Ruby was really helpful negotiating the sometimes confusing world of quality footwear. I must have tried 6 pairs which Ruby patient fetched for me. Ended up getting 2 pairs!! Brilliant service. Tha... See more
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Needed to return online purchase & exchange for different size. Phoned Millets Southend, they happily put the new size aside for me. All the staff were extremely friendly, helpful, efficient & had gr... See more
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Local store with lots of choice. Good prices and special offers. Staff are knowledgeable regarding things like breathability and waterproof products. Amy gave good advice in choosing some new walking... See more
Company replied
Always love visiting this shop! Great choice of outdoor clothing and accessories, with various brands and good prices. Staff are friendly and helpful. There’s a sale on now so got particularly good... See more
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Company details
About Millets - Southend
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
4/19 York Road, SS1 2BH, Southend, United Kingdom
- 01702 418316
4.9
Excellent
495 reviews
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We had a very efficient smiling Amy…
We had a very efficient smiling Amy help us with the selection of our two Berghaus jackets and explained the different types. A really nice purchase
October 14, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Nice polite service this morning here…
Nice polite service this morning here in Southend on Sea. Looking for and bought a walking coat. Sarah was very helpful too.
October 3, 2024
Unprompted review
Reply from Millets - Southend
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Reply from Millets - Southend
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Great variety of clothes and excellent customer service
Great variety of clothes, with full clothing range.
We were in the store quite a while and receive a brilliant, knowlegable service from Amy, Ruby and Stephen.
Nice to be able to come into a store and not have to shop online and receive 1 2 1 customer service
September 29, 2024
Unprompted review
Reply from Millets - Southend
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Our experience at Millets made our…
Our experience at Millets made our visit worthwhile.
Sarah the assistant couldn’t do enough for us and was very helpful and knowledgeable. She was very patient with us and nothing was too much trouble.
I would highly recommend them for all outdoor wear and shoes
September 26, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great service from Amy
September 23, 2024
Unprompted review
Reply from Millets - Southend
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Josh was extremely helpful &…
Josh was extremely helpful & knowledgeable. Helping me buy the right items for my son’s trip. Thanks!
September 21, 2024
Unprompted review
Reply from Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Good experience with helpful staff…
Good experience with helpful patient staff. Josh helped me select a new pair of hiking boots and accessories. Would definitely recommend.
September 21, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Excellent service
Excellent service, Sarah served us. Good selection.
September 18, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Helpful friendly staff
I had to return a gilet that I had purchased in April from Millets in Southend on sea, was served by Zoe the manager and another assistant, amazing service, so helpful and friendly, would recommend this shop if you want friendly personal service, they both went above and beyond to be of assistance, love this shop!
September 17, 2024
Unprompted review
Reply from Millets - Southend
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Fantastic shop
Fantastic shop! Been around as long as Gods dog. Always friendly and helpful at my store in Southend-on-sea and every other of their stores I’ve visited for that matter. This morning I purchased a tent and got a great deal and was very happy with the customer service (something that is increasingly scarce these days).
Long live Millets!
September 17, 2024
Unprompted review
Reply from Millets - Southend
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Good quality walking boots
Good quality walking boots. Will come back again.
September 15, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Excellent service
Excellent service with great suggestions and advice from Josh. Great setup and stock availability.
September 14, 2024
Unprompted review
Reply from Millets - Southend
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Josh, a very helpful member of staff
Very helpful advice and fitting of a backpack for my daughters duke of edinburgh
September 14, 2024
Unprompted review
Reply from Millets - Southend
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great selection of products
Great selection of products. Found all I needed for a long trek and staff on hand to help with choosing the right products
September 8, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for choosing to shop with us and thanks for your review.
Thanks again for your time,
Millets Customer Care Team
Josh was very helpful and patient…
Josh was very helpful and patient whilst we chose some new boots. Very friendly service.
September 8, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Josh gave us great advice about walking…
Josh gave us great advice about walking shoes and took his time to help us fully. Good store with plenty of options for cost and quality
September 8, 2024
Unprompted review
Reply from Millets - Southend
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Ruby provided great service
Ruby had lots of patience, with all the different styles of walking boots that we tried. She provided helpful advice.
September 7, 2024
Unprompted review
Reply from Millets - Southend
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Found everything we were looking for…
Found everything we were looking for today, excellent. Thank you Ruby and Team.
September 7, 2024
Unprompted review
Reply from Millets - Southend
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Amy and Josh at the Southend store were…
Amy and Josh at the Southend store were extremely helpful. Gave good advice on suitable walking boots
September 7, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
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