Ruby was really helpful negotiating the sometimes confusing world of quality footwear. I must have tried 6 pairs which Ruby patient fetched for me. Ended up getting 2 pairs!! Brilliant service. Tha... See more
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Needed to return online purchase & exchange for different size. Phoned Millets Southend, they happily put the new size aside for me. All the staff were extremely friendly, helpful, efficient & had gr... See more
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Local store with lots of choice. Good prices and special offers. Staff are knowledgeable regarding things like breathability and waterproof products. Amy gave good advice in choosing some new walking... See more
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Always love visiting this shop! Great choice of outdoor clothing and accessories, with various brands and good prices. Staff are friendly and helpful. There’s a sale on now so got particularly good... See more
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Company details
About Millets - Southend
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
4/19 York Road, SS1 2BH, Southend, United Kingdom
- 01702 418316
4.9
Excellent
495 reviews
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Ultra marathon kit list shopping made easy
Came in with very limited and very specific requirements for an ultra marathon I’m running in a few days. Lisa jumped straight in reading my kit list, rushing around to get me everything I needed and saved me loads of time browsing. Time I didn’t have. Sorted me everything I needed in 30 minutes which was incredible. Great products but just fabulous customer service. Thank you Lisa.
October 29, 2025
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Great range of products at great prices…
Great range of products at great prices and they even gave me a discount. The staff are super helpful and even put something to one side when I phoned them.
October 24, 2025
Unprompted review
Reply from Millets - Southend
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Sarah, Bunny and Stephen are great.
Sarah, Bunny, and Stephen were a great help. Great range of products in Southend millets, came in looking for a goretex coat and they pointed me straight to the berghaus maitland. Also came away with a couple fleeces. Thanks guys!
October 22, 2025
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Excellent Staff
I visited this store today & was served by Liam & Bunny. Very knowledgeable staff & extremely helpful. Excellent customer service & will definitely revisit this store for future outdoor equipment purchases.
October 18, 2025
Unprompted review
Reply from Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Fantastic customer service
We popped in today for a browse for an upcoming trip. We were helped by Bunny and Liam whose expertise friendliness and helpfulness meant we purchased today and left with all we needed. Excellent and attentive costumer service and a real credit to Millets. Thanks guys. Great job x
October 18, 2025
Unprompted review
Reply from Millets - Southend
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
The lady that served me in the Southend…
The lady that served me in the Southend on sea branch Bunny helped us very much and nothing was too much problem.
Very happy with the service . We will be back
August 26, 2025
Unprompted review
Reply from Millets - Southend
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great customer service
Would like to thank Elliot for his great service on our recent visit
We went in with no specific items in mind, and he took the time to show and demonstrate various products to us to make the right choice.
Even managed to find a 2nd item in stores which we required
Definitely recommend giving them a visit
August 9, 2025
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Great shop with really helpful ladies…
Great shop with really helpful ladies behind till .
Went above and beyond to make our purchases easy and convenient!
Left our good with shop while continued to shop in town. Once arrived outside with van the lady who served us was waiting in lobby with all our things ! Was a good load too !
Second time bought from here this year and each time has been really pleasant !
August 12, 2025
Unprompted review
Reply from Millets - Southend
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Very helpful and gave in depth…
Very helpful and gave in depth descriptions about the quality and how they work.
July 24, 2025
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great customer service and store
Great customer service and store. Sarah was so lovely and helpful with my purchases.
July 23, 2025
Unprompted review
Reply from Millets - Southend
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Great service from Ruby and got…
Great service from Ruby and got everything we needed.
July 20, 2025
Unprompted review
Reply from Millets - Southend
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Stephen was excellent
Stephen was excellent, extremely knowledgeable and friendly.
July 18, 2025
Unprompted review
Reply from Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I originally came in before and when…
I originally came in before and when returned I was remembered straight away.
Stephen and Ruby are really helpful. I will recommend for sure to people who require walking shoes and maps.
July 5, 2025
Unprompted review
Reply from Millets - Southend
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Stephen was incredibly helpful
Stephen was incredibly helpful with our entire shop.
My partner and I are moving to Cornwall and needed to outfit ourselves for the move.
10/10 service and would reccomend to anyone who needs outdoor clothes or gear
June 28, 2025
Unprompted review
Reply from Millets - Southend
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Rucksack fitting
Lisa and Elliot were really friendly and helpful, I went in to get a rucksack fitted for travelling and Lisa spent ages helping me try on different ones and decide which was best. Will be visiting again!
June 19, 2025
Unprompted review
Reply from Millets - Southend
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Super helpful staff
Super helpful staff. I come to buy equipment for my hike and the staff were so informative and assisted me. Felt extremely welcomed. Will be back before my next hike!!
May 1, 2025
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Was served by sarah at southend
Was served by sarah at southend. She was really helpful, advised the best shoes for my ankle injury abd found me a pair that were perfect. Looked up s8zes for coats for me too & helped advise best waterproof items. Great service
April 3, 2025
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
I visited today to buy clothing &…
I visited today to buy clothing & footwear for my first hike in April. Stephen was really helpful and was able to direct me to what rucksack would be best, raincoat & then boots. He had extensive knowledge of outdoor wear, having climbed mountains himself which was really useful! Thanks to Stephen, I am now fully prepared for my trip up Snowdon!
March 22, 2025
Unprompted review
Reply from Millets - Southend
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Very helpful and friendly staff
Very helpful and friendly staff that helped me buy the right equipment for my needs. Definitely would recommend.
March 10, 2025
Unprompted review
Reply from Millets - Southend
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great service and great products
March 10, 2025
Unprompted review
Reply from Millets - Southend
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
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