Millets - Tenby Reviews 

319
TrustScore 5 out of 5

4.9

10 High Street, SA70 7EU Tenby, GB


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Rated 5 out of 5 stars

Visited this store today after seeing offers in the window, initially we were looking at beach dryrobes... The young ladies were ever so helpful and friendly asked could they help, said I was just... See more

Company replied

Rated 5 out of 5 stars

Apart from buying for the cooler shopping bags my cat has liked it in this hot weather with a little towel or blanket on top of it

Company replied

Rated 4 out of 5 stars

Popped in (22/5) to get some advice about a rucksack, disappointed with the fact that 3 young female member of staff on the till all having a gossip and too busy to help me and my wife. It was only wh... See more

Company replied

Rated 5 out of 5 stars

Thank you Martha for your time and patience selecting my walking shoes today. Also thanks for your great recommendation when I asked for a good coffee shop in town - Motleys was fantastic. So pleased... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Tenby

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

4.9

Excellent

TrustScore 5 out of 5

319 reviews

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4.9

All reviews

(319)

5,397 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff

September 4, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly and knowledgeable service

Bought some waterproofs as a gift, very helpful as always and reasonably priced products.

August 18, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service.

Excellent service from Stu (I believe it was Stu anyway) Sorted out several pairs of boots for my wife to try. Great service after the experience we had yesterday in Sports Direct Cardiff. To actually have someone to actually serve and assist was great. Will definitely go back again.

August 8, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

The sales assistant was very helpful and knowleablr

The sales assistant was very knowledgeable and helpful. I am very pleased with my purchase.

July 22, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

The lady who served me was Grace and…

The lady who served me was Grace and she was very pleasant and had a gorgeous smile. She was also extremely polite. I enjoyed my visit and my t-shirt bargain.

July 15, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Tenby store

Great effort made by the Tenby store to organise delivery of the chairs I wanted to home, Thanks Emily

July 16, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

I returned a pair of Scarpa boots I…

I returned a pair of Scarpa boots I bought online from Ultimate outdoors as they sent me the wrong product.
I Was served by Martha, she was very professional, polite, patient and very efficient which made what I thought would be a difficult experience into a very pleasant one. As a result of this experience I decided to go back to the store and try some other hiking boots and was served by Emily who was also very helpful and displayed the same traits as Martha which helped secure my purchase.

July 11, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly helpful staff member Diana

July 5, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Fantastic customer service

Martha was fantastic when it came to talking about hiking boots, she was lovely and informative. I've tried a few other stores and they weren't able to help as much. Very impressed.

May 29, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you for your help with my…

Thank you for your help with my rucksack Eva!

May 11, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Lovely friendly helpful staff

Lovely friendly helpful staff. Diana was great. Thank you

May 5, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Visited Tenby store for trecking sandals

Visited Tenby store for trecking sandals
Amazing service with a smile from the wonderful Diana
Thankyou so much, my feet are singing

May 4, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Great patience and service

Having recently moved to the area we needed wellies for the family. We visited Tenby for the first time and came across this store. The prices were better than local competitors which led
us to this store. After a short while browsing we had the fortunate assistance of Diana.
Finding the correct sized wellies for all took a bit of time, but despite multiple trips upstairs to find the right sizes for us all, we left very happy with the great service and prices paid. A wonderful example of attention to detail and warm customer service. 5*

April 26, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly staff.so helpful

Friendly staff.so helpful. Allowed dogs in tje Tenby branch and had doggie treats available.
Nothing was too much trouble

April 19, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you

Thank you, lovely and very cooperative service from MARTHA 💯🤩

April 5, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Millets Tenby saved our holiday!

Camping in April is always a risk but we didn't expect 55mph winds and a met office rain warning. One of our tents totally failed and we needed a replacement, pronto. I rang around and spoke to the brilliant Martha at Millets in Tenby. She let me know what tents they had in stock and kindly agreed to hold the last 6 man tent they had for us. When we arrived at the store, we could not have asked for better service. Martha could not do enough for us and pointed us to all of the things we needed to replace. The online promotion was honoured in store and we walked out with a new tent and having made an online order with next day delivery for the footprint and carpet which weren't available in store. Without this Millets store, and Martha, we would have been heading home. I'm pleased to say that we're still on holiday enjoying the new tent (that survived a second night of 55mph winds)!

April 15, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

New summer trainers

Today I needed new trainers and had a great experience when I was served by Vanessa in your Tenby store , she was very helpful and was able to get the shoes I needed

April 9, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service at the Tenby store

Great service from Diana at the Tenby store buying walking boots. Helpful advice, warm and friendly. Reminded me of discount with Ramblers membership card!

April 8, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Needed to exchange a t-shirt

Needed to exchange a t-shirt, but they didn't have my size in stock, so Martha was extremely helpful and gave me a refund.
Can't fault the service.
I'll be back when new stock comes in.
Neil, Tenby.

March 21, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Grace and Martha helped us greatly with…

Grace and Martha helped us greatly with our travel purchases. Very helpful and knowledgeable. A pleasure to shop with you.

March 16, 2025
Unprompted review
Millets - Tenby logo

Reply from Millets - Tenby

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

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