I visited Millets last week and was greeted with a great guy called Ben. He spent a lot of time guiding me in the Merrell walking shoes I was looking at. Trying a few size variations and ways to la... See more
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Went to get hiking shoes for my eldest son. Isaac was the assistant we talked to and he quickly got the right size and gave good advice for the fitting. Very professional yet easy to talk to. I always... See more
Company replied
Went in to purchase my husband a pair of walking trainers. We were served by Josh and who was very helpful, chatty and did not mind getting several pairs of different sized shoes out for my husband t... See more
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My daughter was looking for some hiking shoes. Could have ordered online but had some questions and wanted them asap. Called the shop and spoke to Isaac who was very helpful and went to check sizes we... See more
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Company details
About Millets - Uckfield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
136 High Street, TN22 1QR, Uckfield, United Kingdom
- 01825 701176
4.9
Excellent
737 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Advice on gloves for very cold conditions
Pheonix was very helpful and knowledgeable about the gloves I was looking at and explained to me the best way to keep warm in very cold conditions. Pheonix gave me excellent advice on the gloves available and the reasons why they worked so well. I’m very pleased with my purchase and won’t hesitate to return should I need more equipment and advice.
December 24, 2025
Unprompted review
Reply from Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Really friendly and informative staff
Really friendly and informative staff. I went in to grab a pair of boots and learnt a lot of tips about how to wear them best which I would never have known about before. Great experience
December 23, 2025
Unprompted review
Reply from Millets - Uckfield
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Simon was very helpful in the store
Simon was very helpful in the store, sharing his expertise with us to help us to choose the correct products for our needs. Thank you Simon!
December 22, 2025
Unprompted review
Reply from Millets - Uckfield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Simon was very helpful and knowledgeable
Very helpful and knowledgeable
December 22, 2025
Unprompted review
Reply from Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very good...as always.
Very friendly, helpful and knowledgeable staff. Clean and well laid out store.
Simon the manager is very good...it's worth visiting the shop just to see him and get his advice.
December 20, 2025
Unprompted review
Reply from Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Phoenix was great
Phoenix was great with my gift card query and everybody was great with both of my kids I had with me.
December 20, 2025
Unprompted review
Reply from Millets - Uckfield
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Millets Customer Care Team
Simon was absolutely brilliant helping…
Simon was absolutely brilliant helping me to buy a pair of walking boots. He was knowledgable and helpful and really kind!
Thank you
December 12, 2025
Unprompted review
Reply from Millets - Uckfield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
God awful customer service
Brought two back packs online, only one delivered,
Response from customer service, was disgusting, hung up on my call, still waiting for a reply and a refund or my second bag to be delivered
November 22, 2025
Unprompted review
Reply from Millets - Uckfield
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Helpful staff
Isaac and Andy were very helpful,knowledgeable and did all they could to help us in finding what we wanted.
November 29, 2025
Unprompted review
Reply from Millets - Uckfield
Hi,
Thank you for providing your review.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Great customer service from Isaac at…
Great customer service from Isaac at the weekend.
He was patient and helpful with helping me to choose some new walking boots, very much appreciated.
November 29, 2025
Unprompted review
Reply from Millets - Uckfield
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Excellent service from both Simon and…
Excellent service from both Simon and Poppy. They both went out of their way to find me the right boots!
Thank you!🙏🏻
November 28, 2025
Unprompted review
Reply from Millets - Uckfield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Isaac is a star
Received excellent customer service from Isaac. He was very helpful and knowledgeable in helping me buy new walking shoes. Isaac has lots of patience too.
November 16, 2025
Unprompted review
Reply from Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Simon from Uckfield
Simon from Uckfield, East Sussex store went over and above to help me and resolve an issue I had . He was extremely helpful and very informative. A credit to the company
November 12, 2025
Unprompted review
Reply from Millets - Uckfield
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Absolutely outstanding service for boot…
Absolutely outstanding service for boot fitting from a gentleman whose name I didnt get
Assessed my feet , stance & what usage would be before fitting boots
5*
Thank you
November 6, 2025
Unprompted review
Reply from Millets - Uckfield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
I’ve been trying to find a new pair of…
I’ve been trying to find a new pair of walking boots for some time now, I had tried some high street retailers near to where I live and each time had to return the boots as they just weren’t right. Today I drove up to Uckfield and visited the Millets branch, straight aware I knew I was in good hands, their onsite expert helped me make the right decision and I wish I had just gone to Millets in the first place! I’ve not spent more, in fact I spent less but have a much better fitting boot. Thanks :-)
November 4, 2025
Unprompted review
Reply from Millets - Uckfield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Torch purchase
Isaac noticed I was perplexed and walked over to offer help. I told him I needed a torch for our Campervan and he gave me the benefits / features of a range of suitable torches then left me to make my decision. Excellent customer service!
October 31, 2025
Unprompted review
Reply from Millets - Uckfield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Rocco was really helpful and very…
Rocco was really helpful and very knowledgeable about the different types of walking boots. He definitely helped me to decide what was best for my needs around hiking. Many thanks
October 24, 2025
Unprompted review
Reply from Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service
The gentleman who served us was extremely helpful and knowledgeable. I had tendernitus and wanted a good fitting and supportive boot. He advised on a pair and explained the benefits and how to get the right fit.
October 21, 2025
Unprompted review
Reply from Millets - Uckfield
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Ben was very helpful and knowledgeable…
Ben was very helpful and knowledgeable explaining about the different kinds of boots available for my needs. I would recommend Millets in Uckfield.
October 13, 2025
Unprompted review
Reply from Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
From Lynds Hills
From Lynds Hills - Simon was exceptional, he went the extra mile as I was suffering from Lymphodema. My feet were badly swollen and Simon found a pair of Peter Storm sandals to fit me. Simon was very, patient, helpful and knowledgeable. Thankyou.
October 7, 2025
Unprompted review
Reply from Millets - Uckfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
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