Millets - Tunbridge Wells Reviews 

483
TrustScore 5 out of 5

4.9

3/7 Camden Road, TN1 2PS Tunbridge Wells, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was served by Chloe at tunbridge wells. Really excellent service. She explained her knowledge of walking boots, socks and trousers and was exceptionally helpful when serving me. I felt my needs wer... See more

Company replied

Rated 5 out of 5 stars

Served by Daisy on Saturday to buy some hiking boots. Really excellent customer service. Really knew her stuff. Knew all the differences between brands / models of boots. Made good recommendations, di... See more

Company replied

Rated 3 out of 5 stars

Brought a waterproof jacket on the 27th June, wore it the following Tuesday when it rained for about 25 mins and the colour had transferred onto a new white shirt underneath. Went straight up to store... See more

Company replied

Rated 5 out of 5 stars

Visited this shop previously and received great service. Visited today specifically for advice & guidance on walking boots and some other items required. Was served by Aria who was approachable, frie... See more


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Tunbridge Wells

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 3/7 Camden Road, TN1 2PS, Tunbridge Wells, United Kingdom

  • 01892 574891

4.9

Excellent

TrustScore 5 out of 5

483 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(483)

5,481 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aria was really helpful

February 10, 2024
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Aria at the store was super helpful and…

Aria at the store was super helpful and chatted in an authentic way, never tried to push a sale, just listened to what I needed and answered all my questions with confidence and honesty. Left with a pair of walking boots and socks at a bargain sale price. Thanks!

February 3, 2024
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staffLooking for several things and a bit…

Looking for several things and a bit confused about what we actually needed! Store was clean and tidy. Aria offered us assistance, helped us with the information we needed and made a slightly stressful shopping trip pleasurable!Thank you Aria- you are a star!

January 10, 2024
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

I was served by Aria in your Tunbridge…

I was served by Aria in your Tunbridge Wells branch today.
Aria was courteous, attentive and helpful with my purchase.

January 4, 2024
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Aria went out of his way to be so…

Aria in Tunbridge Wells went out of his way to be so helpful which made our experience in store exceptionally enjoyable. Thank you.

January 2, 2024
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Went in as I had ordered a coat online that was too large. The coat I wanted was not in stock but I was assisted by getting a refund for the coat and then ordering a new one to be delivered to me at the same price. Aria at the counter was extremely helpful.

December 28, 2023
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

efficient and helpful

In store ordering and free delivery to my door is a fantastic service. The parcel arrived within 48 hours and the trousers were as ordered. Happy customer!

December 28, 2023
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

I was greeted pleasantly as I entered…

I was greeted pleasantly as I entered and allow to browse for a couple of minutes. Then was approached by a lovely young man whom enquired if I required any assistance, he was very helpful and had lots of advice an knowledge about the shoes I wanted to buy for my husband. Nothing was too much trouble and will definitely be back so thank you Aria.

December 11, 2023
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Aria was extremely knowledgeable and…

Aria was extremely knowledgeable and helpful. And very patient with me as a tried a heap of boots on!

December 13, 2023
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Fabulous customer service

Good choice of products and fantastic customer service from Aria. Gave us plenty of space and time to make a decision. No pressure and lots of good advice. Very professional, friendly service, couldn't have been a better experience!

December 16, 2023
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, and selection. Aria was brilliant. He was very knowledgeable and welcoming. The best retailer by far.

December 15, 2023
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Aria

Aria, in Tunbridge Wells, really helpful and friendly. Ordered a product on my behalf and saved me p&p.

December 13, 2023
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

More great customer service from…

More great customer service from Millets. Aria was so patient as I struggled to figure out the right size boot, with the perfect ratio of offering help and leaving me to my own thoughts. Then he explained boot care to me, answering all my questions and general confusion. (I was not having a great brain day! 😆) As a result I feel happy with my purchase and confident in its use. Honestly, I wouldn’t shop for outdoor gear anywhere else.

December 9, 2023
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Fantastic service and help from Aria

Fantastic service and help from Aria. Really knowledgable - spent time talking through boot options and helped me find exactly the right pair. Great guy. Great prices too!

November 25, 2023
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Rucksack buying experience

I came in looking for a good rucksack to go hiking with. Found the perfect one quickly and it was a very reasonable price. Staff were very friendly. I was served by Aria. Would definitely use this shop again.

November 13, 2023
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

The two men in the shop Sam and Matt…

The two men in the shop Sam and Matt were extremely helpful and informative...I bought some Wellington boots because of their help...Will be going back for a jacket aswell to your shop! There are different shops but yours has been the most knowledgeable and helpful! Thank you! Jamie Johnson

November 10, 2023
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Aria was unbelievably helpful and…

Aria was unbelievably helpful and walked me through all the best options for hiking / camping. Could not have asked for better customer service

November 8, 2023
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent selection & service

Excellent selection, easy to find exactly what I needed and really friendly staff when I got to the till

October 29, 2023
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Sam and Alex so helpful

Sam and Alex so helpful, I bought exactly what I wanted, thanks to them. Great service today.

October 31, 2023
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful staff

Aria and the other staff were very friendly and helpful. Well stocked store, easily accessible location.

October 21, 2023
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look