Millets - Middlesbrough Reviews 

330
TrustScore 5 out of 5

4.9

48 Linthorpe Road, TS1 1RA Middlesbrough, GB


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Rated 5 out of 5 stars

Visited millets in Middlesbrough numerous times for gear ,for outside clothing and purchased a cool BRASHER COAT ,the girl 026, at shop was great,always use millets ,great shop

Company replied

Rated 5 out of 5 stars

I’ve always liked Millets. The Middlesbrough branch is staffed with friendly and courteous staff and I made a point of purchasing my winter coat there, on purpose, because the staff are always frien... See more

Company replied

Rated 5 out of 5 stars

My first visit to Millets in Middlesbrough was very good. Jack was very enthusiastic and the added bonus of someone with practical knowledge meant Jack had lots of great advice on the items I was look... See more

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Rated 5 out of 5 stars

I popped into the Middlesbrough store today to see if they had any warm hats as it was baltic today. I popped in and saw a lovely beanie that was on sale. I was served by Jonny who was very helpful an... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Middlesbrough

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 48 Linthorpe Road, TS1 1RA, Middlesbrough, United Kingdom

  • 01642 061626

4.9

Excellent

TrustScore 5 out of 5

330 reviews

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1-star

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4.9

All reviews

(330)

4,963 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The 2 lads Sam & James could not have…

The 2 lads Sam & James could not have been more helpful in helping us sort the issue we had with a faulty tent.
Their customer service was excellent & even helped bring the tent to our car.

September 2, 2023
Unprompted review
Millets - Middlesbrough logo

Reply from Millets - Middlesbrough

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Millets Linthorpe Road Excellent

Fantastic Experience, Visited the Store Twice in the Last Couple of Weeks, Purchased Boys Walking Shoes, Camping Gas and Swiss Army Knife. Jonny Was Very Helpful. Thank You. Will Definitely Be Going Back Customer Service & Prices Faultless.👍

August 29, 2023
Unprompted review
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Reply from Millets - Middlesbrough

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Love this store . Linthorpe rd middlesbrough

The staff always find what im looking for , Jonny is always super helpful and has good advice , my favourite shop !

August 28, 2023
Unprompted review
Millets - Middlesbrough logo

Reply from Millets - Middlesbrough

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 4 out of 5 stars

Good price for hiking poles

I bought a pair of hiking poles previously - buy one get 2nd half price & after using them up Helvellyn a gave them to a friend. As they're tried & tested I've not bought another pair. P.s. I did buy a set from one of the German grocers but they weren't as good so were returned...

August 25, 2023
Unprompted review
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Reply from Millets - Middlesbrough

Hello Wajid,

Thank you for taking the time to leave a review.

It's great to hear that after trying and testing a pair of walking poles you then gifted a pair to a friend.

We do look forward to having you shop with us again soon.

Emma,
Millets Online Review Team.

Rated 5 out of 5 stars

Really good service

Really good service. The staff were knowledgeable, approachable. They really worked hard to find things that were suitable for my needs

August 25, 2023
Unprompted review
Millets - Middlesbrough logo

Reply from Millets - Middlesbrough

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Little Store

Really friendly bunch of guys in Middlesbrough branch. Helpful and knowledgeable as well

August 22, 2023
Unprompted review
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Reply from Millets - Middlesbrough

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful, knowledgeable staff

Phoned the store to check on the availability of an item. When I attended the item was waiting at the till. Jonny, the shop assistant was very helpful and provided great advice in respect of other items I wished to purchase. Very helpful and knowledgeable staff. On the this visit I purchased a waterproof coat and ruck sac cover. Good quality products.

August 5, 2023
Unprompted review
Millets - Middlesbrough logo

Reply from Millets - Middlesbrough

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Attentive and knowledgeable staff

Attentive and knowledgeable staff. Most helpful with online ordering

July 27, 2023
Millets - Middlesbrough logo

Reply from Millets - Middlesbrough

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Bought a pair of boots and shoes today…

Bought a pair of boots and shoes today 07/08/23. Staff were both helpful n informative of the type of footwear that would best suit my need. Thank you James & Sam 😊

August 7, 2023
Unprompted review
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Reply from Millets - Middlesbrough

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 2 out of 5 stars

One of the tables was smashed on the…

One of the tables was smashed on the corner

August 5, 2023
Millets - Middlesbrough logo

Reply from Millets - Middlesbrough

HI Susan.
Thank you for taking the time to contact us with your review and for bringing this to our attention. 

I am sorry your item arrived damaged.

We can definitely get this looked in to for you.

please email us at onlinereviews@jdsports.co.uk and include your review reference number #TP38770 in the subject and contents of your email. 
Please also include your order number, full name and billing address and we can look into this for you. 

Thanks, 
Sam, 
Millets Online Review Team. 





Rated 5 out of 5 stars

Sam knows his stuff

Sam was very knowledgeable and honest when we asked his advise on walking boots. It wasn't about trying to sell us the most expensive ones he wanted to know what are requirements were. He was very clued up and helpful resulting in my partner buying a pair of boots when he didn't even go in to buy some, I did!

July 30, 2023
Unprompted review
Millets - Middlesbrough logo

Reply from Millets - Middlesbrough

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great friendly staff

Great friendly staff, purchased two items and was helped all the way.
Thank you to the two young lads in there that were so helpful. 10 out 10
I will be giving Millets first visit next time weather it's on line or in person.

July 24, 2023
Unprompted review
Millets - Middlesbrough logo

Reply from Millets - Middlesbrough

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 1 out of 5 stars

Ordered a tent

Ordered a tent, double airbed and rubber mallet was told 3-6 days for delivery on 14th July only mallet turned up had 2 delayed delivery messages and now courier has had it for 3 days and no notification of when it's coming, had to go out and buy another tent to be safe

July 23, 2023
Millets - Middlesbrough logo

Reply from Millets - Middlesbrough

Hello Nikki,

Thank you for taking the time to leave a review.

I am sorry to hear that you have not received your order as expected and I can understand how disappointing this must be.

If you would like to discuss this further please contact us at onlinereviews@millets.co.uk quoting your review reference as the subject TP37565 and provide your order number, full name, and billing address so we can assist you with this further.

Regards,

Ellie,

Millets Online Reviews Team.

Rated 5 out of 5 stars

The staff were kind and helpful

The staff were kind and helpful, very easy transaction. I would highly recommend this store.

July 21, 2023
Unprompted review
Millets - Middlesbrough logo

Reply from Millets - Middlesbrough

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

Very good service!

Called in for some new work boots and the experience was very good. I was greeted politely upon entering the store. I knew what I was looking for and the assistant brought the products I wanted to try quickly and seemed knowledgeable about them. I showed him I could get the same boots for a lot less somewhere else and he matched the price and knocked off and additional 10%. My transaction was concluded quickly and ai left the store with nothing but good impressions and thoughts about my experience of shopping there. I would definitely return to purchase further items in the future.

July 7, 2023
Unprompted review
Millets - Middlesbrough logo

Reply from Millets - Middlesbrough

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Really helpful staff that go out of…

Really helpful staff that go out of their way to help! Thanks Sonny.

July 2, 2023
Unprompted review
Millets - Middlesbrough logo

Reply from Millets - Middlesbrough

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Staff are always knowledgeable and…

Staff are always knowledgeable and welcoming. No name on receipt but I got served by 007 funnily enough if that helps management direct the feedback appropriately. Experience today was great, staff helped me find a cooler and explained the different options - just very friendly and professional.

July 3, 2023
Unprompted review
Millets - Middlesbrough logo

Reply from Millets - Middlesbrough

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Two very helpful young chap's…

Two very helpful young chap's who greeted me upon entering the store. I didn't waste much time looking around as I had a good idea what I was after. I explained and was shown a couple of items, one of which was Ideal.
Sam served me at the till and I'd definitely visit this store again.

June 27, 2023
Unprompted review
Millets - Middlesbrough logo

Reply from Millets - Middlesbrough

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Popped into Millets Middlesbrough I…

Popped into Millets Middlesbrough I needed a Pac A Mac
Two male members of staff were alerted to a group of shoplifters that were about - but tho they were keeping their eyes peeled regarding the security they sorted me out -
Most helpful polite professional - well done lads

June 9, 2023
Unprompted review
Millets - Middlesbrough logo

Reply from Millets - Middlesbrough

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

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