Visited this store today after seeing offers in the window, initially we were looking at beach dryrobes... The young ladies were ever so helpful and friendly asked could they help, said I was just... See more
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Apart from buying for the cooler shopping bags my cat has liked it in this hot weather with a little towel or blanket on top of it
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Popped in (22/5) to get some advice about a rucksack, disappointed with the fact that 3 young female member of staff on the till all having a gossip and too busy to help me and my wife. It was only wh... See more
Company replied
Thank you Martha for your time and patience selecting my walking shoes today. Also thanks for your great recommendation when I asked for a good coffee shop in town - Motleys was fantastic. So pleased... See more
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Company details
About Millets - Tenby
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
10 High Street, SA70 7EU, Tenby, United Kingdom
- 01834 820160
4.9
Excellent
319 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great service from Stuart today
Great service from Stuart today. Very helpful
October 11, 2024
Unprompted review
Reply from Millets - Tenby
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Dry Robe purchase
I purchased a dry robe and Vanessa was really helpful in explaining the pricing system as there was more than one version.
October 3, 2024
Unprompted review
Reply from Millets - Tenby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Walking shoes for my duaghter
Went to get some walking shoes for my 13 year old daughters scout walks. Venessa found the perfect pair at a great price. Happy daughter = happy dad!!
August 30, 2024
Unprompted review
Reply from Millets - Tenby
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Very helpful when prompted
Very helpful when prompted. Well done Emily
August 6, 2024
Unprompted review
Reply from Millets - Tenby
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Brilliant service from Martha and Stuart
Thanks Martha and Stuart for excellent service today when I bought a jacket. Both very kind and helpful, and I really appreciated you going above and beyond! Thanks again!
September 6, 2024
Unprompted review
Reply from Millets - Tenby
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Very helpful staff
Very helpful staff, Martha helped us with wetsuit fittings. Lovely customer service
September 2, 2024
Unprompted review
Reply from Millets - Tenby
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
No rush
No rush, try them on, in the store room? No problem.
Thank you for great service Emily, in Tenby :-)
August 27, 2024
Unprompted review
Reply from Millets - Tenby
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Outstanding customer service
Went into Millets at Tenby yesterday to buy a waterproof rucksack. Martha was extremely helpful and explained that it was better to have a rucksack plus a waterproof cover to ensure our things stayed dry. We chose a rucksack which was an excellent price, reduced by £50, and bought a waterproof cover for it which was half price when we got to the till as we had bought it with a rucksack. We were very pleased with the prices but the whole shopping experience was outstanding due to the lovely Martha who was friendly and helpful and gave excellent advice. She was extremely professional and made us feel very welcome and valued. Thank you Martha!
August 25, 2024
Unprompted review
Reply from Millets - Tenby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Great service
Great service, couldnt be more helpful, thank you very much!
August 23, 2024
Unprompted review
Reply from Millets - Tenby
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Emily was very knowledgeable and…
Emily was very knowledgeable and helpful, very polite and professional a very pleasant experience
August 19, 2024
Unprompted review
Reply from Millets - Tenby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Friendly
Friendly, helpful and knowledgeable staff. Helped me make up my mind and left me feeling confident with the decision 😌
August 13, 2024
Unprompted review
Reply from Millets - Tenby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly, polite service
Friendly, helpful and polite service today - found our item and very happy with it. Good quality and a good price, will def return again thank you.
August 12, 2024
Unprompted review
Reply from Millets - Tenby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Amazing Equipment
Amazing Equipment Everything u need for wildcamping and great staff all with smile thanks for the help Grace
August 1, 2024
Unprompted review
Reply from Millets - Tenby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
I would like to say what a wonderful members of staff, especially Martha
I would like to say what a wonderful and very helpful member of staff in Tenby store Martha. Gave me lots of information I needed about my purchase. Listened to what I needed and found the right shoe for me.
August 4, 2024
Unprompted review
Reply from Millets - Tenby
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Great advice from Stu who helped us…
Great advice from Stu who helped us choose a paddle board. It made our holiday!
July 29, 2024
Unprompted review
Reply from Millets - Tenby
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
We have been in three times this week
We have been in three times this week. We have been helped and advised with all of our paddle boarding needs. Very friendly, excellent service.
August 7, 2024
Unprompted review
Reply from Millets - Tenby
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
What a fabulous young lady called Emily…
What a fabulous young lady called Emily I see by my receipt.
She saw us looking at summer shoes and came over smiling offering us to sit and try shoes on, her patience was amazing, back and forth she went until she fitted us both out with perfect fitting footwear. My partner ended up with Ladies ones as his feet are only an 8 but they were all too long in the men’s sizes. The ladies ones were perfect in a size 6.
Keep smiling Emily you will go a long way with your people skills.
August 6, 2024
Unprompted review
Reply from Millets - Tenby
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Vauessa' excellent customer care
Vauessa surved me and his care and help was excellent. He even made sure that I got excellent value for money.
August 5, 2024
Unprompted review
Reply from Millets - Tenby
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Great service
Great service, even opened 2 minutes early for me, thank you
July 31, 2024
Unprompted review
Reply from Millets - Tenby
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Martha in Tenby Millets was extremely…
Martha in Tenby Millets was extremely helpful and sorted us out with two new sleeping bags, lovely well stocked shop with friendly staff.
July 14, 2024
Unprompted review
Reply from Millets - Tenby
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
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