Millets - Tunbridge Wells Reviews 

483
TrustScore 5 out of 5

4.9

3/7 Camden Road, TN1 2PS Tunbridge Wells, GB


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Rated 5 out of 5 stars

I was served by Chloe at tunbridge wells. Really excellent service. She explained her knowledge of walking boots, socks and trousers and was exceptionally helpful when serving me. I felt my needs wer... See more

Company replied

Rated 5 out of 5 stars

Served by Daisy on Saturday to buy some hiking boots. Really excellent customer service. Really knew her stuff. Knew all the differences between brands / models of boots. Made good recommendations, di... See more

Company replied

Rated 3 out of 5 stars

Brought a waterproof jacket on the 27th June, wore it the following Tuesday when it rained for about 25 mins and the colour had transferred onto a new white shirt underneath. Went straight up to store... See more

Company replied

Rated 5 out of 5 stars

Visited this shop previously and received great service. Visited today specifically for advice & guidance on walking boots and some other items required. Was served by Aria who was approachable, frie... See more


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Tunbridge Wells

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 3/7 Camden Road, TN1 2PS, Tunbridge Wells, United Kingdom

  • 01892 574891

4.9

Excellent

TrustScore 5 out of 5

483 reviews

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4.9

All reviews

(483)

5,373 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exchanged a pair of Berghaus Hillwalker…

Exchanged a pair of Berghaus Hillwalker boots,originally purchased in Blacks canterbury.
Not in stock at Blacks tun.wells so redirected to Milletts on Camden rd.
Received much friendlier and more helpful,patient service here. The staff member concerned,Jonah,was a credit to the company and put me in a good,relaxed mood as i tried various sizes on. Customer service as it should be !,

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I received excellent service from Jonah when buying a new pair of walking boots. I would certainly recommend Millets, Tunbridge Wells, to family and friends.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great professional service

December 29, 2024
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service and advice given

Excellent service and advice given. Aria was very helpful giving his own experience of using the product.

December 13, 2024
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Aria was excellent

Aria was excellent. He solved a “return” problem and helped find a very suitable alternative for my wife. Very polite, with clear explanations…… what a pleasure to shop at Millets in Tunbridge Wells.

December 21, 2024
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service from in store staff…

Great service from in store staff member, he even managed to give a colleague some training on the process without any inconvenience to myself, followed by a super fast delivery of the order. First class all round.

December 25, 2024
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service by Aria

Excellent service, very helpful re sizing of men's jackets. Purchased item was folded with great care.

December 21, 2024
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Aria served me today and provided fantastic customer service, he was friendly, knowledgeable of the products, patient and went above and beyond to help, thank you Aria!

December 16, 2024
Unprompted review
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Reply from Millets - Tunbridge Wells

Estimado,

¡Gracias por tus comentarios!

¡Te deseamos un buen día!

Cordiales Saludos,
Servicio al cliente de JD Sports

Rated 5 out of 5 stars

Superb customer service

Superb. Chap in the shop Aria was brilliant. Great advice to me and my wife, always get a bargain when I go in. Great deals and friendly staff. What’s not to like! Thanks.

December 2, 2024
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Great service at Tunbridge Wells

Great service at the Tunbridge Wells branch. The manager, Aria, was very helpful and knowledgeable.

December 12, 2024
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Bought some ladies boots for my partner…

Bought some ladies boots for my partner and was served by Sam at Millets in Tunbridge Wells. What a spot on bit of service pretty rare to the often experienced indifference nowadays at some retailers. He was welcoming, helpful, patient and polite. We bought the product after trying many alternatives. It was a pleasurable experience and Millets are fortunate to have a great member of staff like him.

November 27, 2024
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Popped in. Bought boots

Jonah was very helpful when I decided to pop in to millets to check what walking boots they had. His patience and friendliness made it easy to decide to buy some boots I tried on.

December 5, 2024
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

Great helpful service

Great helpful service and product information provided by the staff

November 26, 2024
Unprompted review
Millets - Tunbridge Wells logo

Reply from Millets - Tunbridge Wells

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

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