ways I could style it. James if you’re reading this thank you from the bottom of my heart.
November 12, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Staff member praise
James pointed me in the right direction of what I wanted and helped me decide on what colour would be best for me. This store wouldn't be the same without him.
November 4, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
The staff are amazing
Jonny is amazing and knows all the products well and the staff are well polite and well knowledgeable I would recommend people to go there
October 31, 2023
Unprompted review
Reply from Millets - Middlesbrough
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Despite flood in shop they went and…
Despite flood in shop they went and fetched items I wanted.
October 23, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Great service
Great service. Very friendly, helpful, staff. Will definitely shop there again! Sam was very informative and helpful. Thank you.
October 19, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
A first class service
A first class service, done right.
Knowledgeable, helpful, interested in the product and the most competitive price in town.
First Class Millets Middlesbrough.
October 17, 2023
Unprompted review
Reply from Millets - Middlesbrough
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great customer service. Knowledgeable staff.
I was served by Jonny who helped me find a pair of suitable walking boots. He was friendly, knowledgeable about the stock and based on what I needed, was able to recommend suitable styles.
Having used the store before, I was not surprised there was no sales pressure, just advice and a lot of patience. An added reassurance is the returns policy as it’s impossible to properly assess fit and comfort in the store. A great store.
October 14, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very Easy and helpful
The team member made my visit very easy and plesent thank you
October 13, 2023
Unprompted review
Reply from Millets - Middlesbrough
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Great customer service very helpful
October 14, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Nice customer service
October 14, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Sam was very helpful.
Sam was very helpful and pleasant. He made my purchase easier giving advice and recommendations about hiking shoes and how to fit them properly
October 4, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Brilliant staff
The staff were brilliant, super helpful and efficient. Got me sorted out.
September 29, 2023
Unprompted review
Reply from Millets - Middlesbrough
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Visit to Millets, Middlesbrough
The shop assistant was friendly and very helpful showing me where to find the item I was looking for. This shop is well stocked with all you need to enjoy outdoor and travel activities.
September 25, 2023
Unprompted review
Reply from Millets - Middlesbrough
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great customer service
Great customer service, friendly and helpful.
September 21, 2023
Unprompted review
Reply from Millets - Middlesbrough
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Always a pleasure to shop in this store store
The staff in this store in Middlesbrough are amazing. Nothing is too much trouble and they go out of their way to help you - really above and beyond. Whenever I've been in the store there is always someone who can help you, all of the staff are knowledgeable about the products they sell, there are always alternative products they can advise on if your first choice isn't available for any reason and they always offer to order items into store for you if you want or need them to. They are aware of what is happening around them, so much so that when I went to pay for my shoes the staff member told me that he'd noticed I had a defence discount card and gave me the additional discount. Thanks, Milletts; it's always a good experience to shop with you.
September 13, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Helpful Staff
Jack knew exactly what I needed and was really helpful. Will be returning
September 18, 2023
Unprompted review
Reply from Millets - Middlesbrough
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great customer service
I came into the store to buy some trousers but they didn't have any in my size, so the lad tried to see if he could order them but they weren't available, after looking on my phone I saw they were available on the website so he was kind enough to help me purchase them online and get them sent to my house! I'll definitely be shopping here again and some great customer service in store.
September 16, 2023
Unprompted review
Reply from Millets - Middlesbrough
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Helpful and friendly staff,didn't feel…
Helpful and friendly staff,didn't feel pressurised at all.Good choice of products and at a good price.
September 14, 2023
Unprompted review
Reply from Millets - Middlesbrough
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Helpful and informative staff.
August 24, 2023
Reply from Millets - Middlesbrough
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
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