I was served by Chloe at tunbridge wells. Really excellent service. She explained her knowledge of walking boots, socks and trousers and was exceptionally helpful when serving me. I felt my needs wer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I was served by Chloe at tunbridge wells. Really excellent service. She explained her knowledge of walking boots, socks and trousers and was exceptionally helpful when serving me. I felt my needs wer... See more
Company replied
Served by Daisy on Saturday to buy some hiking boots. Really excellent customer service. Really knew her stuff. Knew all the differences between brands / models of boots. Made good recommendations, di... See more
Company replied
Brought a waterproof jacket on the 27th June, wore it the following Tuesday when it rained for about 25 mins and the colour had transferred onto a new white shirt underneath. Went straight up to store... See more
Company replied
Visited this shop previously and received great service. Visited today specifically for advice & guidance on walking boots and some other items required. Was served by Aria who was approachable, frie... See more
Written by the company
3/7 Camden Road, TN1 2PS, Tunbridge Wells, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aria at the store was super helpful and chatted in an authentic way, never tried to push a sale, just listened to what I needed and answered all my questions with confidence and honesty. Left with a pair of walking boots and socks at a bargain sale price. Thanks!

Reply from Millets - Tunbridge Wells
Looking for several things and a bit confused about what we actually needed! Store was clean and tidy. Aria offered us assistance, helped us with the information we needed and made a slightly stressful shopping trip pleasurable!Thank you Aria- you are a star!

Reply from Millets - Tunbridge Wells
I was served by Aria in your Tunbridge Wells branch today.
Aria was courteous, attentive and helpful with my purchase.

Reply from Millets - Tunbridge Wells
Aria in Tunbridge Wells went out of his way to be so helpful which made our experience in store exceptionally enjoyable. Thank you.

Reply from Millets - Tunbridge Wells
Went in as I had ordered a coat online that was too large. The coat I wanted was not in stock but I was assisted by getting a refund for the coat and then ordering a new one to be delivered to me at the same price. Aria at the counter was extremely helpful.

Reply from Millets - Tunbridge Wells
In store ordering and free delivery to my door is a fantastic service. The parcel arrived within 48 hours and the trousers were as ordered. Happy customer!

Reply from Millets - Tunbridge Wells
I was greeted pleasantly as I entered and allow to browse for a couple of minutes. Then was approached by a lovely young man whom enquired if I required any assistance, he was very helpful and had lots of advice an knowledge about the shoes I wanted to buy for my husband. Nothing was too much trouble and will definitely be back so thank you Aria.

Reply from Millets - Tunbridge Wells
Aria was extremely knowledgeable and helpful. And very patient with me as a tried a heap of boots on!

Reply from Millets - Tunbridge Wells
Good choice of products and fantastic customer service from Aria. Gave us plenty of space and time to make a decision. No pressure and lots of good advice. Very professional, friendly service, couldn't have been a better experience!

Reply from Millets - Tunbridge Wells
Brilliant service, and selection. Aria was brilliant. He was very knowledgeable and welcoming. The best retailer by far.

Reply from Millets - Tunbridge Wells
Aria, in Tunbridge Wells, really helpful and friendly. Ordered a product on my behalf and saved me p&p.

Reply from Millets - Tunbridge Wells
More great customer service from Millets. Aria was so patient as I struggled to figure out the right size boot, with the perfect ratio of offering help and leaving me to my own thoughts. Then he explained boot care to me, answering all my questions and general confusion. (I was not having a great brain day! 😆) As a result I feel happy with my purchase and confident in its use. Honestly, I wouldn’t shop for outdoor gear anywhere else.

Reply from Millets - Tunbridge Wells
Fantastic service and help from Aria. Really knowledgable - spent time talking through boot options and helped me find exactly the right pair. Great guy. Great prices too!

Reply from Millets - Tunbridge Wells
I came in looking for a good rucksack to go hiking with. Found the perfect one quickly and it was a very reasonable price. Staff were very friendly. I was served by Aria. Would definitely use this shop again.

Reply from Millets - Tunbridge Wells
The two men in the shop Sam and Matt were extremely helpful and informative...I bought some Wellington boots because of their help...Will be going back for a jacket aswell to your shop! There are different shops but yours has been the most knowledgeable and helpful! Thank you! Jamie Johnson

Reply from Millets - Tunbridge Wells
Aria was unbelievably helpful and walked me through all the best options for hiking / camping. Could not have asked for better customer service

Reply from Millets - Tunbridge Wells
Excellent selection, easy to find exactly what I needed and really friendly staff when I got to the till

Reply from Millets - Tunbridge Wells
Sam and Alex so helpful, I bought exactly what I wanted, thanks to them. Great service today.

Reply from Millets - Tunbridge Wells
Aria and the other staff were very friendly and helpful. Well stocked store, easily accessible location.

Reply from Millets - Tunbridge Wells
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.