Ruby was really helpful negotiating the sometimes confusing world of quality footwear. I must have tried 6 pairs which Ruby patient fetched for me. Ended up getting 2 pairs!! Brilliant service. Tha... See more
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Needed to return online purchase & exchange for different size. Phoned Millets Southend, they happily put the new size aside for me. All the staff were extremely friendly, helpful, efficient & had gr... See more
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Local store with lots of choice. Good prices and special offers. Staff are knowledgeable regarding things like breathability and waterproof products. Amy gave good advice in choosing some new walking... See more
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Always love visiting this shop! Great choice of outdoor clothing and accessories, with various brands and good prices. Staff are friendly and helpful. There’s a sale on now so got particularly good... See more
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Company details
About Millets - Southend
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
4/19 York Road, SS1 2BH, Southend, United Kingdom
- 01702 418316
4.9
Excellent
495 reviews
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Reply from Millets - Southend
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
We had Liam as a helper and he was very…
We had Liam as a helper and he was very helpful at picking out shoes for DOFE
February 23, 2025
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Stephen and Ruby were very helpful in…
Stephen and Ruby were very helpful in the Southend store especially as it was my first time skiing
February 15, 2025
Unprompted review
Great service and help from Amy and…
Great service and help from Amy and Stephen
February 5, 2025
Unprompted review
Sales assistant very patient and…
Sales assistant very patient and helpful in finding me the right walking boots
February 3, 2025
Unprompted review
Fantastic Prices and Great Service
Fantastic prices and great service from Stephen and Ruby. They were busy when we visited but they took time to help us with our purchases.
February 1, 2025
Unprompted review
A Southend experience…
A very courteous and with a smile lady member of staff gives an added pleasent experience to the shopper.
January 29, 2025
Unprompted review
Great customer service.
The advice and customer service l received from Lisa at the Southend store was tremendous.
January 28, 2025
Unprompted review
Great service and friendly staff
January 23, 2025
Unprompted review
Nice friendly staff
Nice friendly staff, fully stocked of items. No issues
January 23, 2025
Unprompted review
I was served by Sarah at the Southend…
I was served by Sarah at the Southend branch and what a breath of fresh air she was! Sarah was friendly and extremely helpful from the off.Listening, guiding me without being pushy, after I explained I was looking to getting back to hill walking/longer walking after a recovering hip replacement.So thank you 🙏
January 22, 2025
Unprompted review
Great service from Stephen
Great service from Stephen
He was very patient and offered some great advice
We were left to make our decision with his experienced support
The store had a good variety of shoes for us to try
January 16, 2025
Unprompted review
Very helpful staff
Very helpful staff. Lovely to be able to ask for advice rather than having to order online, unseen.
January 15, 2025
Unprompted review
Splendid service from Amy Liam and…
Splendid service from Amy Liam and Ruby. They all really helped us and had very good knowledge of the products.
January 11, 2025
Unprompted review
Excellent service
Excellent service. Found everything we needed. Special mention to Amy who was fab!!
January 3, 2025
Unprompted review
Everything was very reasonably priced…
Everything was very reasonably priced with lots of selection. Amy the assistant in the Southen branch was very well informed and very helpful
December 21, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Great website and fast delivery with…
Great website and fast delivery with exchanges being no problem.
November 19, 2024
Reply from Millets - Southend
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Happy with goods and arrived in time.
November 1, 2024
Reply from Millets - Southend
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Always very helpful and efficient
Always very helpful and efficient. My first stop for travel and hiking wear
October 22, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
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