Millets - Uckfield Reviews 

738
TrustScore 5 out of 5

4.9

136 High Street, TN22 1QR Uckfield, GB


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Rated 5 out of 5 stars

Went to get hiking shoes for my eldest son. Isaac was the assistant we talked to and he quickly got the right size and gave good advice for the fitting. Very professional yet easy to talk to. I always... See more

Company replied

Rated 5 out of 5 stars

I left a review for Ben at Uckfield Millets yesterday and I’m now leaving one for Isaac. So I had order two different size Merrell walking shoes and had them sent to Uckfield store to try on... See more

Company replied

Rated 5 out of 5 stars

Went in to purchase my husband a pair of walking trainers. We were served by Josh and who was very helpful, chatty and did not mind getting several pairs of different sized shoes out for my husband t... See more

Company replied

Rated 5 out of 5 stars

My son needed walking boots for his upcoming DofE and Simon was incredibly helpful and knowledgeable. He spent time with us asking questions, observing my sons natural stance and the way he walks (lea... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Uckfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 136 High Street, TN22 1QR, Uckfield, United Kingdom

  • 01825 701176

4.9

Excellent

TrustScore 5 out of 5

738 reviews

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4.9

All reviews

(738)

5,130 reviews in the last 12 months

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Rated 5 out of 5 stars

Isaac dealt with us professionally

Isaac dealt with us professionally, good product knowledge and not price pushy in any way. Isaac helped me purchase some waterproof Berghaus walking boots for my daily dog walk.
Thankyou

November 9, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Exceptional service and knowledge.

Exceptional service and knowledge from Simon whilst sorting out my husband’s new pair of walking boots.
Great to have this in our town.

November 6, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Brilliant customer service

I went into the Uckfield store to buy some boots for work, I am having trouble with painful feet and walking most of the day is not much fun. Phoenix served me and was really knowledgeable and helpful and gave me good options and even taught me how to tie my laces properly. I came away with some awesome Brasher boots which are super comfortable. Thank you Phoenix.

November 3, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Exceptional service in Uckfield store

We are visiting from Australia and was after a Berg Haus jacket,and luckily the Millet store in Uckfield had the jacket I was after in store. I was very happy with the service, the person who was serving was very friendly, attentive and knowledgeable about this particular jacket I was interested in. Unfortunately I was not able to buy the corresponding fleece in store but kindly I was directed which fleece would fit when I buy it on line. Awesome service and if I was visiting again I would definitely go to that particular store again.

October 30, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service from Isaac when…

Great customer service from Isaac when buying a pair of new walking boots. Some additional helpful advice from Simon too. Real team support in evidence. Quality product with a very attractive discounted price. Thanks guys.

October 26, 2024
Unprompted review
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Reply from Millets - Uckfield

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Phoenix and Simon are wonderful!!

Phoenix and Simon are such wonderful employees, they were so helpful and friendly when I went with my mum to buy a bag. It was an amazing experience and I would definitely recommend using Uckfield-Millets as the staff were so kind, knowledgeable and honest. It was great, 1000000%.

October 26, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Wow!

Wow! Been in today and bought some walking boots and Simon was amazing. A really friendly man with an incredible amount of knowledge on the products in the store. Thank you so much.

October 26, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Uckfield store, very helpful…

The Uckfield store has a very helpful and kind team on hand, not had one bad experience visiting ove the years! Keep up the great work!

October 24, 2024
Unprompted review
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Reply from Millets - Uckfield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from Simon

Excellent customer service from Simon, who helped me pick the right hiking boots I need for work.
Very knowledgable and generous with helpful tips and information.
High quality service, very happy.

October 19, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service by Simon advising on…

Excellent service by Simon advising on correct footwear.

October 15, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

The help and advice I received about…

The help and advice I received about the type of shoe I should have for the type of feet I have was second to none.

October 11, 2024
Unprompted review
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Reply from Millets - Uckfield

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Millets Uckfield for new boots

Millets Uckfield for new boots: knowledgeable, friendly, attentive, in sale, - easy! Thanks deserved.

October 16, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you Simon!!

Simon, really took the time to give us excellent service. He was very knowledgeable and gave me some great advice for the boots that I needed. I knew I wanted some that fitted correctly and were comfortable since they were my first ever pair and I really felt like he went above and beyond with such amazing service. He really is an asset to your Uckfield branch!! Nothing was too much trouble for Simon. Thanks again!!

October 16, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Nice shop

Nice shop, staff friendly but not pushy. When I did need help Pam was available and very knowledgeable, even pointing out the offers to save me a bit of money.
Excellent service

October 15, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

THANKS SIMON!

What a star Simon is, gave us great service and advice regarding size comfort and fit.
He really knows his stuff, we left Milletts completely satisfied.
Simon really is an excellent asset to your business, and a really nice guy.

October 10, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful

Phoenix was very helpful for our daughter as she found walking boots and a raincoat for her upcoming DofE expedition. Thank you.

October 13, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helpful, friendly staff

Very helpful and friendly staff in the uckfield branch. Really knowledgeable of the clothing they are selling. Phoenix was professional and very helpful.

October 12, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Happy customer

Lots of advice and made sure they had the size I requested. Nicely laid out store, easy to find products

September 30, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Extremely helpful even help my young…

Extremely helpful even help my young boy learn how to tie laces

October 1, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

The team at Uckfield are truly…

The team at Uckfield are truly brilliant every time I go and buy something they offer professional advice on any purchases. Everyone is knowledgable, friendly and genuinely treat you with respect and friendliness. Keep up the great work

September 29, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

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