Ordering online fairly simple. Confirmation of order good. Did download app to see where order was but felt could have done something themselves. Order arrived at shop ok and within expected timescale... See more
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Great service (second to none) and knowledgable staff. I popped in to replace some hiking boots. I told the helpful assistant my requirements - and he knew what would work for me. I used them today o... See more
Company replied
Visited looking for walking shoes, young man who advised us was knowledgeable and very pleasant!
Company replied
I was needing a new pair of walking boots, called in at Millets, Whitehaven. What great service, loads to choose from. Nothing was too much trouble for the assistant, up and down bringing me all d... See more
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Company details
About Millets - Whitehaven
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
19/20 King Street, CA28 7LA, Whitehaven, United Kingdom
- 01946 760655
4.9
Excellent
567 reviews
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Excellent service today by the lovely…
Excellent service today by the lovely you lad who served us today
January 14, 2024
Unprompted review
Reply from Millets - Whitehaven
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Friendly, knowledgeable team
Came into the store to purchase some walking gear and the friendly staff were extremely knowledgeable, explaining exactly which products we required and how to use them. Their expertise is invaluable. Thank you.
January 14, 2024
Unprompted review
Reply from Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Knowledge and experience
All the staff know what they are talking about
January 11, 2024
Unprompted review
Reply from Millets - Whitehaven
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great service
January 11, 2024
Unprompted review
Reply from Millets - Whitehaven
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Good pair of gloves
Went in today to get a decent pair of gloves for use on my mobility scooter. Sean went above and beyond to help me. Including moving stuff so I could I get the scooter in store to try them against the handle of it (as not masses of space as it's a D handle).
We found a great pair that fitted my hands and worked in the scooter handle.
Many thanks for help and good service as always.
January 2, 2024
Unprompted review
Reply from Millets - Whitehaven
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Went into millets on New Year's day and…
Went into millets on New Year's day and the two lads who were working that day where very polite, friendly and very helpful. Great atmosphere will definitely be back.
January 1, 2024
Unprompted review
Reply from Millets - Whitehaven
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Knowledgeable, friendly & helpful staff
The staff at the Whitehaven store are very knowledgeable about the products and go out of their way to help you find the best product for your needs. There is no pressure to buy and they will order the item to be delivered to your home or store if it is not available instore. I’m very happy with my Gortex over-trousers.
December 31, 2023
Unprompted review
Reply from Millets - Whitehaven
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
The shop had just what I wanted
The shop had just what we wanted in the right size. The staff were super helpful and chatty. They actually use the merchandise so know what they are talking about.
December 29, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Great little store in Whitehaven...
Great little store in Whitehaven town centre, wide range of gear and excellent customer service from the instore team (very smiley and friendly they are too, which is lovely to see!)
December 29, 2023
Unprompted review
Reply from Millets - Whitehaven
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Brilliant customer service from the…
Brilliant customer service from the members of staff there to help you when you need it
December 29, 2023
Unprompted review
Reply from Millets - Whitehaven
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Great staff
Got what I needed almost instantly, with some great knowledge being given from both Sean and Claire I believe the names were. Will be coming again.
December 29, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
What an amazing outdoor shop
What an amazing outdoor shop, enjoyed my shopping once again, always got everything I want and more.
Good quality goods and great prices.
My number 1 go to shop for my walking gear.
Staff are amazing, nothing too much trouble 5 star plus
December 29, 2023
Unprompted review
Reply from Millets - Whitehaven
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great experience at store
Very helpful, friendly guys in a great store with decent items at fantastic prices.
Would highly recommend, the guys there are fabulous, friendly and funny!
December 16, 2023
Unprompted review
Reply from Millets - Whitehaven
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Really great staff
Really great staff, very knowledgeable and helpful.
December 16, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent personal service
Excellent personal service. Very friendly and knowledge. I highly recommend
December 16, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Class shop
Good range of stuff and the guy behind the counter was spot on brilliant customer service top fella👍
December 16, 2023
Unprompted review
Reply from Millets - Whitehaven
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Great customer service
Great customer service. Helpful, friendly staff who were knowledgeable about the items. Products as always are top quality with reasonable prices. Probably the best shop in Whitehaven!
December 16, 2023
Unprompted review
Reply from Millets - Whitehaven
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great service
The sales team are very helpful, polite and were able to assist me with my purchase,
December 16, 2023
Unprompted review
Reply from Millets - Whitehaven
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Deals were very good
Deals were very good , Claire’s amazing always willing to help
December 12, 2023
Unprompted review
Reply from Millets - Whitehaven
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Recent experience
Friendly and knowledgable staff. Good rapport with customers. This is my number one place for walking equipment.
December 13, 2023
Unprompted review
Reply from Millets - Whitehaven
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
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