Millets - Uckfield Reviews 

738
TrustScore 5 out of 5

4.9

136 High Street, TN22 1QR Uckfield, GB


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Rated 5 out of 5 stars

Went to get hiking shoes for my eldest son. Isaac was the assistant we talked to and he quickly got the right size and gave good advice for the fitting. Very professional yet easy to talk to. I always... See more

Company replied

Rated 5 out of 5 stars

I left a review for Ben at Uckfield Millets yesterday and I’m now leaving one for Isaac. So I had order two different size Merrell walking shoes and had them sent to Uckfield store to try on... See more

Company replied

Rated 5 out of 5 stars

Went in to purchase my husband a pair of walking trainers. We were served by Josh and who was very helpful, chatty and did not mind getting several pairs of different sized shoes out for my husband t... See more

Company replied

Rated 5 out of 5 stars

My son needed walking boots for his upcoming DofE and Simon was incredibly helpful and knowledgeable. He spent time with us asking questions, observing my sons natural stance and the way he walks (lea... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Uckfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 136 High Street, TN22 1QR, Uckfield, United Kingdom

  • 01825 701176

4.9

Excellent

TrustScore 5 out of 5

738 reviews

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4.9

All reviews

(738)

5,130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service. I wanted 4 lanterns
The shop only had one. Pam ordered three for me in store. They came with in 2 days of ordering. It was a busy time near Christmas. Pam in the Uckfield branch was really helpful and kind.

December 29, 2024
Rated 5 out of 5 stars

Excellent staff

Excellent staff, friendly and extremely helpful. Easy fitting and top advice on Merrill walking shoes.

Interacting with a human is so much nicer.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Patience?

Wanted to purchase some new walking boots, problem is I have large wide feet. I was assisted by Isaac who was pleasant, knowledgeable, polite and above all patient. Got the boots I needed and left happy.

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Did you know your hood is a multitool?

What excellent service we received from the wonderful and knowledgeable staff at the Uckfield branch! We went in to buy a bag, with very specific requirements and the customer service received really helped us to make the right choice.
Thank you to the very nice man who helped us (sorry we didn’t get his name), he even took the time to recommend my daughter books and how to fold a coat into a pillow!!!!! What a superstar - deserves a raise!!!

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly

The staff in this shop are always friendly and helpful. On 2 January I went in to look at rucksacks, and the member of staff on duty was quietly helpful, without being in any way pushy. Shopping here is always a pleasure.

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Went to miller's do buy new coat so…

Went to miller's do buy new coat so good i brought 2 of them typhoon coat 100% waterproof warm with a fleece so comfortable comes with hood inside pocket velcro straps for arms fits me perfectly. 10/10 i just love this coat thankyou millets

December 27, 2024
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Great value and service.

Visited the Uckfield store today. Got a great waterproof coat in the sale and saved even more by being National Trust members. I was served by Ben who was very helpful, as he has been on past visits to the store. Even though I didnt have my dog today, I love the fact that dogs are welcome and fresh water is provided for them.

December 27, 2024
Unprompted review
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Reply from Millets - Uckfield

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

This store is consistently excellent

This store is consistently excellent! The staff are so experienced, they really know products inside out and care about what you are looking for. Simon is absolutely brilliant, he always listens and gives outstanding advice. Best outdoor store around!

December 21, 2024
Unprompted review
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Reply from Millets - Uckfield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

I bought some walking shoes at millets…

I bought some walking shoes at millets Uckfield. I was given great advice and the sales assistant had a wealth of knowledge about the right pair of she’s for me. The shoes are super comfortable, lightweight, warm and great for long walks in mud and rain.

August 24, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent advice and help from Simon

Excellent advice and help from Simon - as always he is knowledgeable and friendly. Highly recommend a visit if you need any form of guidance on outdoor equipment at all.

December 3, 2024
Unprompted review
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Reply from Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Buying a pair of walking boots

I went in to buy a pair of walking boots and was served by Isaac. He was courteous and helpful throughout, fetching several pairs to try on. He gave me very knowledgeable advice and enabled me to buy an excellent pair of boots. At the till, I was also shown by Simon an excellent, ergonomic way to tie the boot laces to reduce strain and pressure on my high instep. It was excellent customer service all round and I will certainly go back again. Thank you.

November 30, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Awesome knowledgeable and friendly…

Awesome knowledgeable and friendly staff with unhurried and informative service. Would recommend- a fantastic example of why high street shopping is better than online. Thanks!

November 30, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent

Excellent, helpful service from the staff member I saw in Millets Uckfield today. The gentleman not only advised me on the right wax to buy for my hiking boots but also showed me a better way of lacing them to be both more comfortable and kinder to the leather. I'm really grateful for his help.

November 21, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Brilliant helpful staff

Brilliant helpful staff. So much better to have the personal experience and help. Thank you Millets !

November 19, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service from Simon

Excellent service from Simon and Poppy. Highly recommend this shop as they're so friendly and helpful

November 20, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Went to buy some replacement walking…

Went to buy some replacement walking boots. Millets had an extensive range in terms of brands, types and price. Was served by Simon who seems to be somewhat of a 'Boot expert' and ex professional trecker. Excellent service, advise and rapport navigating through what turns out to be a quite technical, extensive and diverse product range. An unexpected and refreshing experience and would highly recommend.

November 16, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Fantastic staff

Simon is so knowledgable, and couldn’t be more helpful.
Will be back.

November 16, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent advice!

Went to the store to discuss options for purchasing a pair of waterproof walking/gardening boots. Very good advice from Simon initially and subsequently Rocco too. Thanks to their help I purchased a pair that suit my needs perfectly. Thank you to all at the Uckfield store.

November 18, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Simon’s exceptional knowledge

I was shopping with my daughter in Millets Uckfield where we were served by Simon. His knowledge is second to none. He advised us on the purchase of walking boots and a sleeping bag. He takes the time to explain everything thoroughly and never makes you feel rushed. He is an incredible asset to your business!

November 14, 2024
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Good service

The store staff are always helpful and knowledgeable

November 10, 2024
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

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