Ruby was really helpful negotiating the sometimes confusing world of quality footwear. I must have tried 6 pairs which Ruby patient fetched for me. Ended up getting 2 pairs!! Brilliant service. Tha... See more
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Needed to return online purchase & exchange for different size. Phoned Millets Southend, they happily put the new size aside for me. All the staff were extremely friendly, helpful, efficient & had gr... See more
Company replied
Local store with lots of choice. Good prices and special offers. Staff are knowledgeable regarding things like breathability and waterproof products. Amy gave good advice in choosing some new walking... See more
Company replied
Always love visiting this shop! Great choice of outdoor clothing and accessories, with various brands and good prices. Staff are friendly and helpful. There’s a sale on now so got particularly good... See more
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Company details
About Millets - Southend
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
4/19 York Road, SS1 2BH, Southend, United Kingdom
- 01702 418316
4.9
Excellent
495 reviews
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Quick service and friendly staff
May 19, 2024
Unprompted review
Reply from Millets - Southend
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Brilliant service!
Brilliant service! Lisa was awesome. Very knowledgeable. Last minute trip to Asia and she really saved the day. Thank you!
May 16, 2024
Unprompted review
Reply from Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
They had a good selection of shoes and…
They had a good selection of shoes and sandals so was able to buy the ones that I wanted. Saved me going to any other shops!
May 13, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Amy was super knowledgeable
Amy was super knowledgeable. Will definitely shop there again!
May 12, 2024
Unprompted review
Reply from Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great shopping experience
We needed some walking shoes and rucksack and we were able to get discounts on both. Very relaxed experience. Ruby served us and we had help from Josh too.
May 12, 2024
Unprompted review
Reply from Millets - Southend
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Best customer service
Best customer service. Noah very very helpful. Knowledgeable and answered all our questions very patient and helpful thank you
May 6, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great service & rangev
I needed new walking boots . Amy was very helpful giving really useful tips on lace tying and sizes .
Also bought sleeping bags .. Canada here we come.
Thanks Millets
May 4, 2024
Unprompted review
Reply from Millets - Southend
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Knowledgeable staff…
Amy was extremely helpful and knew the stock so I was able to make an expensive choice with confidence. Thank you.
April 27, 2024
Unprompted review
Reply from Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Amy was really helpful
Amy was really helpful, great pair of walking shoes.
April 27, 2024
Unprompted review
Reply from Millets - Southend
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Fantastic customer service from Josh…
Fantastic customer service from Josh and Lisa
April 25, 2024
Unprompted review
Reply from Millets - Southend
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Got everything we needed.Zoe who served…
Got everything we needed.Zoe who served us was absolutely brilliant! And provided fabulous advice.
April 20, 2024
Unprompted review
Reply from Millets - Southend
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Absolutely lovely experience
Absolutely lovely experience, both Amy and Noah were amazing and gave really good advice as to what to get and were both life savers. Made everything easy and stress free.
April 20, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Great customer service by Sarah
Great customer service by Sarah. Great store with great value items.
April 17, 2024
Unprompted review
Reply from Millets - Southend
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Stress free and easy
Stress free and easy thanks to Josh. Got what I needed for my big hike coming up. Great shop
April 16, 2024
Unprompted review
Reply from Millets - Southend
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Lovely people and really helpful
Lovely people and really helpful - very knowledgeable
April 12, 2024
Unprompted review
Reply from Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Sarah was super helpful and helped me…
Sarah was super helpful and helped me find the perfect shoe. Would totally recommend
April 10, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Amazing Josh great customer service
Amazing Josh great customer service
April 9, 2024
Unprompted review
Reply from Millets - Southend
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Reply from Millets - Southend
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Amy and Ruby were really knowledgeabe
Amy and Ruby were really knowledgeable and helpful. I would definitely recommend buying your outdoor gear here
April 9, 2024
Unprompted review
Reply from Millets - Southend
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service from Lisa hope you…
Great service from Lisa hope you continue in Southend!!
April 5, 2024
Unprompted review
Reply from Millets - Southend
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
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